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Description



Expert Roofing is a roofing, siding, and gutter installation and maintenance company which specializes in repairing storm damage and maintaining commercial roofs. Located in Crystal Lake, IL, this company serves homeowners and businesses throughout Illinois, Wisconsin, Indiana, Ohio, Pennsylvania, Missouri, Oklahoma, and Kansas. The company formed in 1997 and their technicians and specialists have a combined 50 years in the roofing industry.

This company installs and maintains roofing systems, including inspecting roofs for damage after wind and hail storms. Their services for residents including removing leak-causing debris, replacing broken or bruised shingles, and inspecting the chimney, as well as replacing and installing gutters and siding. Siding options include aluminum, vinyl, copper and bronze, and the rarer but more traditional wood gutters. They provide siding in a variety of architectural styles to match the look and feel of any home. They replace windows and doors, and their technicians are continually certified to install windows according to factory specifications. They will take a digital photo before and after installation to demonstrate that any problems with the window or door were appropriately fixed.

Expert Roofing also provides repair, maintenance, and installation of roofs for commercial buildings, including some that are acres in size. Their installation specialists will work with the building owner to decide what roofing solution works best, and will remove damaged or wet insulation and roofing materials to replace them with new, dry material. Free estimates on projects are available.

Visit the website for Expert Roofing to learn more about the company, view the services available, and request a free estimate on roofing, siding, gutter, window, or door projects.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Expert Roofing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Expert Roofing, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on Expert Roofing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: October 21, 2005 Business started: 09/01/1997 Business started locally: 09/01/1997 Business incorporated 10/25/2005 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Corporation

Business Management
Mr. Michael Coley, President Mr. David Camp, Manager
Contact Information
Principal: Mr. Michael Coley, President
Business Category

Roofing Contractors Commercial Roofing Contractor - Metal Roofing Contractor - Tile Roofing Roofing Service Consultants Siding Contractors Windows - Installation & Service Fire & Flood Emergency Service Doors Doors - Installation Roofing Materials Windows Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Windows - Repairing Contractor - Flat Roof Doors - Repair Gutters & Downspouts Contractors - Gutters Roof Structures Roofing Contractors (NAICS: 238160)

Alternate Business Names
Expert Roofing

Customer Review Rating plus BBB Rating Summary

Expert Roofing, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.