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BBB Business Review

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BBB Accredited Business since

Matthews Roofing Co., Inc.

Phone: (773) 276-4100 Fax: (773) 276-2217 3737 W. North Ave., Chicago, IL 60647 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Matthews Roofing Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Matthews Roofing Co., Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Matthews Roofing Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 01, 1958 Business started: 11/14/1934 in IL Business started locally: 11/14/1934
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. William E Matthews, President Mr. Bruce O'Neal, Vice President
Contact Information
Principal: Mr. William E Matthews, President
Customer Contact: Mr. Bruce O'Neal, Vice President
Number of Employees


Business Category

Roofing Contractors Roof Repair Commercial Roofing Contractor - Metal Roofing Contractor - Tile Roofing Siding Contractors Tuck Pointing Roof Cleaning & Stain Removal Property Maintenance Building Maintenance Seal Coating Contractor - Flat Roof Building Restoration & Preservation Gutters & Downspouts Contractors - Gutters Roof Decks Roof Structures Roofing Contractors (NAICS: 238160)

Alternate Business Names
Roofing By Matthews
Additional Information

This company also offers: Low slope and Steep slope roofing, built up roofing, single ply roofing, modified bitumen, TPO, PVC, EPDM, rubber roofing, thermoplastic roofing, architectural shingles, fiberglass shingles, asphalt and gravel roofing, roof restoration, roof design, roof repairs, roof maintenance, roof deck replacement, tile roofing, slate roofing, wood shake and shingle, thermo-set roofing. Matthews Roofing has requested that before filing a BBB inquiry, homeowners contact Bruce O'Neal, Sales Manager on his direct line 773-435-5252.

Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Matthews Roofing will resolve the matter for you in an expedient manner.

Customer Review Rating plus BBB Rating Summary

Matthews Roofing Co., Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.