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This business is not BBB accredited.


Phone: (800) 979-8985 Fax: (847) 506-9685 1500 W Shure Dr  Ste 200, Arlington Heights, IL 60004 http://www.restaurant.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Customer Complaints Summary Read complaint details

264 complaints closed with BBB in last 3 years | 76 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 22
Delivery Issues 19
Guarantee/Warranty Issues 20
Problems with Product/Service 157
Total Closed Complaints 264

Additional Complaint Information

A review of consumer complaints filed with the BBB of Chicago & Northern Illinois against Restaurant.com delineates a pattern of consumer allegations. 

In the complaints, consumers claim that the coupons they purchased were unable to be redeemed at restaurants, many stating that restaurant employees indicated they had either terminated their relationship with Restaurant.com or that they never entered into one to begin with.

On October 5, 2015 a review of the company's complaints further found consumer allegations claiming that the terms of purchase of a Restaurant.com coupon were unclear.

On October 14, 2015, Restaurant.com provided the following plan of action currently in place:

With regards to consumers not able to redeem coupons: Restaurant.com states that customers must now agree to the Terms and Conditions before purchasing a promotional certificate.

Also, Restaurant.com now provides an exchange program to enable the customer to exchange coupons for use at another participating restaurant.

Restaurant.com has also addressed past allegations from restaurant owners that they were signed up for the company's services without their knowledge or consent: Restaurant.com makes sure that the signup process includes confirmation that the person is the owner or is otherwise authorized to enter into an agreement on behalf of the restaurant,including sale of the dining certificates.

Restaurant.com has put multiple measures in place to ensure that their consumers understand their product before purchasing.

Per an April 15, 2016 review of newly closed complaints, the BBB found that although Restaurant.com provided procedures detailing how they intended to address consumer concerns, the pattern of consumer allegations has continued. At this time, the BBB has found that Restaurant.com failed to alleviate the pattern of complaints and will continue to monitor complaints against the business.

Customer Reviews Summary Read customer reviews

24 Customer Reviews on Restaurant.com
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 22
Total Customer Reviews 24

Additional Information

BBB file opened: July 24, 2003 Business started: 12/01/1999 Business started locally: 12/01/1999 Business incorporated 09/02/2004 in DE
Type of Entity


Business Management
Mr. Bryan Gordon, Customer Service Manager Mr. Adnan Adamji, Chief Information Officer Mr. Kenneth Chessick, Chairman & Chief Executive Officer Mr. Christopher Krohn, President & Chief Marketing Officer Mr. Dan Ostrowski, Vice President & Chief Financial Officer
Contact Information
Principal: Mr. Bryan Gordon, Customer Service Manager
Business Category

Restaurant/Venue Marketing Service Dining Club Plans Restaurants Full-Service Restaurants (NAICS: 722511)

Background Information


BBB is urging consumers to use caution when considering doing business with Restaurant.com per allegations made in complaints filed with the BBB serving Chicago and Northern Illinois.

On October 5, 2015, the BBB contacted Restaurant.com to address several concerns regarding the company's marketplace practices.

Specifically, BBB has received a significant number of complaints alleging that the company sold coupons that were not able to be redeemed at restaurant locations, with several consumers also citing they were sold coupons for restaurants that were no longer in business by the date of attempted redemption.

Consumer complaints also allege that the terms of purchase of a Restaurant.com coupon were left unclear.

Per a review conducted on April 18, 2016, Restaurant.com failed to alleviate the allegations made by consumers as complaints continue to be submitted with the same allegations.

If consumers have further questions or concerns, please contact the BBB serving Chicago and Northern Illinois at (312) 832-0500.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.