Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Advanced Roofing Inc.-Naperville

Phone: (630) 553-2344 931 W 75th St Ste 137, Naperville, IL 60565 http://www.advancedroofing.biz


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Advanced Roofing Inc.-Naperville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Advanced Roofing Inc.-Naperville include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Advanced Roofing Inc.-Naperville
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 28, 2007 Business started: 01/01/1993 Business started locally: 01/01/1993
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Business Management
Mr. Larry Savage, President
Contact Information
Principal: Mr. Larry Savage, President
Business Category

Roofing Contractors Commercial Roofing Contractor - Metal Roofing Roofing Service Consultants Skylights Skylights - Distributors Property Maintenance Building Maintenance Facility Maintenance Shingles Property Management Property Management - Industrial & Commercial Contractor - Flat Roof Gutters & Downspouts Contractors - Gutters Roof Structures Roofing Contractors (NAICS: 238160)

Products & Services

We provide Residential and Commercial roofing services to the Chicago and Fox Valley region. Our team is certified by GAF and Owens-Corning to professionally install your roof. We also install Velux Skylights to brighten your interior.


Additional Locations

  • 931 W 75th St Ste 137

    Naperville, IL 60565 (630) 553-2344

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/9/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The company did not install the roof correctly where the roof meet the siding. The joint section has a gap and completely exposed to water, where rain water can get under roof shingles and leak inside. The roof leaked though out the summer. Called the company and the owner (*****) inspected the roof, but blame the siding, which is in good shape and has no damage. The part of the leaking roof has never had any issue before the new roof was installed. My wife and I have being contacting the company for more than two months, and they refuse to admit any mistakes and did not provide any solutions.

Desired Settlement: Need them to correct the mistake and fix the leaking issue as soon as possible. Otherwise, will hire another contractor to repair and need to seek refund from Advanced Roofing Inc.

Business Response: Final Consumer Response /* (450, 10, 2013/12/09) */ Re: Case #XXXXXXXX *Advanced Roofing Inc* 1 message ***** ***** <************************> Mon, Oct 21, 2013 at 3:12 PM To: *********************** Hi, *****, Thank you very much for all your help. Finally Advanced Roofing sent someone during the past weekend and did a water test on the roof. If I have no further issue with them, what will be the appropriate procedure to close my complaint case? Best Regards, ***** _______________________________ ***** *** ***** ****************************************************** Tel: (XXX) XXX - XXXX Fax: (XXX) XXX - XXXX ************************ _______________________________


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Advanced Roofing Inc.-Naperville
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)