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BBB Accredited Business since

Reliable Recovery

Phone: (815) 774-0880 Fax: (815) 774-0888 827 Gardner Ave., Joliet, IL 60433 http://www.reliablerepo.com


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Description



Reliable Recovery Services, Inc. is a repossession company which repossesses cars for auto lenders. Located in Joliet, IL, this company serves all of Illinois and Indiana, as well as 50 miles across the Illinois border, 50 miles across the Indiana border, and 15 miles outside of St. Louis, MO. The company has been in business for over 15 years and their management team has over 70 years of combined experience in repossessing cars, using the latest techniques in repossession and recovery of vehicles. This company is a member of the American Recovery Association and the Illinois Recovery Association, as well as an affiliate of the Digital Recognition Network, which uses digital recognition technology to capture license plates and store them in a massive database in order to track them should they become delinquent. Reliable Recovery Services is the number one affiliate of DRN and has captured over 7,500,000 license plates, which has led to thousands of recoveries for their clients.

Services provided by this company include repossessions of all types of automobiles, skip tracing, locksmithing, transportation of collateral, and liquidation of collateral through a variety of outlets, including wholesale, retail, and online, at no cost to the client until a bid is accepted. The company has 22 tow trucks, each equipped with a laptop for accurate repossession reporting, and the company also has several secured lots across the state of Illinois for the storage of repossessed vehicles before they are sold.

Visit the website for Reliable Recovery Services, Inc. to learn more about the services available from this company, read about license plate recognition technology and its use in repossession, and contact the company to utilize their services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reliable Recovery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Reliable Recovery include:

  • 6 complaint(s) filed against business

Factors that raised the rating for Reliable Recovery include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Reliable Recovery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 29, 2007 Business started: 11/01/1995 Business started locally: 11/01/1995 Business incorporated 10/11/1995 in IL
Type of Entity

Corporation

Business Management
Mr. Boris Jurkovic, President
Contact Information
Principal: Mr. Boris Jurkovic, President
Business Category

Repossession Service Credit-Jgmt Collections, Skip Tracing, Child Repossession Services (NAICS: 561491)

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.