BBB Business Review

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BBB Accredited Business since 01/01/2010

McDonald's USA, LLC (Headquarters)

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Phone: (630) 623-3000Fax: (630) 623-3994View Additional Phone Numbers2111 McDonalds Dr, Oak BrookIL 60523-5500 Send email to McDonald's USA, LLCView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 01/01/2010

BBB has determined that McDonald's USA, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised McDonald's USA, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 83 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

84 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues11
Problems with Product / Service73
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 84

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on McDonald's USA, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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Before filing a BBB complaint, consumers may contact McDonald's regarding their concerns by calling the McDonald's Customer Complaint Line (800-244-6227) or visiting its website (www.mcdonalds.com/contact). Please understand that you may file a complaint with the BBB now or at any time during this process.

BBB file opened: 01/01/1971Business started: 03/02/1955
Contact Information
Principal: Ms Kathy Andersen Customer Contact: Mrs. Shereen Hare (Attorney-all BBB Contact)Ms. Mary DePew (Legal Department)Mrs. Jan Fields (President, McDonald's USA, LLC)
Business Category

Restaurants

Alternate Business Names
McDonald's Corp, McDonald's Corporate Headquarters, McDonald's Restaurant
Industry Tips
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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.