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BBB Accredited Business since

Cook's Direct

Additional Locations

Phone: (630) 821-6300 Fax: (800) 956-6822 27725 Diehl Rd, Warrenville, IL 60555 View Additional Email Addresses http://www.cooksdirect.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cook's Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cook's Direct include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cook's Direct
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 12, 2007 Business started: 11/01/1996 Business started locally: 11/01/1996
Business Management
Mr. Jeff Breeden, Partner
Contact Information
Principal: Mr. Jeff Breeden, Partner
Business Category

Restaurant Equipment & Supplies Restaurant Work Wear & Supplies Shelving Commercial Products Manufacturers Industrial Products Wholesalers & Distributors Bags - Plastic Bakers Equipment Bakers Supplies Bar Manufacturer Caterer Equipment & Supplies Dishwashing Compounds Disinfectants & Germicides Food Processing Equipment & Supplies Food Products Manufacturing Equipment Garbage Disposal Equipment - Industrial & Commercial Induction Heating Equipment Jail Equipment Juice Extractors Ovens - Bakers Thermometers Water Coolers Water Coolers - Equipment & Supplies Commercial Products Wholesale & Distributor Appliances - Major - Dealers Appliances - Major - Parts & Supplies Appliances - Small - Dealers Appliances - Small - Supplies & Parts Barbecue Equipment & Supplies Cake Decorating Equipment & Supplies Coffee Break Service & Supplies Cooking Utensils Cutlery Dishwashing Machines - Dealers Kitchen Accessories Kitchen Cabinets & Equipment - Household Microwave Ovens - Dealers Refrigerators & Freezers - Dealers Stools Dishwashing Machines - Service & Repair Cleaning Supplies Cleaning Supplies by Internet Aluminum Products Appliances - Major - Wholesale & Manufacturers Appliances - Small - Wholesale & Manufacturers Bar Supplies Beverage Dispensers Coffee Brewing Devices Fans - Industrial & Commercial First Aid Supplies Ice Cream Manufacturers Equipment Ice Making Equipment & Machines Industrial Equipment & Supplies Janitors Equipment & Supplies Popcorn Machines Refrigeration Equipment - Commercial - Sales & Service Refrigeration Equipment - Supplies & Parts Other Commercial Equipment Merchant Wholesalers (NAICS: 423440)

Alternate Business Names
Catering Supplies Depot Cooks Direct Restaurant Equipment & Supplies
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.