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Consumer Complaints

BBB Accredited Business since 11/01/2014

Illinois Roofing & Siding, Inc.

Phone: (888) 766-3135Fax: (888) 766-3135

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
09/15/2014Problems with Product / Service | Read Complaint Details
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Complaint
In November 2013, my home at **** S. ***** ******** IL, suffered hail and wind damage due to a storm. In the spring of 2014, Illinois Roofing and Repair was contracted to replace the roof, 2-skylights and gutters. My insurance company, ******* paid Illinois Roofing and Siding for the repairs in Claim #XXXX-XXXX-XXXX. The roofing shingles were replaced on July 01,2014, however, as of August 06, 2014, the 2-skylights and gutters have not been replaced. On August 6, 2014, I received a phone call from former Illinois Roofing and Siding employee ***** (****) ******** (XXX) XXX-XXXX who stated Illinois Roofing and Siding has fired all employees and the company owner "****" is fleeing with all remaining company assets.

Desired Settlement
I want Illinois Roofing and Siding to replace the 2-skylights and gutters on my roof located at **** S. ***** *******

02/14/2014Problems with Product / Service | Read Complaint Details
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Complaint
Promised to paint exposed aluminum flashing and install vinyl where they damaged the stucco. Never came back to complete the work.

Desired Settlement
I would like the company to pay for the cost of the repair for the damage they caused.

Business Response
Re: Case # 94474918: *** ******

I /we have tried to answer to the complaint listed above for weeks now we have tried to open the complaint on line we was getting an error, as well by calling bbb to the # provided on the letter my secretary have left numerous messages with no respond.

We are in the process of investigation the customer has open invoice with us

We are double-checking the records make sure that our records are accurate

I would appreciate if you can address this for me

Thank you

**** **********

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
This job was a hail damage case handled by State Farm. We paid the deductible with said company and they failed to finish the contracted job. Additionally, they did significant damage to our hone and the roof leaks. They damaged our neighbors property and failed to properly clean up the nails causing our neighbor to pay for a new tire.

In talking to ****, the secretary, she admitted that there were many unsatisfied customers she has been dealing with and apologized for our unsatisfactory experience.



Final Business Response
case #XXXXXXXX
Numerous attempts have been made to contact our client with no respond. Client has invoice with remaining balance of 1,802.87.

11/15/2012Problems with Product / Service

Industry Comparison| Chart

Roofing Contractors, Contractor - Flat Roof, Windows, Storm Windows & Doors, Doors - Installation, Doors, Door Frames, Brick - Clay - Common & Face, Windows - Installation & Service, Tuck Pointing, Skylights, Siding Contractors, Roofing Service Consultants, Roof Structures, Gutters & Downspouts, Contractors - General

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.