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BBB Accredited Business since

Rocket Lease

Phone: (888) 991-4395 744 N Wells St, Chicago, IL 60654 View Additional Web Addresses

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Rocket Lease is a Chicago real estate application software company which allows landlords and tenants to manage lease applications online rather than using traditional paper forms. Located in Chicago, IL, this company serves the Chicagoland area as well as global customers. The business was founded in 2011 after the founder, a landlord, found himself frustrated with the paper application process which most landlords use. Rocket Lease handles apartment applications as well as leases on their website.

This company provides application software over a 128 Bit SSL security system, the same encryption and security level which banks use for financial activities. Each account has a dashboard, where every application is stored in one location for ease of access. Use of the site is free for property managers, while applicants pay a small fee per application. Property managers can use either their free, ready-made applications, or customize forms for their specific needs. The website automatically begins a statewide and national credit and background check once an applicant fills out their information and transmits the information directly to property managers. Applications are stored on the website's server so that applicants can reuse their information for other rental properties. Property managers can accept or reject an application directly from their account's dashboard, and the application will be automatically informed via email. Rocket Lease's website also includes a blog with information about trends in leasing, tips on renting or managing a property, and more.

Visit the website for Rocket Lease to learn about their online application forms, read testimonials from their customers, and sign up to begin applying for leases.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rocket Lease meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rocket Lease include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rocket Lease
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 05, 2013 Business started: 08/21/2011 Business started locally: 08/21/2011
Type of Entity

Sole Proprietorship

Business Management
Mr. Eric Liu, Founder, Owner
Contact Information
Principal: Mr. Eric Liu, Founder, Owner
Business Category

Real Estate Services Real Estate - Rentals by Individuals Smart Phone Software Support Information Technology Services Mobile Apps Computer Software Publishers & Developers Offices of Real Estate Agents and Brokers (NAICS: 531210)

Products & Services

This business offers: apartment tenant screening.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.