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BBB Business Review

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BBB Accredited Business since

HI 5 Roofing, LLC.

Phone: (630) 888-4094 709 Periwinkle Ln, Aurora, IL 60504 http://www.hi-5roofing.com/



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

HI-5 Roofing is a roofing contractor specializing in storm and hail restoration. Located in Aurora, IL, this company serves the western suburbs of Chicago, including Batavia, North Aurora, Joliet, Montgomery, Boulder Hill, Warrenville, Wheaton, West Chicago, Winfield, Sugar Grove, Bolingbrook, Oswego, Lisle, and Downers Grove. The company has been in business for over 30 years and is family owned and operated.

This company provides residential roof repairs, replacement, and maintenance. Free estimates are available and generally last an hour, involving a full inspection of the roof and then a discussion of the benefits of a simple repair versus a full replacement. Generally both replacement and repair are offered as options, depending on the state of the roof and the extent of the damage to the shingles. 24-hour emergency service is available for repairs, which will stop the leaking of a roof for long enough that a temporary repair can be put in place before a full inspection can be performed, at which point a long-term solution to the problem can be discussed and decided upon. Preventative maintenance programs are also offered by this company, which extend the life of the roof and avoid water seepage and leakage into the family home. Maintenance programs include periodic inspections of the roof, caulking and repairing vents as necessary, and cleaning as appropriate to keep debris from piling up.

Visit the website for HI-5 Roofing to view pictures of their completed projects, learn more about their various services, and contact the company to schedule a free roof inspection or repair appointment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HI 5 Roofing, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for HI 5 Roofing, LLC. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on HI 5 Roofing, LLC.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: May 22, 2014 Business started: 04/11/2013 Business started locally: 04/11/2013 Business incorporated 04/11/2013 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Luis Trejo, Owner
Contact Information
Principal: Mr. Luis Trejo, Owner
Business Category

Roofing Contractors Roof Repair Siding Contractors Skylights Tuck Pointing Windows - Installation & Service Roof Cleaning & Stain Removal Roofing Materials Shingles Shutters Windows Contractor - Roofing Spray Foam Insulation Roof Cooling Systems Roof Structures Roofing Contractors (NAICS: 238160)


Customer Review Rating plus BBB Rating Summary

HI 5 Roofing, LLC. has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.