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BBB Business Review

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BBB Accredited Business since

Groot Industries

Phone: (800) 407-4733 Fax: (847) 734-6432 View Additional Phone Numbers 2500 Landmeier Rd, Elk Grove Village, IL 60007 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Groot Industries is a waste management company that provides recycling, dumpster service, and office document shredding service. This company is located in Elk Grove Village, IL, and serves the north-western Chicago suburbs including Schaumburg, Hoffman Estates, Bartlett, Streamwood, Sutton, South Barrington, Barrington, Mt Prospect, Arlington Heights, Rolling Meadows, Palatine, Des Plaines, Prospect Heights, Park Ridge, Niles, Morton Grove, Golf, Glenview, Northfield, Bensenville, Franklin Park, Skokie, Carol Stream, and Elmhurst. This company offers waste management services including industrial waste management, commercial and residential dumpster service, commercial waste recycling, roll-off dumpsters, product and document destruction, and landscape waste.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Groot Industries meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Groot Industries include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Groot Industries
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 05, 2003 Business started: 01/01/1996 Business started locally: 01/01/1996 Business incorporated 02/16/1970 in IL
Type of Entity


Business Management
Mr. Joe Eaton, Sales Supervisor Mr. Larry Groot, President
Contact Information
Principal: Mr. Joe Eaton, Sales Supervisor
Number of Employees


Business Category

Recycling Centers Rubbish & Garbage Removal Recycling Services Recycling - Computers & Other Electronics Paper & Document Shredding Shredding Services Office Records - Destruction Dumpster Services Materials Recovery Facilities (NAICS: 562920)

Alternate Business Names
Accurate Document Destruction, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.