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Roof-Masters and Master-Exteriors is a roofing contractor which also installs exterior products such as windows and siding. Located in Schaumburg, this company serves the northwest suburbs, including Palatine, Des Plaines, Mount Prospect, Rolling Meadows, Arlington Heights, Elk Grove Village, Buffalo Grove, Barrington, Inverness, and Wheeling. The company has additional locations in Lake in the Hills and Naperville. This business has been serving the Chicagoland area for over 20 years and has a membership with the Roofing and Restoration Services of America, as well as with GAF/Elk, IKO, and Tamko.

This company primarily installs roofing, and works with a customer's insurance company to ensure that as much of the project as possible is covered by insurance. The company also installs siding by Charter Oak and Prodigy. They install windows which are custom made from vinyl resin and come in a variety of decorative sizes and styles, including single and double hung, sliding, fixed lite, casement, awning, bay, and bow garden. They also install patio doors. Their preferred window manufacturers are Alside, Midway, and Simonton, as well as windows by Marvin, Pella, and Andersen. Their services include the installation of gutter, soffit, and fascia, as well as installing insulation. They offer cost-effective and environmentally friendly solutions which will improve the air quality and efficiency of the home as well as provide savings.

Visit the website for Roof-Masters and Master-Exteriors to learn more about the services provided by this company, read about their financing options, and contact the company to receive a free estimate on their services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roof-Masters, LLC /AKA Master-Exteriors, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Roof-Masters, LLC /AKA Master-Exteriors, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 11, 2012 Business started: 11/30/2010 in IL Business started locally: 11/30/2010 Business incorporated 11/30/2010 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph M King, President
Contact Information
Principal: Mr. Joseph M King, President
Business Category

Roofing Contractors Siding Contractors Screens - Door & Window Screens - Security Door Contractors - Gutters Roofing Contractors (NAICS: 238160)

Alternate Business Names
Master-Exteriors, LLC Roof-Masters, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.