Business ProfileforThe Inland Real Estate Group, LLC

******* wife rented from The Inland Real Estate Group - owned property called ****************, located in *****, ********. We lived in a third story apartment (#****). It's just me/my wife/our kitten. Around July of 2023 we started hearing pounding & loud knocking coming from our downstairs neighbor. He was repeatedly hitting his roof to make noise & cause our ground to shake. We did not know why it was happening. But this persisted into August of 2023. It became daily & disruptive. We are the most compassionate & kind tenants you can ask for. We didn't want to complain but we had to. Our work is very busy, we are rarely home. Additionally, it's just us; we dont have any family/friends around. We hardly make noise at all. Our first complaint was filed via email on 08/01/2023. We asked the managers to help us with this persistent ******************* Unfortunately, it was amplified & excessive when I would leave for work & my wife was off (home alone). My wife became scared. I continued to send both documented information (timing & character of noises/pounding) and video evidence. Emails were sent to the assistant & senior manager **************************************************************** Although they responded to the emails, they provided no solution. Instead, they gave us the option to move out, but the noise/pounding was not our fault or our doing. Additionally, the downstairs neighbor was disturbing the peace as several other neighbors heard his aggressive pounding. Unfortunately it effected our day-to-day lives & reduced our quality of life at the apartment significantly. We continued to be compassionate & kind tenants and continued to document and email the manager for help. We did not receive any help. We submitted emails for OVER 5 months. Our complaints were ignored. We felt unsafe in the apartment. Harassed. At times, the neighbor yelled at us. Even in financial strain, we were essentially forced to move out. And we did. With no help or resolution from Atria Apartment manager.