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BBB Business Review

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BBB Accredited Business since

Avalon Risk Management Insurance Agency LLC

Phone: (847) 700-8100 Fax: (847) 264-2770 150 Northwest Point Blvd  4th Floor, Elk Grove Village, IL 60007

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Avalon Risk Management is a risk management company which provides insurance and surety services for residential and commercial customers. This company serves the northwest suburbs of Chicago, including Roselle, Medinah, Itasca, Bensenville, Wood Dale, Arlington Heights, Rolling Meadows, Des Plaines, Park Ridge, Niles, Prospect Heights, Palatine, Hoffman Estates, Carol Stream, Glendale Heights, Addison, Bensenville, Rosemont, Mt Prospect, Prospect Heights, Streamwood, Hanover Park, and Hoffman Estates. Products and services available from this company include surety bonds, carnets, cargo insurance, professional liability insurance, business insurance, commercial auto insurance, carrier vetting, claims, technical support, marketing, training, and underwriting.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Avalon Risk Management Insurance Agency LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Avalon Risk Management Insurance Agency LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Avalon Risk Management Insurance Agency LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 12, 2004 Business started: 01/19/1998 Business started locally: 01/19/1998 Business incorporated 11/19/2009 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kham Thongvanh, AVP Marketing Ms. Denise L. Chipman, VP Operations Mr. Bill Delre, AVP, IT Ms. Lisa M. Gelsomino, President/CEO Mr. Dave Huck, Controller
Contact Information
Customer Contact: Ms. Denise L. Chipman, VP Operations
Principal: Ms. Kham Thongvanh, AVP Marketing
Number of Employees


Business Category

Risk Management Insurance Companies Insurance - Auto Insurance - Property Insurance Services - Commercial Administrative Management and General Management Consulting Services (NAICS: 541611)

Alternate Business Names
Avalon Risk Management, Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.