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BBB Accredited Business since 04/30/2014

Sears Home Outlets

(847) 286-25003333 Beverly Rd B6-258b, Hoffman EstatesIL 60179-0001 Send email to Sears Home Outlets

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BBB Accreditation

A BBB Accredited Business since 04/30/2014

BBB has determined that Sears Home Outlets meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Sears Home Outlets' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 173 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

173 complaints closed with BBB in last 3 years | 67 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues10
Billing / Collection Issues2
Delivery Issues13
Guarantee / Warranty Issues13
Problems with Product / Service135
Total Closed Complaints 173

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sears Home Outlets
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: 02/14/2014Business started: 12/01/1926
Contact Information
Principal: Ms. Shirley Bicknell (Complaint Manager)
Related Businesses
Sears Holdings Corporation - 3333 Beverly Rd B6-258b, Hoffman Estates, IL
Business Category

Retail Stores

Alternate Business Names
Sears Hometown Stores

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