BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Ala Carte Entertainment, Inc.

Additional Locations

Phone: (847) 303-4400 View Additional Phone Numbers 2330 Hammond Dr  Ste G, Schaumburg, IL 60173 http://www.aceplaces.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ala Carte Entertainment, Inc. include:

  • Failure to respond to 5 complaint(s) filed against business

Factors that raised the rating for Ala Carte Entertainment, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ala Carte Entertainment, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 22, 2006 Business started: 01/01/1973 Business started locally: 01/01/1973 Business incorporated 02/05/1992 in IL
Type of Entity

Corporation

Business Management
Fred R. Hoffman, President Cliborne, Manager Michael Durante, Manager Jim Earley, CEO Houston, Manager Ms. Kathy Kuroki, Catering Director Kim Panzarella, Catering Director Robert Steder, CFO Steve Strauss, Manager Bob Whitehead, Manager
Contact Information
Principal: Fred R. Hoffman, President
Customer Contact: Robert Steder, CFO
Business Category

Restaurants Bars & Taverns Golf Courses - Private Banquet Facilities Night Clubs Full-Service Restaurants (NAICS: 722511)

Alternate Business Names
Alumni Club Cadillac Ranch Celtic Crown Chandler's Chophouse Grille Deja Vu Dicks River Roadhouse Drink Excalibur Famous Freddie's Roadhouse Finn McCool's Finn McCool's & the Loft Metro Deli & Cafe Moretti's Snuggery The Apartment The Full Shilling The Leg Room The Lion Head Pub & the Apartment The Loft Vision
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.