Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Residential Exterior Solutions, LLC

Phone: (630) 890-5644 Fax: (630) 773-3033 424 Hickery Dr., Itasca, IL 60143

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Residential Exterior Solutions, LLC is a roofing company which installs, repairs, and maintains roofing systems for residential customers. Located in Itasca, IL, this roofing contractor serves the northwestern suburbs of Chicago, including Wood Dale, Bensenville, Elk Grove Village, Roselle, Addison, Glendale Heights, Medinah, Elmhurst, Villa Park, Lombard, Hanover Park, Bartlett, Schaumburg, Glen Ellyn, Wheaton, Elmhurst, Franklin Park, Northlake, Schiller Park, Oakbrook Terrace, Oak Brook, Carol Stream, Bloomingdale, Rosemont, Park Ridge, Dunning, Montclare, Elmwood Park, Berkeley, and Bellwood. The company started in 1975 and is family owned and operated, using only licensed roofers. The company is headed by Arnie Vitols.

This company provides exterior reconstruction and remodeling services, including roofing repairs, siding repairs and installation, fascia and soffit installation, gutter installation and repair, chimney repair and rebuilding, replacement windows and doors, and custom decks or deck replacement. The company installs all types of roofing, including asphalt shingles, cedar shingles and shake, flat roofing, metal roofing, tile and slate roofing, and PVC roofing. Most roofing projects can be completed within one day, spending on the size and complexity of the project. Siding options include vinyl and hardboard, and fascia and soffit options include aluminum and copper. Customers can choose aluminum and copper gutters. This company installs all types of windows and doors, including bay windows, double hung windows, storm doors, patio doors, garage doors, steel doors, fiberglass doors, and security doors.

Visit the website for Residential Exterior Solutions, LLC, to learn more about the services available from this company, read testimonials from their former customers, and contact the company to schedule a remodeling or renovation project.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Residential Exterior Solutions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Residential Exterior Solutions, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Residential Exterior Solutions, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 17, 2010 Business started: 01/01/1975 Business started locally: 01/01/1975 Business incorporated 01/01/2007 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Arnie Vitols, President
Contact Information
Principal: Mr. Arnie Vitols, President
Number of Employees


Business Category

Roofing Contractors Siding Contractors Windows - Installation & Service Storm Windows & Doors Windows Gutters & Downspouts Roofing Contractors (NAICS: 238160)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.