Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Responsive Roofing, LLC

Phone: (815) 901-8860 Fax: (815) 839-7332 221 W Lincoln Hwy  Suite C, DeKalb, IL 60115 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Responsive Roofing, LLC is a roofing contractor which installs, maintains, and repairs roofing, gutters, windows, and siding for residential customers. Located in DeKalb, IL, this company serves DeKalb and Kane counties, including Malta, Cortland, Sycamore, Maple Park, Creston, Campton Hills, Elburn, Sugar Grove, St Charles, Geneva, Carpentersville, West Dundee, Elgin, South Elgin, Batavia, North Aurora, Aurora, and Montgomery. The company was founded in 1995 and owner Ron Hilliard has over 19 years of experience in the construction industry. The company is a member of the National Roofing Contractors Association as well as the DeKalb, Sycamore, and Genoa Chambers of Commerce. This company is licensed, bonded, and insured, and meets additional bonding requirements in Kane County, which have stricter rules than the State of Illinois.

This company uses IKO, Exterior Portfolio, and Midway Windows products, which are often not available at the larger big-box stores, and can complete an average-size home's roof in a single day, which adds convenience and enables less interruption to a family's schedule. Services provided by this company include roofing, siding, gutter and gutter guards, and window installation. Responsive Roofing installs each shingle with six nails instead of the industry standard of four nails, which extends the roof's warranty from 30 years to a limited lifetime warranty with a 130 mile per hour wind rating. The company also offers a lifetime breakage warranty on the windows they install, and uses the same service technicians that install their siding to install their windows, which ensures that the flashing will match well and provide a strong seal.

Visit the website for Responsive Roofing, LLC, to learn more about the services available from this company, read about how to choose a good contractor, and contact the company to request roofing, siding, gutter, or window installation services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Responsive Roofing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Responsive Roofing, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Responsive Roofing, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 20, 2012 Business started: 01/01/1995 Business started locally: 01/01/1995 Business incorporated 06/12/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ron Hilliard, Owner
Contact Information
Principal: Mr. Ron Hilliard, Owner
Business Category

Roofing Contractors Siding Contractors Windows - Installation & Service Gutters & Downspouts Gutter Leaf Guards Contractors - Gutters Roofing Contractors (NAICS: 238160)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.