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          Find a Location

          McDonald's USA, LLC has 891 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • McDonald's USA, LLC

              110 North Carpenter Street One McDonald's Plaza Chicago, IL 60607

              BBB Accredited Business

            • McDonald's USA, LLC

              230 South State St. Chicago, IL 60604-2004

              BBB Accredited Business

            • McDonald's USA, LLC

              McDonald's Plaza Oak Brook, IL 60523

              BBB Accredited Business

            • McDonald's USA, LLC

              1704 Plainfid Rd. Joliet, IL 60435

              BBB Accredited Business

            • McDonald's USA, LLC

              14601 Pulaski Rd Midlothian, IL 60445-2826

              BBB Accredited Business

            Business ProfileMcDonald's USA, LLC

            Restaurants
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            110 North Carpenter Street One McDonald's Plaza

            Chicago, IL 60607

            Visit Website
            (800) 244-6227

            Customer Reviews

            1.07/5

            Average of 286 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            421 complaints closed in last 3 years

            192 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/2010

            Years in Business: 69

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            McDonald's USA, LLC has 891 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • McDonald's USA, LLC

                110 North Carpenter Street One McDonald's Plaza Chicago, IL 60607

                BBB Accredited Business

              • McDonald's USA, LLC

                230 South State St. Chicago, IL 60604-2004

                BBB Accredited Business

              • McDonald's USA, LLC

                McDonald's Plaza Oak Brook, IL 60523

                BBB Accredited Business

              • McDonald's USA, LLC

                1704 Plainfid Rd. Joliet, IL 60435

                BBB Accredited Business

              • McDonald's USA, LLC

                14601 Pulaski Rd Midlothian, IL 60445-2826

                BBB Accredited Business
              Headquarters
              110 North Carpenter Street One McDonald's Plaza, Chicago, IL 60607
              BBB File Opened:
              1/1/1971
              Years in Business:
              69
              Business Started:
              3/2/1955
              Business Started Locally:
              3/2/1955
              Business Incorporated:
              9/27/2004
              Accredited Since:
              1/1/2010
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • McDonald's Restaurant
              • McDonald's Corp
              • McDonald's Corporate Headquarters
              Business Management
              • Ms. Kathy Andersen, Customer Service Manager
              • Ms. Katherine Hartley, Corporate Counsel
              Contact Information

              Principal

              • Ms. Katherine Hartley, Corporate Counsel
              Additional Contact Information

              Fax Numbers

              • (630) 623-3994
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              424 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/01/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I do not appreciate being hassled and panhandled for a donation when ordering food. You know I have my money ready and to put me on the spot and try to make me feel guilty is wrong. In addition, don't tell me to just say no. I am sure that your harassment policy doesn't say that. To me, this is a form of harassment when your purposefully target people who are paying for food. Do you tell your employees to just say no if harassed, or to take legal measures to stop the harassment? I will never go to McDonald's again.
              Read More
              Read 423 More Complaints

              Customer Reviews

              286 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Maria Q

              04/09/2024

              Worst McDonald's, rude, disrespectful, employees, and managers Blind leading the Blind!! WHERE'S THE LEADERSHIP HERE

              McDonald's USA, LLC Response

              04/11/2024

              Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.
              Read 285 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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