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BBB Accredited Business since

M. Walter Roofing

Phone: (800) 300-1912 Fax: (847) 673-7611 219 William St, Bensenville, IL 60106 http://www.mwalterroofing.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that M. Walter Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for M. Walter Roofing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on M. Walter Roofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 11, 2009 Business started: 01/01/1912 in IL Business started locally: 01/01/1912 Business incorporated 03/10/2009 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Business Management
Mr. Harry Friedman, President Ms. Sherry Friedman, Office Manager
Contact Information
Principal: Mr. Harry Friedman, President
Business Category

Roofing Contractors Commercial Roofing Tuck Pointing Construction & Remodeling Services Roofing Materials Real Estate Services Contractor - Commercial Contractor - Flat Roof Gutters & Downspouts Contractors - Gutters Mason Contractors Roofing Contractors (NAICS: 238160)

Alternate Business Names
M Walter Roofing Acquisition Corp
Additional Information

In March 2009 the business purchased the assets, but not the liabilities for M. Walter Roofing & Insulation co. Inc, and has claimed no responsibility for providing refunds owed by the previous owners.

Products & Services

Specializing in residential and commercial Roofing, Gutters and Masonry.


Additional Locations

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/9/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: This company provided roofing services in my house with a warranty on their work until 2017. Pieces of my roof are coming off. After calling multiple times (3/18, 3/21, 3/22, 3/28, 3/29)with no answer or call back today I received a call from the company's owner, Harry. The gentleman I spoke with was very unpleasant, he did not offer any assistance, and he hung up on me. In accordance to the warranty set forth after my payment, the company is still obligated to rectify the issue with my roof up until next year.

Desired Settlement: I need my roof fixed properly.

Business Response: Customer did receive multiple calls back . Customer was explained that her warranty covers workmanship for leaks. Customer claims her shingles blew off in the major wind storm we experienced. Customer was explained that because the wind speeds exceeded 60 mph that this was an act of nature and not a workmanship issue. Customer was offered a discounted service call rate , at which time she became belligerent. Call was terminated.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on M. Walter Roofing
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)