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This business is not BBB accredited.


Phone: (800) 979-8985 Fax: (847) 506-9685 1500 W Shure Dr  Ste 200, Arlington Heights, IL 60004 http://www.restaurant.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Restaurant.com include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Restaurant.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 259 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

259 complaints closed with BBB in last 3 years | 103 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 40
Billing/Collection Issues 18
Delivery Issues 25
Guarantee/Warranty Issues 23
Problems with Product/Service 153
Total Closed Complaints 259

Additional Complaint Information

A review of consumer complaints filed with the BBB of Chicago & Northern Illinois against Restaurant.com delineates a pattern of consumer allegations.

In the complaints, consumers claim that the coupons they purchased were unable to be redeemed at restaurants, many stating that restaurant employees indicated they had either terminated their relationship with Restaurant.com or that they never entered into one to begin with.

On October 5, 2015 a review of the company's complaints further found consumer allegations claiming that the terms of purchase of a Restaurant.com coupon were unclear.

On October 14, 2015, Restaurant.com provided the following plan of action currently in place:

With regards to consumers not able to redeem coupons: Restaurant.com states that customers must now agree to the Terms and Conditions before purchasing a promotional certificate.

Also, Restaurant.com now provides an exchange program to enable the customer to exchange coupons for use at another participating restaurant.

Restaurant.com has also addressed past allegations from restaurant owners that they were signed up for the company's services without their knowledge or consent: Restaurant.com makes sure that the signup process includes confirmation that the person is the owner or is otherwise authorized to enter into an agreement on behalf of the restaurant,including sale of the dining certificates.

Restaurant.com has put multiple measures in place to ensure that their consumers understand their product before purchasing.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Restaurant.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: July 24, 2003 Business started: 12/01/1999 Business started locally: 12/01/1999
Business Management
Mr. Bryan Gordon, Customer Service Manager Mr. Adnan Adamji, Chief Information Officer Mr. Kenneth Chessick, Chairman & Chief Executive Officer Mr. Christopher Krohn, President & Chief Marketing Officer Mr. Dan Ostrowski, Vice President & Chief Financial Officer
Contact Information
Principal: Mr. Bryan Gordon, Customer Service Manager
Number of Employees


Business Category

Restaurant/Venue Marketing Service Dining Club Plans Restaurants Full-Service Restaurants (NAICS: 722511)

Customer Review Rating plus BBB Rating Summary

Restaurant.com has received 3.01 out of 5 stars based on 10 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.