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BBB Accredited Business since

A & D Home Improvement, LLC

Additional Locations

Phone: (773) 930-4652 Fax: (773) 930-4657 6242 W Belmont Ave, Chicago, IL 60634 http://www.adremodelers.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A & D Home Improvement, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A & D Home Improvement, LLC include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A & D Home Improvement, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 28, 2011 Business started: 01/27/2003 Business started locally: 01/27/2003 Business incorporated 01/27/2003 in IL
Type of Entity

Corporation

Business Management
Michael Kopec, President
Contact Information
Principal: Michael Kopec, President
Business Category

Remodeling Services Kitchen Remodeling Building Restoration & Preservation Carpenters Concrete - Custom Basement - Contractors Basement - Finishing Contractor - Remodel & Repair Floor Coverings & Installation Garage Builders Gutter Cleaning Hand Painting & Decorating Home Improvements Commercial Painting Contractor Deck - Repair Patio Cover Plastering Contractors Roof Decks Roof Structures Commercial Roofing Siding Contractors Skylights - Distributors Tile - Ceramic - Contractors & Dealers Wallpaper Hangers Basement - Remodeling Bathroom Remodeling Exterior Structures - Gazebos, Arbors, Pergolas Residential Remodelers (NAICS: 236118)


Additional Locations


  • 106 S. Waverly

    Mount Prospect, IL 60056

  • 6242 W Belmont Ave

    Chicago, IL 60634 (773) 930-4652

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Business Response: Re: ******* ***** BBB CASE#: ********
On September 15, 2015 *** ***** did sign a contract agreeing to hire A & D Home Improvement to remodel the main floor bath. He was given required three business day right to cancel the contract which he didn't do. A & D Home Improvement did ordered the materials and did pay a deposit to the master contractor for *** ***** project. Also below please see number 17 from our contract which specifies the terms and conditions of the agreement between A & D Home Improvement and our customers.
17. "If Buyer terminates this contract before work has started he shall pay Seller 10% of the cash price as liquidated damages and not as a penalty. If Buyer terminates after work has started he shall pay Seller he shall pay Seller that portion of the cash price equal to the portion of work completed plus the price for all changes completed plus a sum equal to 25 % of the cash price as liquidated damages and not as a penalty. NOTE: This paragraph does not apply to termination permitted under Federal Law (See Notice of Rescission). Thus the Liquidated Damage Clause is not enforceable if Buyer rescinds under Federal Regulation Z or other applicable Federal Trade Regulations. "
The amount of the original contract as was $ 13,710.00. It was our standard procedure to issue a refund check in the amount of $5,629.00 which represented the deposit minus 10% fee. Please let us know if you have any questions.
Sincerely, ******* *****

Business Response: Re: ******* ***** BBB CASE#: ********
On September 15, 2015 *** ***** did sign a contract agreeing to hire A & D Home Improvement to remodel the main floor bath. He was given required three business day right to cancel the contract which he didn't do. A & D Home Improvement did ordered the materials and did pay a deposit to the master contractor for *** ***** project. Also below please see number 17 from our contract which specifies the terms and conditions of the agreement between A & D Home Improvement and our customers.
17. "If Buyer terminates this contract before work has started he shall pay Seller 10% of the cash price as liquidated damages and not as a penalty. If Buyer terminates after work has started he shall pay Seller he shall pay Seller that portion of the cash price equal to the portion of work completed plus the price for all changes completed plus a sum equal to 25 % of the cash price as liquidated damages and not as a penalty. NOTE: This paragraph does not apply to termination permitted under Federal Law (See Notice of Rescission). Thus the Liquidated Damage Clause is not enforceable if Buyer rescinds under Federal Regulation Z or other applicable Federal Trade Regulations. "
The amount of the original contract as was $ 13,710.00. It was our standard procedure to issue a refund check in the amount of $5,629.00 which represented the deposit minus 10% fee. Please let us know if you have any questions.
Sincerely, ******* *****

6/22/2015 Billing/Collection Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on A & D Home Improvement, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)