BBB Accredited Business since

ForSaleByOwner.com, LLC

Phone: (888) 367-7253 View Additional Phone Numbers 435 N. Michigan Ave.  Ste 1617, Chicago, IL 60611 View Additional Email Addresses http://www.forsalebyowner.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that ForSaleByOwner.com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for ForSaleByOwner.com, LLC include:

  • Length of time business has been operating
  • Response to 85 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

85 complaints closed with BBB in last 3 years | 66 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 18
Delivery Issues 5
Guarantee/Warranty Issues 7
Problems with Product/Service 45
Total Closed Complaints 85

Customer Reviews Summary Read customer reviews

10 Customer Reviews on ForSaleByOwner.com, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 9
Total Customer Reviews 10

Additional Information

BBB file opened: June 28, 2010 Business started: 04/07/2000 Business started locally: 04/07/2000
Type of Entity

Limited Liability Company (LLC)

Business Management
Sheila Keyser
Contact Information
Principal: Sheila Keyser
Business Category

Real Estate Services Internet Marketing Services Offices of Real Estate Agents and Brokers (NAICS: 531210)

Alternate Business Names
ForSaleByOwner.com

Customer Review Rating plus BBB Rating Summary

ForSaleByOwner.com, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 435 N. Michigan Ave.
    Ste 1617

    Chicago, IL 60611 (312) 981-7256 (312) 848-7640 (888) 367-7253

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/20/2016 Problems with Product/Service
12/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hi I have previously filed a complaint against this company for the same issue and have received nothing but empty promises on a $50.00 refund. The company agreed to refund me $50.00 to my bank card 3 months ago I have made multiple calls to their customer service department and was put in contact with a Loria Hamilton-Fields . Loria told me that they for some reason could not refund my bank card for what ever reason after weeks of me checking in bi-weekly with her. Loria then told me they would have to issue me a check this was on 10/22/2015, but the person who does the checking was on vacation for a week so she would have them send out a check when they returned. On 11/03/2015 I sent Loria an email explaining I still have not received anything. Loria reponded to me on 11/09/2015 the person who is handling the checks is back and she will get this processed immediately. That was the last communication I have had with this company and have received no compensation.

Desired Settlement: Refund of $75.00 for complete waste of my time dealing with this company

Business Response: We processed a refund request on 11.10.15. Customer should be receiving a refund check within the next 2 weeks. We apologize for any inconvenience this has caused.

11/28/2015 Billing/Collection Issues
11/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ForSalebyOwner complaintFirst thing a customer has an issue with is that they sign a customer and immediately the featured 30 days start, by the time you get your listing ready 7-14 days have expired off the 30 days.Next issues youll run into is the flyer that youll want potential customers seeing will format correctly on their site, but when printed it will come out in 3 pages. I called the company on this and they tried to format it down to two pages but there was a huge blank spot in the middle of the listing. When I called the company to see if we could get that fixed, I was told that they couldnt do anything about it, so I ended up creating my own listing for potential customers and just used that for our Take One boxAccording to the offer for we were to be listed on the following sites: Zillow, Trulia, Yahoo, Redfin, Homefinder and more(?). All we showed up on was Zillow and Realtor.com( only because we paid extra for the MLS listing). We checked several times over the listing period and finally called them and they stated that not all these are available in our area really Trulia isnt available in the United States or just in our state?Several times throughout the listing period, the Zillow listing would default to a generic listing and wed need to update our ForSalebyOwner listing to get Zillow to correctly display the listing we wanted showing important information about our home. Several weeks ago this reset again and I called them each week until I cancelled, since they couldnt seem to get this correct. I even reached out to Zillow who was more than helpful and told me if I wanted it changed they could do it for me. Every week I called they made it sound like this wasnt an issues and all I had to do was change/update my forsalebyowner listing to get it to automatically populate correctly at Zillow. After updating/changing the listing for weeks and calling foresalebyowner they still didnt know it was an issue or seem concerned that it was impacting bringing customers to our open houses.Overall when I requested a Guaranteed Refund the representative didnt even know they had that and then told me that that is only for customers who allow forsalebyowner to find them a local agent and signup with them so foresalebyowner can still get a referral fee from you and then you only get a refund once your home sells through that agent.Since Ive paid and lost out, save yourself the hassle and go directly through Zillow and the other sites going forward so save your money and avoid this company for less than satisfying service.

Desired Settlement: Trying to help other consumers in avoiding this company.

Business Response: We value the feedback received and apologize for any issues or inconveniences this customer may have had. We strive to provide a smooth process for all our listing and product offerings, however, at times there may be unforeseen issues that may not have immediate resolutions. We have since addressed the concerns the customer has raised and wish this customer all the best in the sale of their home.

11/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a package on October 4, 2015 to sell my home, which included listing my home on MLS. After I paid I was informed that to be listed on MLS I would have to agree to pay a buyer's broker fee. I did not want to pay a broker. I e-mailed the company within an hour of my purchase and asked to be downgraded to the package that did not include MLS. I received no response to my e-mail. I have been e-mailing the company on and off since October 4th with no response. I have called several times and waited on hold for over 15 minutes and no one picked up. Today I called the company and just left the phone on as I ran errands. I was on hold for over one hour and twenty minutes, before I hung up. I have had American Express contact the company about my issue, but I don't believe AMEX has reached a representative yet either.

Desired Settlement: I want to be downgraded to the sales packet that does not include MLS. I want a partial refund for that downgrade. I want a company representative to contact me so that I can talk to a representative about my issues with their service and their failure to respond.

Business Response:

We appreciate the customer reaching out and after speaking with her, switched her package to the Deluxe package, per her request. We also explained to the customer that our support email box experienced an issue during the time she emailed us on 10.4.15, which would explain why she didn't receive a response. She shouldn't experience an issue contacting us again, should she need to.

Business Response:

We appreciate the customer reaching out and after speaking with her, switched her package to the Deluxe package, per her request. We also explained to the customer that our support email box experienced an issue during the time she emailed us on 10.4.15, which would explain why she didn't receive a response. She shouldn't experience an issue contacting us again, should she need to.

10/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I listed my property for sale and feel like the whole process is completely dishonest and it cause me more harm than good. I listed my house for sale on forsalebyowner.com on 09/04/2015. I paid extra to have it listed on realtor.com. That listing went live on 09/08/2015 in the evening. The next day I received calls from real estate agents concerning the property. Let me explain the listing. When I paid for the realtor.com listing I was informed that a real estate agency handing my account would be in contact for information for the listing. A company called My Castle Realty sent me an email asking for details on the property and pictures. I provided all of that. When my listing went live I viewed it and it showed someone named ***** from My Castle Realty as the listing agent. No where on the listing did it say the property was listed for sale by owner. When you called the 877 number associated with the listing it immediately forwarded the call to me. So I received two calls before I finally had the listing taken down. Both calls were from other realtors expecting to get ***** from My Castle Realty. They were extremely confused and upset to find out they were actually calling the owner to the point where I felt that it being listed deceivingly on realtor.com as being with a real estate agency was hurting my chances rather than helping them sell my house. I felt like not only was the listing deceiving but down right incorrect. I do not have an agency working for me the house was for sale by owner. So I called forsalebyowner.com's customer service number. I got pretty much what I was expected confirmation that this was in fact pretty much just a scam. When I expressed my concerns about the legitimacy of this listing I was basically told sorry about your luck, no refunds and we don't have managers to discuss your concerns with further. I was also told that My Castle Realty was my listing agency I just handed the phone calls for them. So now I apparently work for My Castle Realty. Not only did this entire process seem shady I felt like it was completely illegal if someone were to look into it. I just wanted my listing which had only been on realtor.com for less than 24 hours removed and the extra portion I paid for it refunded back to me. Instead I was told that I was the reason this whole process wasn't working out.

Desired Settlement: I simply want a refund. Considering this whole process seems like a scam and that opinion is backed up by hundreds of online complaints about the company I just want my money back. Clearly the company wasn't interested in doing so but I feel that it is the right thing to do. I paid $349 for a package that did nothing but make agents upset with my listing and hurt my chances of selling my house more so than helping. My listing was only live for 24 hours so any legitimate business should honor my request.

Business Response: Initial Business Response /* (1000, 19, 2015/10/20) */ We appreciate the feedback received and apologize for any misunderstandings of what the realtor.com package is. We have issued a refund of $349 on 10.20.15.

10/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 7/28/15, I paid $349 to this company. My primary reasons for purchasing were the promise of a yard sign, a listing on Realtor.com, and a listing on their website. Trying to phone their customer service to resolve any of these difficulties results in extended hold times with no offers of resolution. Emails sent on multiple occassions (the earliest on August 18, the most recent today) have been entirely ignored. No response of any kind except the automated acknowledgement of receipt. The one email sent to the broker for listing with Realtor.com was met with mockery. It was very dismissive and frankly infuriating. Literally 100% of the people that have reached us through that broker have complained about the difficulty of using the system, and several others have said they tried to reach us and were unable to through the automated system. I will pay for the basic listing service, but would like the vendor to refund the "upgrade" - the price difference that include the sign and the Realtor.com posting. Beyond failing to provide the service we paid for, the broker further took over the Zillow listing and has made it inaccurate and impossible to update.

Desired Settlement: I'd like $175 refunded. They have done around half of what they promised. I'm willing to pay them around half of what they charged. I'd like to cancel my affiliation with the horrible (RUDE) broker so that I can manage my own Zillow listing again.

Business Response: Initial Business Response /* (1000, 5, 2015/10/06) */ Contacted seller and expedited a yard sign to her. Also addressed additional customer issues. Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did eventually receive a sign, which was disappointing in quality and essentially just an advertising vehicle for their business. I'll continue to use the sign I purchased for myself in the months that I awaited the one I paid for through them. The customer service person suggested a means by which I could update my own listing everywhere except Realtor.com (which was never addressed and remains a nightmare) - but that solution didn't work. I find the company's response completely inadequate. Final Business Response /* (4000, 9, 2015/10/19) */ We spoke with the customer. Seller would be satisfied to remain on ForSaleByOwner.com, for one year from original purchase date, and have $100 refund of the original purchase. She was upset with the Brokers rudeness to her about her desire for better ability for Buyers to contact her. She also was upset that her complete description is not posting from the Realtors listing to Zillow. She may choose to remain with the Broker to get Realtor.com, and Zillow, but is satisfied with the refund of: $100.00

10/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a website listing to sell my home through forsalebyowner.com , on July 22, 2015. In the amount of $349.00 I purchased a website listing to sell my home through forsalebyowner.com , on July 22, 2015. In the amount of $349.00 which included a listing on their site and a yard sign which was to be delivered to my home within 7 to 10 business days . After 2 weeks I called and they said they were on back or should be there in a week. After a month of not getting sign I called back again and was told sign would be in soon. I called September 1 2015 and the guy had no idea I needed a sign was going to call back. I only have a generic sign now not the nice sign that flyers and be inserted into. I paid for the sign and have yet to receive it yet now 40 some days later.

Desired Settlement: I would like the sign I am owed as well as $100.00 in refund.

Business Response: Initial Business Response /* (1000, 23, 2015/10/21) */ We did issue a response on 10.16 after speaking with the customer and have issued a refund. I'm not sure what else the BBB needs from us at this point, as none of the above communication yields any new information. Initial Consumer Rebuttal /* (3000, 25, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Business did contact me and offered a $50.00 credit which I accepted on 10/16/2015. On 10/20/15 I contacted the Business to inform them the bank card they had on file had been changed and I gave them my current card. This morning I checked my bank account and still have not received the $50.00 refund 10/26/2015. I also found out that for no reason that I know of, our the business they sent an email to Castle Realty and told them to cancel my account listing with Realtor.Com. I already pre-paid till February 2016 with For Sale By Owner $349.00 purchase agreement. Final Business Response /* (4000, 27, 2015/10/26) */ Our apologies but it seems that when we issued the refund to the customer, we did not indicate that this was not to cancel the seller's listing. So a glitch on our part, as our system automatically removes the seller's listing. We have reached out to My Castle Realty and asked them to extend the seller's listing on realtor.com, at no additional cost. Expiration date is now 5.4.16. Also, we did process the refund on the customer's new credit card on 10.21.15 and generally it takes 7-10 days before the seller's banking institution posts the credit to the seller's account.

10/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchase the deluxe package about over a month ago, few weeks after I upgrade to the Enhanced package. Made several calls asking for the signs, that were part of both package. Always got them telling me that they were working with Amazon.com to get them delivery to me ASAP, that I will get them with in 10 days. Never receive them. Never got one single call from any potential buyers. Their website supposed to show how many people has look at my site, No even once was updated. The broker for realtor.com call me today to tell me that they were canceling my listing because, I upgrade my contract and now I was on my local MLS. On the Enhanced package you suppose to have MLS and REaltor.com. Customer service is the wrost customer servce that I have deal with. Mr. *** did not want to hear my concerns and told me that not metter what there will be not refund. I have called this place several times and anytime I called is the same thing, nothing but rudness. He even hang up on me. I have to called again to request my service to be cancel. I requested several time to talk with a supervisor and the request was refuse. This company is doing false adverstismant and I requesting a full refund, for all the calls that I made, asking for what I paid for and never got. we as consumer have the right to request for a refund if we do not received what we paid for. I paid for a service that I did not received and there for I want my refund. The broker that listed my house on the mls, never went to my house to take any pictures, I did all of them myself. I was under the impression that I was doing a FSBO but in reality I have the house listed with a broker. (False advertisement) Managers and owner of this company should listen to their customer service calls so they can see what their employees are doing. thanks.

Desired Settlement: I want full refund, as this was just a wast of my time, I feel like I was misslead and I never got what suppose to be on the package that I paid for.

Business Response: Initial Business Response /* (1000, 7, 2015/10/20) */ We appreciate the feedback that Mr. ****** has given and apologize for the lack of customer service. We did have an issue with yard signs this summer but this has since been rectified. Also, while his home was listed on our site, and numerous others, the point of getting on the MLS near him is so that his home is exposed to a wider audience. In addition, the only way that anyone can have their home listed on the MLS is from a licensed broker/agent. We have contracted with outside firms to have seller's homes listed on their local MLS, but that is all they are required to do. It is not their responsibility to take photos, that is the role of a full service agent, of which ForSaleByOwner's program is not. In addition, we have since issued a refund of $239.00, which was the amount Mr. ****** paid for the MLS upgrade. We do not give refunds normally for our services, but due to the items outlined in Mr. ******'s complaint, we are processing the $239 on 10.20.15 as goodwill.

10/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company failed to provide a yard sign as agreed to We listed our home with the company on 6/30/2015. They were supposed to mail us a yard sign shortly. A couple weeks later we talked to a customer service rep thru chat to inquire about the sign. We were told that we should receive it by the end of the week. A couple weeks later we received an email saying that they were backordered and we should receive it in 3 to 4 weeks. A month after listing the property and not having gotten a yard sign still, we decided to cancel the listing and asked for a refund. The company never responded

Desired Settlement: since we were not able to use the yard sign as a means of advertising, we feel that our chances to get better response were diminished. The yard sign was part of the agreement with the company at the time we listed with them. We feel that the company did not keep their part of the deal. We paid for a 6 month listing, out of which 1 full month went by without them providing this advertising tool. We feel the company owes us a refund

Business Response: Initial Business Response /* (1000, 27, 2015/10/21) */ We issued a response on 10.16. after speaking with the customer. We are not sure what else the BBB needs at this point since none of the above yields any new information needed by our business. Initial Consumer Rebuttal /* (3000, 29, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) they never spoke with us. They sent the yard sign two months after our listing, and after us telling them (thru emails) to not even bother sending it anymore, since we canceled the listing. They completely ignored us. At this point we are just disgusted and don't even want to have anything to do with them ever again Final Business Response /* (4000, 31, 2015/10/22) */ Issued customer refund of $100 due to lack of yard sign and lack of customer response. Refund issued on 10.22.15. Final Consumer Response /* (2000, 33, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Out of the blue, we received a credit of $100 on the credit card we paid with. No calls, no emails, no explanation whatsoever.. We are astounded at the lack of personal touch..

10/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 28, 2015 my wife and I purchased a home-seller's package from ForSaleByOwner.com with the intent of selling our current home in****************. The package cost $649.00 and was to include small signs pointing the way to our property plus a large sign for the front yard. When the purchase was made, the sales rep specifically stated that the signs would be in our mailbox within 2-3 weeks. A month later, my wife (a retired Realtor who knows her trade) phoned the company's 888 number and was told that they had changed vendors and they had no idea when the signs would arrive in their inventory. They asked for some more time and we obliged. But a few weeks later and still no signs. A couple of weeks later, my wife phoned again and was told that there was still no progress with the sign vendor. She appropriately asked to speak with the sales representative's supervisor, but was rebuffed and told the signs would arrive "any day now." A week later and still no signs were received. A couple of weeks later, my wife phoned the 888 number and spoke with a pleasant representative who promised that she would look into the matter and call her back. The call never came and still no signs. A few weeks later, my wife phoned again and spoke to a male representative who treated her most unprofessionally and rudely refused to allow my wife to speak to his supervisor nor to even provide a corporate-level Customer Service number and mailing address (which we have since found online). And still, we have no signs. Now, this evening as I drafted this complaint, I took a close look at our home's listing on the ForSaleByOwner.com was shocked to see that the map depicting the location of our home is MILES off! I have a screen grab of the webpage and will provide it by separate e-mail as verification of my claim. And, of course, we still have no signs and no supervisor to call at ForSaleByOwner.com. In short, we've had enough and want our money back. It is now October and we fear we have missed our window of opportunity for selling our home due to the mishandling of this. I am a VA-documented Disabled Veteran who served in the Persian Gulf, Iraq and Afghanistan and am quite acquainted with bureaucracy; however, even on its worst day, the Defense Department still allows its people to voice their complaints and seek satisfaction by their superiors within the chain of command. At no time will a request to speak to the next-level superior ever be rudely rebuffed as has been the case with ForSaleByOner.com. The ForSaleByOwner.com customer-service representatives' outright refusal to even provide us a point of contact in their corporate offices is a shoddy business practice. And, by the way, we still have NO signs nor the name of a corporate-level individual with whom we can address our grievances. And now we have a listing that shows our home well over 5 miles away from its physical location. Enough is enough. We want a full refund. The Rev ************** Major, USAF (Ret) ************************************************************************

Desired Settlement: We paid $649.00 for a listing that was to have included signs that were never received, rude customer service, and a mislocated placement of our home's location on the ForSaleByOwner.com website. A full refund is requested.

Business Response: Initial Business Response /* (1000, 5, 2015/10/26) */ Thank you for this important feedback. We apologize for the inconvenience of not receiving a yard sign. We did have a large scale issue with our yard sign company this past summer. Upon receiving this notification, we have expedited a yard sign out to your address- estimated arrival date of 10.28.15. Delivery tracking # XXXXXXXXXXXX. In addition, we'd like to apologize for the lack of customer service you have received when reaching out to our call center. We have since addressed but again, thank you for relaying the information. With respect to your home being shown incorrectly on our site's map, we have uploaded new latitude and longitude coordinates and it looks like the changes are now reflecting more accurately. Please let us know if this is not the case. We do not process refunds outside of the product terms and conditions on our site, however, we do want to extend a refund of $100 as a good will gesture for the signage and customer service issues. A yard sign retails for $30 so the majority of the refund is toward customer service. Below is the contact information for a corporate level individual: ****** ****** *******@tribpub.com XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, do know that we appreciate your response to our complaint especially the name and contact info for a supervisor at FSBO.com. However, here is the reason why your offer of a $100 refund is not acceptable to us. We initially purchased the FSBO.com package to correspond with the grand opening of our development's second phase. Our purchase was made with more-than-enough advance time to allow us to coordinate our sales efforts with that event, which was advertised and promoted throughout the county. However, with no signage, FSBO.com's refusal to provide us the name of a supervisor we could speak with, and an incorrect map tagged onto our listing, our property has now been on the market for so long that it has gone "stale" and still sits unsold. This has required us to even drop the price of an already priced-to-sell home. As a result, we are willing to accept no less than a refund of half the purchase price. The above mentioned factors have considerably lessened our trust in FSBO.com, which we used to sell our last two home sales with great success. Thus, we believe a refund of half the purchase price is more appropriate in light of our struggles in this matter. Final Consumer Response /* (2000, 11, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the offer. Final Business Response /* (4000, 9, 2015/10/27) */ We have issued an additional refund of $200 on 10.27.15 which brings the total to $300 for the aforementioned issues. We hope this will satisfy the customer and wish him success in the sale of his home.

10/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought an ad and it is good until you sell your home, you can activate it or deactivate it by calling them. I called them to reactivate the ad and they will not answer their phones, the recording comes on but for days it just cuts you off after holding for some time. Product_Or_Service: Ad for selling my home online Order_Number: XXXXXXXX Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Contact by the Business I want my ad reactivated the account number is*********************** listing address ******************************************************************

Business Response: Initial Business Response /* (1000, 5, 2015/10/19) */ We tried reaching out via phone number that was given for customer but when we called the number - XXX-XXX-XXXX, it would ring, a recording would play, place you on hold for a short time, and then disconnect. Seller has been re-activated for one more year. Initial Consumer Rebuttal /* (2000, 7, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sale by owner never provided signs that were included in contract.. I used **** on July 5th and I am still waiting for the signs. I called and talked to customer service several times and never got a response to my complaint. In real estate timing is everything and sale by owner does not seem to concerned about how long I will have to wait for there signs

Desired Settlement: I think I should receive a full refund because no one ever got back to me and followed up with my complaint.

Business Response: Initial Business Response /* (1000, 9, 2015/10/06) */ In response to the********* complaint: Yard signs were expedited out on 9.4.15. Customer was spoken to by one of our staff,

10/19/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Paid "ForSaleByOwner" $349.00 for two (2) of their "Deluxe Listings" (one for our home & one for my mother-in-laws home) which was supposed to include "one free yard sign, one free directional sign, a free brochure box and two free heavy-duty steel sign stands." Our 1st listing was posted on 7/13/15 (Listing #XXXXXXXX) and our 2nd listing was posted on 7/31/15 (Listing #XXXXXXXX) and to date (1 Sep 15) we have not received any of the "free" signs or brochure box or sign stands for either of these listings! We ended up buying our own! I have contacted FSBO by phone (last call was made on 8/31/15 & asked to have a Manager call me back; I still have no returned call) & by email (Tracking #XXXXXX & #XXXXXX) asking them to either reimburse us for the signs that we purchased on our own or reimburse us for the cost of the signs that they were "supposed to" send us - and have been repeatedly told that they are not obligated to do either.....even though it states in the "Terms & Conditions" on the FSBO website that we will be receiving these! Just want other consumer's to know that FSBO does NOT fulfill their promises NOT to use their service!!!!! Thank you!

Desired Settlement: To reimburse us the approximately $50 per house (total of $100) we have ForSaleByOwner since we had to go out & buy our own signs!!!!!

Business Response: Initial Business Response /* (1000, 6, 2015/09/17) */ Called and spoke to************** and learned that the mother in law did receive a sign but the ******** did not. As good will, I refunded $50 for the one yard sign. Initial Consumer Rebuttal /* (3000, 8, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accepted the response for being refunded $50 for the ****** Listing. However, since we had already purchased our own signs for my mother-in-law's house and THEN received the FSBO signs over 40 days after we listed it on FSBO site; when I asked for reimbursement for that listing also I was told we would have to send the FSBO signs back if we had not used them and she would have to "try" to get us reimbursed for the shipping & handling! I guess I should have just told her that we never received the signs for that listing either then she would have just gone a head & reimbursed us for that one too!!! Don't know why we - the consumer needs to go thru all of the hassle to return the signs when it was FSBO fault in the first place that we didn't receive them on time?!?!?!?! Final Consumer Response /* (4200, 19, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see the first $50 credit given on 9/19/2015, but still do not see the credit the business said was issued on 9/28/15. I will accept this business' resolution as soon as I see that 2nd $50 credit. Final Business Response /* (4000, 21, 2015/10/05) */ I went back into our system and saw notes logged that a refund was to occur, but it looks like the actual refund still needed to be completed. A refund was processed as of 10.5.15. Hopefully the seller will see this on her statement shortly.

10/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is a sham of a business. In July they offered a delux listing package for $649 that included getting on the MLS which would give me featured exposure on*************** and a host of other sites. What they REALLY do is take your $649 and flip you over to a completely separate listing agent who actually handles all of the real estate in a particular region (in my case, Albany, Rochester, Buffalo). I was promised a heavy duty yard sign kit with enrollment, but they claim "our signs have not been shipped from******* and we will let you know as soon as they do." That was in July. It is now October. Every time I call for an update I am given the run around. One CS representative said he would put me through to a supervisor, but instead hung up on me. I got that same CS representative on a subsequent inquiry. He said as soon as we hung up he would issue an email to me with an update on when the signs would ship. I never got that email. When I ask to be transferred to someone in charge they say there is no one on duty. When I asked for a refund they said they don't issue refunds. Now that they have my number on caller ID (because I call every 3 weeks to inquire about the signs) they play games, answering the phone but not saying anything - dead air. I know this for a fact because when I use *67 to block my number, they do pick up. Then they act polite but instead of doing what they say they will do we either get disconnected, or the "email" I'm supposed to get never shows up. I have emailed my feedback multiple times to their customer service department and never get a single response. I don't know how anyone can charge $649 and provide this kind of dispicable customer service. In addition to the fact that they flipped me over to list2move.com - the regional listing agent - which is not disclosed in any of their materials when you purchase a package - I have had nothing but trouble with the MLS feed to******* and other realty sites that were promised as part of the standard package. In addition, they have reduced their rates since July and the delux package that I paid $649 for is now showing at $309. When I asked them to match this price so I could at least get a partial refund, they refused.

Desired Settlement: I would like a full refund of the $649 delux package that I purchased on July 20, 2015.

Business Response: Initial Business Response /* (1000, 5, 2015/10/16) */ We apologize for the yard sign taking so long for our customer to receive. A yard sign has been shipped out with the estimated delivery date of 10.24.15. Tracking number- ******************* Also, due to lack of customer service on our part, issued a partial refund of $200 to customer's credit card on 10.16.15. We wish the Seller success in the sale of their home. Initial Consumer Rebuttal /* (2000, 7, 2015/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sept 14,2015 I purchased the $349 Listing service for the state of Ohio. I did not receive the paperwork from the brokerage that would be listing my house on ************ I then called ForSaleByOwner.Com a week later, they said they had a glitch and for some reason I was not assigned to a broker. I then received the paperwork, after reading over the terms I did not agree with using this type of listing service and decided not to use it. When I called ForSaleByOwner.Com to discuss my concerns I was told I could only get a refund for $125.00. I tried to explain that I would have cancelled within the 24 hours had I been sent the documents timely to review. I never used the services and would like a full refund of the $349.00. I also find is extremely frustrating that customer service cannot escalate calls, I feel this issue could have been solved easier by just talking to a supervisor or manager. I am looking for a full refund as soon as possible. Please contact me by Phone. Thank You.

Desired Settlement: $349.00 To American Express Card used for payment.

Business Response: Initial Business Response /* (1000, 5, 2015/10/12) */ Issued full refund to customer on 10.12.15 due to paperwork glitch Initial Consumer Rebuttal /* (2000, 7, 2015/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We paid ForSaleByOwner.com (FSBO) to list our property on Sept 6th. We were then notified that the yard signs included in our package were on back order for 4 weeks. This information was purposely withheld by FSBO until after our purchase of the FSBO services. FSBO clearly knew the yard signs were not available prior to our order, affecting the advertising of our home. The more damaging issue is that we are not receiving all inquiries placed by potential home buyers through FSBO syndicated websites during the crucial first weeks of our listing. We engaged FSBO customer support to correct the issue on Sept 10, and were told we would receive all inquiries within the next 24-48 hours. Seven days, numerous phone calls and emails later, we still have not received any of the missing inquiries. The details of my interactions with FSBO are as follows: Prior to purchasing services through FSBO, I called customer support on Sept 6 to ask general questions regarding MLS listings. During that phone call, I was never informed that the yard signs were on back order or that FSBO had ongoing issues relaying property inquiries to customers. Sept 10: Contacted FSBO to let them know that FSBO was not forwarding property inquiries to us from Zillow.com. After explaining the issue with *************, he sent an email to Zillow customer service telling them to remove our listing and replace it with the listing that FSBO was already sending them. **** clearly did not express to them the issues as I described them to him. Luckily, Zillow did not remove our listing, as that was not the issue that I explained to ****. **** put me on hold/disconnected my call. I had to call back and talk to another customer service rep. Sept 11: Called FSBO customer Service and talked with ******* I forwarded her an email from Zillow customer service stating what FSBO needed to fix in order to resolve the issue. She promised to call back within an hour to provide an update on the status. I did not hear back from her for 4 days, after I had to send an email asking for an update. I also made several other calls on Sept 11 and talked to other customer service reps such as **** and ****** in order to get updates, and nobody was able to provide me with any definitive answer. I was told by one of the reps I talked to (I believe it was *****) that he approved all the inquiries that were on hold in their support mailbox. We never received any of the inquiries he claimed he approved. I also asked to talk to a manager/supervisor in order to escalate the issue. I was told there was nobody they could escalate the call to. Sept 12: I talked to another customer service rep, who finally provided me with a phone number of a supervisor (*******). I called the supervisor the evening of Sept 12 and left a message explaining my situation. Sept 14: I called the supervisor again and explained my situation to her. She stated she would escalate the delivery of the yard signs. She also said she would contact the necessary people to find out where the missing property inquiries were. I asked her to provide an update by the end of the day as well as provide daily updates until the issue was resolved, and she agreed. At 4:51 pm she sent an email that did not provide a resolution to the missing inquiries. I called a few minutes after the email, and stressed the importance of receiving the property inquiries so we could begin to contact the interested buyers. She stated she would escalate to '***** and that I could contact her again the next morning to discuss with her and ****. As of Wed, Sept 16, following 3 voicemails to *******, I still have not received: a return phone call, an escalation to ****, yard signs, or the requested property inquiries. The actions (or lack thereof) by FSBO are preventing us from effectively advertising our home, communicating with potential buyers, and completing our sale, contrary to the advertised services and promises of FSBO.

Desired Settlement: Our expected remediation is as follows: 1) Provide all property inquiries that were submitted by potential home buyers as a result of our purchased services through ForSaleByOwner.com. 2) Full refund of the purchase price of $349, due to the loss of 7 days worth of advertising and buyer communications; jeopardizing the sale of our property. 3) Be a featured property for the duration of our listing as a result of the mishandling of our property inquiries 4) Be upgraded as a Spotlight property, again, due to the mishandling of our property inquiries 5) FSBO honor the remainder of our listing per the package we purchased. 6) Expedited delivery of yard signs.

Business Response: Initial Business Response /* (1000, 5, 2015/09/17) */ We acknowledge that *******is having issues with their lead inquiries from their site. We are working diligently with *******to find a solution, however, *******has not identified the problem yet. As soon as the problem has been solved, we will forward on any inquiries to the customer. We have expedited delivery of the yard sign and customer can expect delivery in 5-7 days. Customer requested a spotlight home as one remedy, however we could not fulfill due to FSBO's payment system- would have to charge the customer and then issue a credit. So no spotlight home has been given at this time. Customer requested a featured home, which we did fulfill with an expiration date of Sept 2016. We also issued a full refund of $349 to customer's card on 9.17.17. Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We will accept the response, however, we still have not received any of the property inquiries that were submitted through ******* I would also like to request that ForSaleByOwner provide weekly updates as to the status of those missing property inquiries until the inquiries have been forwarded to us. Our property has been on the market for over 2 weeks, and we still have not gotten any of the *******inquiries for the first week it was listed. Final Business Response /* (1000, 11, 2015/09/30) */ Please inform the seller that *******has solved their lead delivery issue and all *******inquiries for the seller have been delivered as of 9.29.15. As new inquiries come in, they will be delivered directly to the seller.

10/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We listed our home on forsalebyowner.com on 8/13/2015. We considered the Deluxe package for $349 which included listing on **************************. However, the $349 package did not include listing on***********. To be listed on***********, we needed to purchase the MLS Enhanced package for $649. Knowing how much we had used*********** in the past when buying property, we decided it would be worth paying the extra $300. The forsalebyowner.com website noted that*********** was not available in all areas. We were not worried about that, however, as more than one hundred properties in our town were listed on***********, including two within a block of our home. Our property was listed on ************************** almost immediately after we paid forsalebyowner.com the $649. However, it did not appear on***********. I called the customer service number on 8/17/2015 and was told that it would take 24 to 48 hours to be listed on***********. After waiting the appropriate 48 hours with still no*********** listing, I again called customer service and was told by**** that it would actually take 7 to 10 days to be listed. My wife was very upset about the change in expected timeframe and called back to ask to talk to a supervisor. She was told that there was no supervisor available. Today, 8/27/2015, I called customer service and got Nick, who, without even asking my address or account number, told me that if it wasn't listed on*********** by now, ****** must not be available in my area. I told him that there were more than 100 listings in my town on***********, but he rudely insisted that it must not be available, and still did not even ask my name, account number, or location. I stated that I would like to be refunded the extra $300 I paid to be listed on*********** and he said that he could not do that because I also got a local MLS listing when I paid the extra $300. I told him that I don't care about the MLS listing and that I paid the extra money for the*********** listing. I asked to speak with a supervisor and he said that none was available. Part of both the $349 and $649 packages is a heavy duty yard sign kit. The forsalebyower.com dashboard shows the yard sign shipped on 8/14/2015. This kit has still not arrived and we had to buy our own sign for the open house.

Desired Settlement: I would like to be refunded the $300 difference between the Deluxe package and the MLS Enhanced package, as the expected and advertised posting on ********** has not occurred. I would also like the yard sign kit.

Business Response: Initial Business Response /* (1000, 6, 2015/09/14) */ We have attempted to contact Mr. ******** at both contact numbers available on his Listing and left messages for him. He was refunded $50.00 for his signs not arriving, and for the inconvenience of having to purchase a sign. They cost about $17.00 at Home Depot. All though we cannot guarantee his listing will show on 3rd party sites, we provided a solution for him to be able to directly post his property on******** His home is showing on MLS to public sites such as Realtor.com, and has been listed since August 17th. Examples of his listing currently listed as of today are below... He does not merit a refund of the MLS portion of the Listing. ************************************************************************************************ ******************************************************************************************** Initial Consumer Rebuttal /* (3000, 8, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The listing on Realtor.com required only the Deluxe Package which cost $349. We wanted to be listed on********com also and decided that it was worth paying an extra $300 to make this happen. For this reason, we purchased the Enhanced Package for $649, which was supposed to include listing on********com in addition to Realtor.com. However, even though we have paid the extra $300, our property is not listed on********com. FSBO argues that********com is not available in all areas, but there are more than 100 other houses in our town listed on********com. The solution offered by FSB0 to create a listing on********com is to use a different service,*************, which will list our property on********com for free. We chose to use FSBO, and paid them $649, so that we could have a single interface which would allow updates to listings at both *************************** We do not wish to use************* and it is absurd that FSBO should charge us an extra $300 to be listed on********com and then tell us to use another company's website to make it happen. If ForSaleByOwner.com cannot guarantee listings will show on 3rd party sites, then their website shouldn't lead users to believe they can. It's false advertising. We have been duped by FSBO and would like the $300 refunded that is the difference between the Deluxe Package and the Enhanced Package. Final Business Response /* (4000, 10, 2015/09/25) */ We understand the customer's issue regarding wanting to be on******** We value the customer's opinion and apologize for the handling by our support staff.********is not available in all areas, so we are subject to the constraints of******** However, offering a solution to our customers in letting them use a service called************* is an option. In this case, we are having the customer's listing entered using*************. We would anticipate that the customer's listing will show on********prior to end of day Monday. Also, one thing to note, the $300 extra charge is not specifically for a customer's listing to show on******** It is for having the listing entered via their local MLS. This requires the service of a licensed professional. It is through the MLS that we are also able to list most customers on******** Final Consumer Response /* (2000, 12, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the proposed resolution because our property is now showing on********com, so FSBO has fulfilled the commitment they advertised for the Enhanced package. It should be noted that postlets.com is a free service for owners of single family homes. So accepting money and offering the option of "letting us use it" is like accepting money and "letting us" use******** List. It should also be noted that prior to contacting the BBB, ForSaleByOwner.com customer support was rude and unresponsive on multiple occasions. We appreciate the efforts of BBB in resolving this matter.

10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I listed my property on 8/8/15 with For Sale by Owner.com- it is now 10/5/15 and, even after 2 previous calls and assurances that the signs would be here by the end of the week - twice - I still did not have my signs. I called customer service and an unnamed CS rep wanted to transfer my to the warehouse manager - I told him I was not interested in speaking with your warehouse but I want my account canceled and I want my money back. He told me he was unable to do that - I asked to be transferred to his supervisor and was told he was unable to provide any assistance and is also incapable of transferring a call. He provided me with the number of *********************** I called ******** and I explained to******* that she was now my fourth call to For Sale by Owner. That I had listed my property on 8/8/15 and still did not have my signs and that now I just wanted to cancel my listing and get my money back. She told me that she could not help me and proceeded to hang up the phone. I tried resolving my concern with For Sale by Owner "Customer Service" - I believe they are guilty of deceptive business practices - I paid for a commodity I never received.

Desired Settlement: I want the money back that I paid for the service. I never received the yard signs.

Business Response: Initial Business Response /* (1000, 5, 2015/10/05) */ We acknowledge that it looks like the customer did not receive a yard sign. However, customer signed up for a service which included having her listing displayed on many sites, including Realtor.com. Customer signed up on 8.8.15 and cancelled on 10.5.15. Therefore, services were rendered, excluding delivery of a yard sign. Per our terms and conditions, there is no refund available. However, given that the yard sign was never delivered, I did refund the customer $40 for the cost of a yard sign on 10.5.15. Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with their response - if their customer service team were trained to respond as quickly and courteously, I would never have had to file a complaint to begin with. I am satisfied that they are trying to be reasonable - I still believe they misrepresented what they would provide to a seller and are devious in their advertising.

10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: For $649 forsalebyowner advertises a package to sell your home. This includes heavy duty yard signs. as soon as I signed up for this package 07/27/15 they informed me the signs were back ordered and would be shipped in 2-3 weeks. I waited and then I contacted them and was told the same thing it would be another 2-3 weeks. In the meantime I had to purchase my own signs which cost $60. When I tried to talk to a supervisor I was told to leave a voice mail message and they would get back to me. No one ever called me back. I never received any yard signs.

Desired Settlement: I would like reimbursement for the signs that I had to buy. I would also like them to inform consumers on their website that signs are not available so consumers will know before they purchase a package that should include signs that they won't be receiving signs.

Business Response: Initial Business Response /* (1000, 5, 2015/09/24) */ I spoke with ************* and have refunded her $60 for the purchase of a yard sign on 9.24.15.

10/2/2015 Problems with Product/Service
9/29/2015 Delivery Issues
9/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a ForSaleByOwner internet (on-line) real estate listing package in the amount of $270.00 (two hundred seventy nine dollars) on August 25, 2015 via telephone contact with their customer service sales (XXX) XXX-XXXX. I was informed at that time the chosen package included my property be advertised on multiple web sites, e.g. *********************************** Home Finder.com and a few others, telephone customer service guidance, and Yard sign. Since the package purchase date of 8-25-2015, I have made approx. 5 to 8 telephone calls to ForSaleByOwner customer service reporting multiple listing errors for my property such as: 1) property location on every web site as being incorrect, no listing found on Yahoo Homes.com, and NO Yard Sign. The ForSaleByOwner web page has my account showing the yard sign as being shipped on 8-25/15. I was not informed at the time of listing package purchase , that they did not have the yard signs allowing me to make the purchase knowing they did not have the yard signs. Later after allowing sufficient time for yard sign to arrive, I called their Customer Service informing them of no receipt of yard sign and the errors found on all web sites. At that time , they admitted to me they have yard signs on back order ( with*******) and did not have the signs all spring and summer months. I see these as trade practices appearing as deception....they keeping assuring me they were making the multiple web site error corrections and that I would get a yard sign. It's now almost one month since purchase date, and no corrects made and not sign.I am requesting your help in getting ForSaleByOwner business to be held accountable for what they advertise with delivering a yard sign and insuring correct property information on all web sites they are partnered with.....in not in compliance within two (2) weeks , I want ForSaleByOwner to refund my purchase in the amount of $2790.00.....thanking you for help Product_Or_Service: property real estate listing on internet Order_Number: #XXXXXXXX Account_Number: #XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I am asking for BBB to investigate my complaint to get ForSaleByOwner to comply with their listing package terms within two weeks or give me a refund for my purchase in the amount of $279.00

Business Response: Initial Business Response /* (1000, 5, 2015/09/25) */ We spoke with the Seller and informed him of our expediting his yard sign delivery. It should arrive by next Wednesday. His GEO Code has been corrected on our site. We also relayed that he may post his property on Postlets.com to make certain it is on Yahoo homes. While we do syndicate the customer listings to other sites, we cannot guarantee that these sites will pick up the data. We informed him that his property is viewable on ****************************************** Links provided below. http://www.******************************************************************** ******************************************************************************************************* http://www.remax.com/realestatehomesforsale/XXXXX-state-hwy-f-farmington-mo-XXXXX-idXXXXXXXXX.html Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was contacted today 9/25/2015, by a ForSaleByOwner representative informing me that the yard sign was being expedited. Following this call, I reviewed by property listing on their web site not seeing a revised shipping date nor any tracking number as a record of shipment. I still suspect they do not have any signs to ship. The yard sign is part of the package that I purchased. I was told that ForSaleByOwner business has no control over the errors posted for my property by the the other web site that they are partnered with. Further, that I would have to communicate directly with those web sites.I am requesting BBB to assist with getting tracking information as a record of proof they have yard signs to ship. Final Business Response /* (4000, 9, 2015/09/28) */ We did in fact ship the yard sign. The tracking info is: *********XXXXXXXXX UPS site: Scheduled For Early Delivery On: Tuesday, 09/29/2015, By End of Day Originally Scheduled For Delivery On: Wednesday, 09/30/2015, By End of Day Final Consumer Response /* (2000, 11, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The yard did arrive on 9/29/2015

9/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Complaint I purchased the Deluxe Package from ForSaleByOwner.com to list my house on 8-20-15, listing #XXXXXXXX. This package includes yard signs, open house signs and a brochure holder. After several days I did not receive the sign package as expected. I contacted them to ask when the signs would be shipped. They could not give me a date stating that they had changed sign supplier and******* would now be the shipper. I learned from their customer service agent that there were issues with the signs and she could not provide any information. I contacted them again and was told I could not receive any refunds. I asked to speak to a supervisor and was told I could not speak to one. On X-XX-XX I contacted them again and was told I would receive an email giving me details regarding the delivery, but have not received any correspondence from them at all. With no information on shipping or even if I would receive the signs, I bought some locally at a cost of $70 +. The delay has created serious problems in getting my house to market. Had I known their service was poor and incomplete, I never would have chosen them to list my property. It has cost me a great deal of extra time and expense. Desired Settlement I would like them to reimburse me $70.00 to cover the cost of the signs I purchased locally.

Desired Settlement: Refund of $70.00 to cover the cost of signs I purchased locally and an extension of the listing for one month.

Business Response: Initial Business Response /* (1000, 5, 2015/09/25) */ Customer's request is reasonable and we've refunded his credit card $70 due to no yard sign. Also, extended the customer's package for one additional month. Initial Consumer Rebuttal /* (2000, 7, 2015/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has responded promptly with an acceptable solution and taken immediate action to compensate fairly.

9/24/2015 Problems with Product/Service
9/15/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We paid For Sale By Owner (FSBO) $649 to list our home on MLS and their website. The next day, after paying our $649 service fee, we get an e-mail saying the signs are back ordered 6-8 weeks. I called FSBO and asked them to please refund a part of my service fee as they were not providing what I paid for, They refused saying "surely you are not basing the sale of your home strictly on a yard sign, MLS is what matters". While shocked by that statement, I had to agree the guy was rude, but right. A week later, we are not on MLS and of course, no yard sign. I call again, this time, a very rude "customer service agent" named**** tells me I can cancel or accept the terms as is. I tell him to cancel and refund my money. **** explains that FSBO not only refuses to provide refunds but that I will have to call the listing agent and cancel the MLS listing. I paid FSBO $649, why do I have to call anyone, that is a simple service they should provide? They refused to refund so I had to call Visa and dispute the charge and take the matter up with BBB. This company should provide EVERYTHING they promise, or refund at least a portion of your service fee. In this case, I want my entire $649 back. I have canceled my listing and will never use this company again.

Desired Settlement: A refund of $649

Business Response: Initial Business Response /* (1000, 6, 2015/09/14) */ Customer did cancel with us but called on 8.27.15 to reinstate their account. We gladly reinstated and offered a 1 year extension. Plus we expedited shipping their yard sign to them, which was received on 9.11.15. For goodwill purposes, a refund of $49 (estimated pricing for yard sign), due to delay, was processed on 9.14.15. Customer is still currently active as a customer. Initial Consumer Rebuttal /* (3000, 8, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We only reinstated on 8/27/15 when FSBO agreed to expidite the yard sign. Four days later, no yard sign. Our home sold (using a realtor) on 9/7/15. We departed Texas on 9/10/15 and our Realtor returned the "expidited" sign without opening it. We still request a full refund of $649. Final Business Response /* (4000, 10, 2015/09/15) */ We stand by our previously submitted response.

9/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the Deluxe Package from ForSaleByOwner on 8-9-15. This package includes yard signs, open house signs and brochure holder. I contacted them a week later, to ask when signs would be shipped. They could not give me a date or explanation. After questioning them further, customer service agent stated there were issues with ****** and she could not track the shipment. The following week I contacted them and was told I would receive the signs by 9-9-15. I asked to speak to a supervisor and was told I would receive a call back. I did not receive a call. On 9-10-15 I contacted them and was told it would be 2-3 more weeks with no definite shipping date. I received a phone number to speak to a supervisor, left a voicemail on 9-10-15 and did not receive a call back.I also requested a refund or adjustment for what I paid and was told by customer service that they do not give refunds or adjustments. I feel they are aware of the issue, realize they cannot deliver the full product in the package but are letting people sign up and not alerting them to the delay in delivering signs.

Desired Settlement: I am using their service to sell my home. I put the house on the market on 8-9-15. With no yard signs,etc, I purchased my own yard sign open house sign and brochure holder. I would like them to reimburse me $50.00 for these signs.

Business Response: Initial Business Response /* (1000, 5, 2015/09/14) */ Refunded customer $50 on 9.14.15 due to acknowledgement of long wait for yard sign delivery. Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/11/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a pkg online that promised I would receive an MLS # to advertise my home on the real estate market. After I purchased it I received a number but later found out it was an ID # and not an MLS #. So my home was not listed as I expected and they wasted two weeks of my time. When I called customer service to inquire I first was disconnected. Then I was on hold for 15 minutes and then disconnected. Finally I got through to speak to a live person and asked for a refund they laughed at me and basically said I was stupid in not making sure I was getting what I paid for. I was treated so rudely that I said I would make sure everyone knew how bad their service was. Then I received an email stating they had cancelled my service without my permission. Even though my contract was for 30 days.

Desired Settlement: I'm seeking what I paid $99.

Business Response: Initial Business Response /* (1000, 5, 2015/09/09) */ Seller purchased a monthly $99.00 "Standard" package. This package does not include a MLS Listing. It includes Listing ads on ForSaleByOwner.com, ******,*****************************. Please see the link below, there is no MLS plan with this Listing. The Seller received the plan. https://www.forsalebyowner.com/sell-my-house/standard-listing-package/ Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I agree that I had a misunderstanding of what their contract would be giving me but my home was only listed on ******** and*******. I could not find it on ****** so how could anyone else. I no longer care about getting a refund but I would like a post put into the system that their customer service department puts you on hold for about 30 minutes and then disconnects you. After several attempts to contact them the only way I could speak to someone was to pretend I was a new customer. The man I spoke with was extremely rude and accusatory and when I said I would be searching for another company he hung up on me. Then they cancelled my account when I still had 10 days left for my listing to be active. People need to know how terrible their service is and their are better companies out their that will give you an MLS number for only $200 instead of $600. Please I just want the general public to know how bad they really are. Thank you, **************

9/11/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Bought a home selling package 7-16-2015 it took 2 weeks to post to sites and include FOR SALE, (for 2 weeks my address came up NOT FOR SALE) so I am finally on SALE as far as the internet goes but I still have no yard sign....every time I call I'm told it's on it's way...witch has been 3 times for my sign. they will offer no money back or refund. I found out a Yard sign will cost 125.00 to have my own printed.....customer service won't let me speak to any management to argue the fact I purchased the package a month ago expecting a YARD SIGN WITH the package I purchased, a month ago....

Desired Settlement: a yard sign....or 125.00 to purchase my own. & cash back for dealing with your smug customer services!!!

Business Response: Initial Business Response /* (1000, 6, 2015/08/31) */ Good Afternoon, I spoke with our warehouse team and we were able to expedite a sign to this customer. The sign was sent out today, 8/31 and should arrive to the customer in the next couple of days. Left the customer a couple of voicemails informing him of this update. Please let me know if you need anything else. Thank you.

9/8/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was recommended to use FSBO.com by a real estate flipper who received a good recommendation from them in another state. I have since told him of my experience and cannot recommend the company to him or anyone. Before I describe my complaint you will see mine is similar to others and the response from the company will be same. Any representative from the company responds in a manner that holds to the terms/conditions and is unwilling to take full accountability or expedite any part of their service. There is no culture to provide for a satisfied customer experience, but instead a minimalist attitude to just fulfill the purported advertised service. You will see a common theme that the company is unwilling to make things happen for the customer. The first issue started after purchasing the premium service ($519) to have my house listed on the MLS,******** ******, and the FSBO.com website, the next window on the website told me the yard sign was on back order for 4-6 weeks. That was a big part of why I purchased their service. After calling and asking 2-3 times no company representative had an answer to get the sign to me any quicker. The answer was there is nothing we can do. Again you will see similar complaints on here about that. I had to purchase my own sign at that point. The second issue is that the MLS listing service is sent a third party company to complete. I was connected with FlatFee.com who only charges $175 to list on the MLS. FlatFee.com ended up providing way better customer service, in fact a representative upgraded my number of photos automatically and told me to mail a check when their online payment system would not work. A sharp contrast to FSBO.com. The third issue was that FSBO.com claims to advertise your home on ********** ******. The information on my home was incomplete and after calling FSBO.com multiple times nothing was changed on ******. Their response is that it is********* issue. I understand that may be true, but I paid $500 when I could have managed it for free. I could not make changes myself, because they owned my listing. The same with ****** - incomplete information and FSBO.com cannot get the third party company to fix the issue. To get the ****** information correct I have to call the MLS listing company on my own. The fourth concern is that after calling FSBO.com multiple times I asked a representative (*********) what was the value of my $519 in paying for their service. He told me that my home was being advertised on their website which gets more internet traffic for home sales than any other site. I searched for any validity to that and could not find FSBO.com listed on any webiste/news articles that reports on real estate sites that receive the most traffic. With all these issues I asked for a refund and would receive a partial one, but it would have cost me more to pay again to get my home on the MLS. In summary, I paid $519 - to have my house listed on the FSBO.com website and was referred to a third party company (FlatFee.com) who only charges $175 for the same service. Where the company fell short - I had to purchase my own yard sign, I will have to manage ********** ****** on my own to get the information correct, and I could have saved much more money listing on the MLS by myself. There is no manager to speak to and any representative will answer the questions the same way when you have a dispute, as I was told by the company. Essentially FSBO.com has a company policy to stick their word - a yard sign, advertising on**************, etc. That means they will do that but not make sure the listing is correct or that you receive the sign in time to help you successfully list and sell your home. The company does not have a philosophy to care that their clients actually are successful and satisfied. The company will respond after this that they provided what they said they would - and they did exactly that and nothing more.

Desired Settlement: If FSBO.com could get me the yard sign and get my home correctly listed on ************* then I would be satisfied. If not then, at this point my home is on the MLS which FlatFee.com would have charged me $175 to do, I would like a refund of $519 - 175 = $344. Since I have only received a correct advertisement on FSBO.com, but the company's claim that they receive the 2nd highest traffic cannot be verified and the ************* listing is incomplete - I should not be charged for those services. In summary I am requesting a refund of $344 and my home still on the MLS.

Business Response: Initial Business Response /* (1000, 5, 2015/08/26) */ Spoke with customer and apologized for the inconvenience with the yard signs and ************** Sent a yard sign via over night delivery and will follow up with ****** to figure out the syndication issues. Please let me know if you need anything else. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, the sign was shipped but as 9/4/2015 I have not received it. I would have liked to have the professional sign because I have had calls and showings. Secondly, a company representative did call and say he would try to get the ***************** listings to be accurate. Those listings have not been changed and are not showing important information on the house. After the BBB complaint a representative called and seemed to be willing to troubleshoot my problems with the company's service. It would have been nice if I had that happen from the beginning and not have had to call multiple times with little to no help. Though as of this date I do not feel my $519 were well spent. It would have been cheaper to pay flatfee.com directly to list on the MLS and post on ***************** for free on my own. I would have saved $325 and been better able to manage the free listings. Final Business Response /* (4000, 9, 2015/09/08) */ This Seller's property is showing properly on **************, and MLS to public sites. (see links below). We acknowledge that he did not receive his yard sign in a timely manner. Issued a refund to the customer for $60, cost for the yard sign. ***************************************************************************************************************************************************************************************************************************************************************************************

9/7/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 6/16/15 we purchased the Enhanced Listing Package from this company for $519.20. We have had nothing but problems with their service since this date. We were promised a yard sign within 7-10 days. No sign arrived and no correspondence was received in over two weeks. I emailed support@forsalebyowner.com on 6/30/15 and received no response (their auto generated response stated I would be contacted within 48 hours). I also emailed them this same day because our house was no longer being shown on ******. No response was received to this email either. I called on 7/1/15 and was told that the signs were on backorder because they were "busy". I was also told that the ****** issue was due to a glitch in ******'s system and would be fixed within 48 hours. It was not. Our sign was received 3 weeks after listing our house with them without any explanation until I called them. I called the company on 7/6/15 re: ******, this time our house was showing up as "sold". I was informed this time by the associate that forsalebyowner had nothing to do with it and I needed to contact my broker. I contacted my broker the same day and was informed they couldn't fix the issue either. I called forsalebyowner back again on 7/15/15 regarding the SAME issue. This time the associate told me they would take care of it and contact ****** (which previous associates told me their company couldn't do). I called forsalebyowner again on 8/5/15 because once again, our ****** listing was pulling through inaccurate information - it had the wrong photos and the wrong contact number this time. I spoke to *************** who said he would contact ******. I asked him to cc me on the email so that I could see it was done. The issue was still not fixed so I called again on 8/20/15. This time I spoke with ************. The same conversation took place, where he said he would contact ******. I asked him also to cc me on the email. He cc'd me on the email, and the recipients were 1)himself 2)me and 3)the company's email archive. I emailed him and asked him to redo it, because I did not see ******'s customer service as a party to the email he sent, like I had when******* had cc'd me on the previous email. He emailed me back and said is was a nonpublic email and "no I will not redo it". His contact with me was the most unprofessional I have dealt with. The ****** listing is still not fixed. The customer service has been nothing short of horrendous and the service itself has fallen far short than what we were promised in purchasing this package. Our listing is consistently inaccurate. Our house showed up as "sold" on one of the most visited sites for almost a month, which is unacceptable. Our sign was three weeks late in being delivered. I have had to call this company 7 times, 5 of them regarding the same issue that still has not been resolved. The quality of service we paid for is NOT what we received. We have given the company ample opportunity, however given our experience thus far it is unfair for us to have to continue to try to work with them when we receive no resolution to our issues.

Desired Settlement: We are pursuing a full refund of $519.20, because the service we received was far below what we were promised (our listing consistently showed up inaccurate and as "sold" for over a month, the company failed to provide our sign in a timely manner, the clear deficiency in customer service in not working to resolve customer issues, as well as the amount of time I have had to spend contacting this company, all to no avail as not one representative helped me and the issues have still not been resolved). We request a full refund, and to remove our home from this company's listing service.

Business Response: Initial Business Response /* (1000, 5, 2015/08/25) */ Spoke with customer and apologized for any inconvenience that they experienced thus far. Explained that she has been on our site since 6/16 and on the MLS since 8/3. Per our terms and conditions we cannot offer any form of refund past 30 days of purchase and cannot offer any form of refund once the customer is listed on the MLS. However, to compensate for the inconveniences with the yard signs and************ I offered a partial refund of $100. Please let me know if you need anything else from me

9/3/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for the top level service on forsalebyowner.com and paid $650. I was told a heavy-duty yard sign kit would be shipped to me the next day including 1 yard sign, 1 directional sign, a brochure box, and 2 heavy duty steel sign stands. After 3 calls and 5 weeks of patiently waiting, I still have not received the items. When I call last time, customer service told me those were 'free items per the Terms and Conditions' and no refund or credit would be given. However, if i did not sign up for the service, those items would not be provided to me 'for free'...so they are not actually free after all. The customer service rep told me that she receives hundreds of calls regarding this same issue and its because the company contracted with a company not able to keep up with the demand on producing signs. They have now moved to using ******. When I asked to speak with a manager, none were available but I was told one will call me within 24 hours.

Desired Settlement: My preference would be a full refund of $649 however since I have enabled the MLS portion which the company subs out to a local realtor, I am willing to be reasonable.

Business Response: Initial Business Response /* (1000, 5, 2015/08/31) */ Good Afternoon, I spoke with this customer and apologized for the yard sign delay. Offered to overnight a yard sign to his home and compensate him $50 for the delays over the last month. The customer respectfully declined, saying this was not enough. The customer has been advertised on ForsalebyOwner, our syndicated sites, the MLS and Realtor.com for over 30 days, therefore, he is not eligible for any form of refund per our terms and conditions. Since the yard sign was not delivered as promised, I again offered to overnight a yard sign kit as well as a $50 credit. Please let me know if you need anything else. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The person I spoke with was very professional and offered me a $50 refund for the signs. Unfortunatley I felt that the $50 was not an adequate amount of a refund since i originally spent $649. I explained that I had lost faith in their ability to properly market my home and I preferred to part ways. I was reasonable and acknowledged that since they sub out their MLS listings to local realtors, that expense was already paid for. I asked for something more in line with a $250 refund however he said the best that he could do was $50 since I signed up 30 days ago. I thanked him but refused the offer based on principle. I have decided to cut my losses and move to another service.

9/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After numerous calls to forsalebyowner.com and many unfulfilled promises of the delivery of the signs, I have come to the conclusion that there will be no signs. Web site says they were shipped on 6-27-15 but the company has verified that this information is incorrect. Very poor customer service in fulfilling the order, and very poorly trained customer service representatives.

Desired Settlement: Since the summer selling season has come and gone, I am pulling our property off the market and expect a refund of the $349.00. Very poor experience and handling of the problem.

Business Response: Initial Business Response /* (1000, 6, 2015/08/26) */ Spoke with Customer and apologized for the yard sign delays and other inconveniences during the process. Explained that we could not offer a full refund for the delay in yard signs and because the customer was out of our 30 day refund policy in our Terms and Conditions Noticed that the customer never utilized the Realtor.com portion of the deluxe package that they purchased and let them know that they would have 12 months to complete this paperwork if they chose to continue with our service. The yard signs were finally delivered earlier last week. Offered a $50 refund for the yard sign delay. Please let me know if you need anything else. Thank you Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason we did not comply with the 30 day refund policy is because For Sale By Owner continually, on several phone calls, told us that the yard signs would be delivered in the next few days. After being told this untruth numerous times, we decided to pull our property off of For Sale By Owner, which was past the 30 day window, due to For Sale By Owner misrepresenting the truth about the delivery of the signs. The signs were delivered on August 20, 2015, after we had taken our property off For Sale By Owner. Per the For Sale By Owner website, our signs shipped on or about June 28, 2015, which was totally false and admittedly incorrect buy the numerous For Sale By Owner employees we talked to on the phone. A $50.00 partial refund does not satisfy the poor service, and poor communication we received from For Sale By Owner. Final Business Response /* (4000, 10, 2015/09/02) */ Good Morning, I completely understand the frustration with the service and the delays in the yard sign but we cannot offer a refund of more than $50.00. I explained that even though this customer decided to take their property off the market for the time being, they would still be able to utilize ForSalebyowner, our syndicated sites as well as Realtor.com within the next 12 months if this customer desires. I apologize for the service up until this point and would be happy to compensate the $50 for the yard sign delay. Thank you and please let me know if you need anything else.

8/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We used forsalebyowner.com to list our home in ******************************. After a period of time we contacted them in accordance with their procedure allowing them to refer a realtor; we signed a contract and eventually the home sold. Their procedure states that we should send them the HUD statement after closing and they would refund our payment in full. The address listed on their website to send the paperwork was an address in Florida which was returned as undeliverable. Contacted them by phone and was referred to the Refund Manager. Paperwork was then sent to******** and to this day we have not received a refund. Emails have been sent with no response. Quote from website: "If you list your home on ForSaleByOwner.com and later decide you would be better off with a full service listing you can use the new referral program to get matched up with a Realtor in your area and get a refund on the money you invested in selling it yourself." http://www.forsalebyowner.com/support/press-room/forsalebyowner-com-offers-money-back-guarantee/ We have been waiting since April and want our money back!

Desired Settlement: Refund ASAP

Business Response: Initial Business Response /* (1000, 6, 2015/08/20) */ Tried to call customer, however, phone number is no longer valid. We have emailed the customer via her gmail account, to try and reach her, to facilitate a refund. Her credit card information has expired. We need to receive updated card information to process the refund. We are patiently waiting for a response. Initial Consumer Rebuttal /* (2000, 8, 2015/08/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) On Aug.20 I sent email response with corrected phone. Finally connected with a rep on Aug.25 but they were unable to credit my Visa card. Promised to mail me a check instead, saying it could take 7-10 days. I would never recommend this business to anyone; they are very hard to reach if you need live assistance, and nearly unresponsive to email requests. I will reopen this case if a check does not arrive by Friday Sep.4.

8/31/2015 Billing/Collection Issues
8/25/2015 Billing/Collection Issues
8/24/2015 Problems with Product/Service
8/24/2015 Problems with Product/Service
8/14/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: * Purchased Deluxe Package for $489.00 on 06/28/2015 * Called same day 5 minutes after posting because images wouldn't rotate correctly and the image quality was very low. Customer support rep said the rotation will automatically resolve itself within 24-48 hours however the image quality would need to be checked out by their developers and they were not available on this day (Sunday). * Sent an email on 06/29/2015 at 6:43PM stating the image quality was still very grainy. No response from this email except the automated note that they received my email (Support Tracking Number XXXXXX). * On 06/30/2015 the listing was no longer appearing on ******. Sent another email to support at 12:46PM to see what was going on and no response, automated or from customer service so I called in at 6:27PM EST. They advised there was a problem with the linking and their developers were working on it and it should be fixed by the end of the day. * On 07/02/2015 the link to ****** was still not working so I tried to call again. Waited on hold for approx. 45 minutes and wasn't able to get ahold of a customer service rep. * On 07/03/2015 I tried to call numerous times: 8:44AM - 12 min, 34 sec 8:56AM - 9 min, 53 sec 9:07AM - 22 min, 38 sec 9:39AM - 20 min, 28 sec 9:59AM - 22 min, 49 sec 10:31AM - 45 min, 6 sec calling various departments, all while I was on the chat trying to get someone as well. At no point did their phone or chat say they were close as I found out later on Facebook where they posted holiday hours. Something had changed and the image quality was marginally better since I noticed the "ForSaleByOwner" watermark had been removed. * 07/04/2015 Since their Facebook page said they would be open this day from 9am to 4pm, I tried to call only to get an automated message that they were closed. This was also the case when trying to chat on the internet a message displayed saying they were closed. * 07/04/2015 I sent an email at 11:44AM requesting a full refund due to the lack to service and support for their product and we still never received the yard sign kit as promised. Additionally, they never syned the listing on******* as promised. Received an automated response email but no actual response from customer service (request tracking number XXXXXX) * 07/08/2015 - Called today, got someone in customer support who said that they would not be able to give me a full refund, only a partial for $199.00. I asked for a customer service manager, she said he wasn't available but gave me his name (******) and forwarded me to his voicemail. I received a phone call from ****** at 3:56PM and he indicated that he could only issue a partial refund per the company policy. I informed him that at no point were all the services functional as per what was paid for. He said he couldn't give a full refund because it wasn't requested within 24 hours. I told him that there was no way that all services would be up within 24 hours because it took up to 48 before it was sync'd on the other websites.

Desired Settlement: I'm requesting a full refund because at no point did I receive all of the services that I have paid for with the quality that was expected.

Business Response: Initial Business Response /* (1000, 6, 2015/07/23) */ Spoke with customer and addressed all the issues in question. Our development team upgraded our photo quality after seeing that some of the pictures on our site were coming up grainy. We also followed up with ****** to address his listing not showing on their site. Let the customer know that we have a 24 hour cancellation policy in our terms and conditions and any request after this time frame, up to 30 days will receive a partial refund for the services not used. Since this customer did not receive the Realtor.com portion of his package, I refunded $199 for services not used. Please let me know if you need anything else. Thank you. Initial Consumer Rebuttal /* (3000, 8, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) ForSaleByOwner is not providing quality service for what us supposed to be included. More than one linked service wasn't functional at any point and we never received the sign kit even though my account said it shipped and customer service said they were behind in processing orders. All in all, as I noted in my initial request this service is misleading and they set service expectations they can't uphold. If ForSaleByOwner does not refund the full amount paid for their "services" I will be filing against them in the court system. Final Consumer Response /* (3000, 17, 2015/08/03) */ There was no refund issued by the business on 7/23 for $199.00 Please advise. Final Business Response /* (4000, 19, 2015/08/03) */ The refund for $199 has gone through and will be back on the customer's credit card in the next 3-5 business days

8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed on for Sale by Owner and as soon as they took my credit card number I was not able to get any service or help with handling it on the computer. I was sent to many different people without any satisfaction. Purchase date 7/1/15-7/10/15, price $349. Problem first occurred 7/1/15. Amount in dispute-$349. ****** ******** salesman

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like a settlement of $349

Business Response: Initial Business Response /* (1000, 5, 2015/07/28) */ Spoke with customer. We refunded $199 of their purchase on 7/8/15 for the unused Realtor.com portion. Per our terms and conditions, that the customer agreed to upon signing up, ForSalebyOwner cannot offer a full refund after 24 hours of purchase. The customer was advertised on ForSalebyOwner.com and our partner sites, thus is not eligible for a full refund. Thank you, please let me know if you need anything else.

8/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On two sites on the internet for****************** ***************** forsalebyowner has listed my home on their sites. My home and property is not for sale and the information they have given is all WRONG. I have called XXX-XXX-XXXX twice and asked for my home and property address be removed and not featured on two sites. One site lists woodchuck properties, but woodchuck lane is a gated private drive. Both conversations with FSBO ***, I have been told they get their information from public county records. I was to the courthouse and the information FSBO says they got from the county they do not have, Tom at FSBO told me I needed to go and have my records corrected BUT my records at the county are correct. It appears FSBO has made up the information they have. Tom at FSBO told me I could not do anything to get the information off their siteS. I would like my information removed from ALL FSBO sites.

Desired Settlement: All information about my home and property deleted from any and all forsalebyowner information sites

Business Response: Initial Business Response /* (1000, 5, 2015/07/28) */ This property is listed on our site as a Property Profile provided by the department of public records. I will remove this property immediately. Thank you.

8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Here's part of an email I sent to FSBO customer support, detailing my complaints: I signed up for your service 6 months ago (Listing#XXXXXXXX): I paid you $184 for the "Until sold" package (1/16/15) $399 for the "Post in Your Local MLS" package (1/16/15) $74.95 for the "36 Photos on MLS or Realtor.com" package (1/30/15) $29.95 for the "Unlimited Photos Package" (2/2/15) When it came time for me to renew my MLS listing recently, I called customer service & spoke with a representative who told me: "If you renew your MLS listing for another 6 months right now, it will be cheaper than if you wait until after it expires because then it will cost more." (I learned later, this was not true.) Then I asked her why I never received the yard sign I paid for 6 months ago & she said: "We've had alot of trouble with the signs being backordered so because you've had to wait so long, we'll give you a $50 discount on your MLS renewal so it will only cost you $300 if you renew right now." I asked her if I could think about it & get back to her before my MLS listing expired on August 2. She said: "No, this offer is only good if you renew right now." I told her no thanks, I wanted to consider it. Today I learned: A) It's NOT TRUE that the price is higher to renew after the MLS expires. B) The normal price IS $300 & her "offer of a discount" was bogus. I learned this because I called up customer service & spoke to ***** who told me the normal price was $300. The reason I called was because I wanted to talk about renewing my MLS & asked about the lack of sign delivery & could I get a discount for renewal or a refund for the price of the sign? ***** said "no." I said: "Let me get this straight; I paid for a sign which I never received (& now no longer want) & you can't give me a refund for the sign cost ($109.95 as of today) and you cant give me a discount on an MLS renewal?" He said "That's correct." I asked to speak to a manager & he said the mngr. would just tell me the same thing & wasn't available anyway, but he'd leave a message for him to call me back. (No mngr ever called back). Then he asked if I wanted a free "featured home listing" & I said "NO". He apparently did it anyway, as I learned when I received an email telling me so after I hung up. Then, I learned from the MLS listing service (Housepad) - it only costs $95 for a listing! (I paid $399! because I was told by your representative it was my only option) + $65 to renew for another 6 months (you're asking for $300!) Then I regrettably said: "Wow, I cant believe FSBO wanted to charge me $300 for what only costs $65." The housepad representative said: "Because you originally signed up through FSBO, you have to renew through FSBO as well, they won't let us give you that price because they refer many customers to us & will stop if we allow you to renew without them." Then I called back & spoke to***** at FSBO who said he couldn't explain any of this as he was "new" & "****** the manager was still unavailable" but he would make sure ****** got my message and "would probably get back to me." I also told***** to remove my featured listing as I didn't ask for it & did not want it. Then I tried to "chat" live with someone from your site, mindful of the fact that part of my $700+ payment to you includes "Customer Support - 7 Days a Week via phone, email, chat." Take a look at the enclosed screenshots from my "customer support chat" session. Pay special attention to the "Estimated wait time for customer support specialist...of 32 HOURS"!! Bottom line: I no longer want the sign I paid for but never received. I do not want a "featured listing" on FSBO. I DO want an MLS renewal of 6 months, beginning August 2. I want it at the renewal rate of $65. I'd appreciate if you'd charge me zero, in light of the fact that I've already paid you for products & services which were never delivered, suffered through lies, incompetence & "bait & switch" tactics.

Desired Settlement: I'd like a refund of $413.95... ($304 for the MLS listing which I was charged $399 for & told it was my only option, when in fact I had many other options, which only cost $95. $109.95 for the sign I paid for but never received). OR: I'd like an MLS listing renewal, beginning as soon as (or before) my current listing expires on 8/2/15, & lasting for another 6 months, free of charge (or at the correct renewal price of $65 & if this option is chosen, I DO want a refund for the sign price of $109.95).

Business Response: Initial Business Response /* (1000, 5, 2015/07/29) */ Spoke with customer and resolved his concerns. Offered him a 50% discount on our MLS renewal package for an additional 6 months. This is resolved. Thank you.

8/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I listed my home with For Sale by Owner based on the assumption that I would receive the service and products advertised. Once I paid $279.00 for the listing, I proceeded to order the sign that is included in the package I purchased. After waiting several weeks, we still have not received a yard sign nor any indication of when that might happen. Customer service for this company is poor at best. How can you be in this line of business and NOT provide customers with the tools they advertise? Repeated calls to inquire about the shipment of this sign are to no avail. It is absurd that this company cannot provide the basic service they advertise. It is misleading and I feel I am lied to whenever I call to inquire about when I may receive what I paid for. VERY poor customer service and not being able to send a customer a sign is unacceptable.

Desired Settlement: Some compensation for the false and misleading advertising on this website. I also want other consumers to beware of the misleading advertisement before they pay for a service and product that is sub par.

Business Response: Initial Business Response /* (1000, 5, 2015/07/29) */ Spoke with customer and explained that all yard signs were on back-order and are in the process of being shipped out. Apologized for any inconvenience this has caused and am working with my warehouse manager to get this customers' sign expedited to her home. Thank you, please let me know if you need anything else. Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with a representative from the company I received my sign the following day. However, I think it is a negative reflection on this company that it took a complaint to the BBB for them to respond/react. I think this speaks to how they conduct business. Companies should be proactive versus defensive but that's just my opinion.

8/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a package on 6/24/15 to sell my house. I was promised I would receive real estates signs within 5-7 days and never have received them. I was promised I would be contacted by a Real Estate professional within 48 hours to help with listing on the MLS and never have been contacted. I have called and spoke with a person one time, with no return call or resolution. The other times I have called, no one picks up. I have emailed customer service with no responses. I paid by my credit card $519.20 and am requesting a full refund.

Desired Settlement: Refund of my money $519.20

Business Response: Initial Business Response /* (1000, 6, 2015/07/30) */ Spoke with customer and apologized for the delay in shipment and response from our call center. Reimbursed the customer $100 of the package price and provided my direct line and contact information for her to reach out with any questions or concerns. Initial Consumer Rebuttal /* (3000, 8, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still requesting a full refund for misrepresentation of their product, unclear verbage on their website, and poor customer service. I have not heard anything from this company after multiple calls and emails until the BBB was involved. Final Business Response /* (4000, 10, 2015/08/03) */ After speaking with this customer, I indicated that the customer never made their account "Active" on our website. Since this was never done, the yard signs and MLS Listing Provider could not be assigned. I informed the customer that ForSalebyOwner would be unable to offer a full refund or any monetary compensation since this purchase was out of the 30 day refund policy. I granted the customer a $100 refund for any inconvenience or confusion thus far and will work with this customer on any future needs. Thank you. Please let me know if you need anything else.

7/31/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased enhanced MLS package for $415.20 on 6/22/15 serviced promised: Listings on ************ ******************************************** Complete MLS listing and Heavy Duty **** yard sign. Each week, we have called to inform ****.com that we are not listed on any of the websites & we have not recieved the yard sign. Response is "we will look into and send you an email" - each week there are no responses, email or follow up. Our purchase was to include a listing on the MLS website. **** website states (Everything Deluxe offers, plus a listing on your local MLS, where more than 80% of homes are sold. Connect with more house hunters looking to buy now.). The broker who would be listing the information on the MLS is requring additional fees outside of the one time fee paid already paid to **** for this service. The For Sale By Owner website has failed to provide goods and services promised in the package purchased for 3 wks. We inquired on cancellation and there has been no response. Any assistance in this matter would be appreciated.

Desired Settlement: Full refund of $415.20/cancellation of service for not providing purchased goods and services.

Business Response: Initial Business Response /* (1000, 5, 2015/07/20) */ Spoke with customer and explained that the additional fees were based on Real Estate regulations in the state of Ohio. Refunded the**************** portion of the listing that the customer did not use. Customer will retain all other features of the package. Thank you

7/31/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have upgraded my package on 6-21-15 and the pkg included the yard sign which I still don't have almost after a month of the upgrade . I have reached out numerous times and even spoke to the manager . The manager assured me if I don't have the yard sign by Tuesday July 6th it will be overnighted . I have called on Wed, Thurs. and Friday the week of July 5th and I still don't have the sign.

Desired Settlement: I would love to have either a refund on the yard sign portion which I believe is around $109 OR get the yard sign overnighted and extend my Realator.com exposure for another 3months

Business Response: Initial Business Response /* (1000, 5, 2015/07/20) */ Spoke with my Warehouse manager and requested that we overnight this customer's signs. We are currently experiencing a back order of signs which will be resolved shortly. We are doing our best to get this customer her sign as quickly as possible and will overnight if we have a sign available. Thank you

7/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased an advertisement contract on 6/22/2015. I was told if I sent pictures of the home for sale****** would install them. They never were installed until I did it my self.I called 3 times the following weeks, but was told****** was busy but would call me back, she did not. I asked to speak to the complaint department and was told they did not have one. I asked to speak to a manager and was told he would have to call me back. I never got a call. I was told no refund policy was company policy.

Desired Settlement: better service, no 15 minute waits on the phone for service

Business Response: Initial Business Response /* (1000, 5, 2015/07/20) */ Spoke with customer and apologized for the delayed response. The listing is up and running correctly including the pictures. Granted the customer additional Featured Home Time ($100 value) on our site for the inconvenience.

7/29/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Signed up with forsalebyowner.com and paid $350 to list our home on the site as well as MLS and realtor.com. Yard sign is to be sent within 5-7 business days. after two weeks, I called to check on delivery of sign as no tracking number appeared on website. Spoke with representative that said there was a backorder in signs and I would receive my sign no later than that next Friday. I requested a refund and he stated that I would have to talk to supervisor. Two more weeks passed and we have no yard sign and I was unable to get in touch with supervisor as they would not return phone calls. Finally got in touch with the supervisor and he states that an email was sent this passed Friday informing buyers that signs were delayed. I informed him that I never received and email and its been a month since mine was ordered and I should have been informed prior to purchasing the package as I would have not chosen to spend $350. The supervisor informed me that there is nothing he can do and he will not refund my money. There is still no guarantee of when we will receive our yard sign, no tracking number and refusal of refund.

Desired Settlement: $350.00

Business Response: Initial Business Response /* (1000, 5, 2015/07/20) */ Spoke with customer and refunded $324 of their purchase back to their credit card. The customer did not utilize the MLS portion of their listing, therefore were eligible for a partial refund of their entire purchase. Furthermore, let them know that we are still working to get them their yard signs as quickly as possible. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) ForSaleByOwner.com fulfilled their obligation to the consumer to refund our purchase after unsatisfied service. Thanks.

7/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On July 05, 2015 I signed up for the company's MLS Enhanced offering, the cost $649. Then I opted for the Spotlight option at another $60 for a total of $709. With this offering I was promised advertisement on several popular real estate sites, including; **************************. After nearly 10 days my home is still not listed on****** or ******* I've had to make several attempts at correcting this problem via communication with the listing firm that forsalebyowner.com partnered with, which is unacceptable as it is forsalebyowner.com that makes the promise of advertising so it should be up to them to work and address the issues, they should be my only point of engagement. I have also contacted forsalebyowner.com on a nearly daily basis, since July 5, in addition to submitting two tickets and numerous failed Live Chat sessions. Today, July 14, was the final straw when I contacted forsalebyowner.com and outlined all my issues: 1. Nearly 10 days and still no yard sign or flyer box, as promised on their site. 2. Never a successful chat session, multiple attempts avg. 2+ hour wait times during which time the session would terminate. 3. 2 Tickets filed and never responded to. 4. No advertisement on *******or****** as promised on their site. 5. Once MLS was arranged via partnership with clickitreality (via forsalebyowner.com, NOT me) I was charged an additional $195 for additional pictures, $39 for showing scheduling service, and $49 for clickitreality to schedule my Open House. None of these fees were disclosed in a clear manner on forsalebyowner.com, so now I am over $1000 invested across two companies. Once I completed my points above, the representative on the phone could only apologize. He offered no plan of action to resolve the issues and when asked about speaking with a supervisor he informed me that no supervisors were working today or for the remainder of the week. I explained that this simply was not possible, but he assured me this was the case and again apologized and tried, horribly, to be empathetic. Upon suggesting that I be compensated for signs that I will have to buy myself and / or refund for some amount of my investment to account for the lack of delivery on their part, I was told that he could not take any such action and that it was up to the supervisor (again, no supervisor is working today or the rest of the week). So I am out $1000, will probably have to buy my own signs, and at this point I can actually find nothing that forsalebyowner.com has done for me in any way shape or form. I have done all the engagement with clickitreality.com, not them. I have been trying to determine why *******and****** are not showing my listing, not them. As far as I can tell, forsalebyowner.com has provided me with absolutely zero value. Also note, that forsalebyowner.com will attempt to sale you forms and other such material that you may need in the event you get an offer or disclosure forms (try owners.com, they do not do this). If you opt for the MLS Enhanced version, the listing agent that forsalebyowner.com partners with will likely provide these forms to you at no price. Further more, I have taken issue with the fact that forsalebyowner.com tells you, your home is for sale by owner; however, the listing agent that they partnered with has informed me that in fact I do have a listing broker and that I am no longer for sale by owner. Disconnect, failure to provide service, customer support (lack there of), failure to deliver any value, and failure to be responsive and provide a supervisor to discuss issues. For all these reasons I must admit that I am shocked this company is BBB accredited and would like nothing more than to get out from under them at this point.

Desired Settlement: I would like a partial or full refund based on the failure of the company to deliver promised services and failure to deliver any value, that they advertise.

Business Response: Initial Business Response /* (1000, 6, 2015/07/29) */ Spoke with customer and apologized for the inconveniences over the first couple of weeks of his listing. We were able to expedite a yard sign shipment to his home and resolve the issues with his listing not syndicating out to ****** and ******* The customer's home is currently under contract and expects to close in the coming weeks. Let him know that if anything falls through with the closing, ForSalebyOwner would honor some additional bonus features to his listing to enhance the traffic. Please let me know if you need anything else. Thank you! Initial Consumer Rebuttal /* (2000, 8, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I joined up for services on June 24, 2015 to list home on forsalebyowner.com. I purchased the premium package to include getting a MLS number for listing. As of today (July 22,2015) I have not gotten any of the services I paid for. 1. No signs were sent. 2. No MLS listing was ever completed. ( it took until July 2 to get them to even send me the required forms to do MLS listing. Forms were completed and sent back immediately. I called on July 6 to confirm that firms were received and was told yes) 3. My house would not show up under the search of Godfrey Illinois, it would only come up under zipcode. Kept being told that this was a technical issue and that someone would need to call me back. No one ever called to resolve this issue. 4. As part of contract my listing was to appear on Zilliow, Trulia, ect. Though the pics I submitted with listing showed up on these sites, the heading stated "Off Market". I could not contact these sites directly and no one at forsalebyownercould answer or even cared about the issue.

Desired Settlement: After speaking to Harold Gerber at forsalebyowner, I received call from "Dereck" who was the supposed listing agent for my house. He admitted that my forms were received but no one acted on them. He stayed that he was refunding the $249 that was associated with the MLS listing. He stated that I had to go through "Andrew" to get additional balance of refund ($166.20). I have never received a call from Andrew, and after numerous calls have not been able to speak to him when I call in. Excuses ranging from "he is in staff training", he is out of office", "he doesn't work same hours as us" and believe it or not one rep told me he was in, but that he was in the bathroom and had been in there awhile" Bottom line, Andrew has avoided me for close to a month now. I'm told that he is the "final andwe"

Business Response: Initial Business Response /* (1000, 5, 2015/07/22) */ Spoke with customer and came to a resolution. I will be refunding the remaining portion of the listing price (166.20) and will remove the listing from our site. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has taken a month to get a call back from these people. Saying that you are going to refund money and actually doing it are two different things. Until my credit card is refunded in full, this case should remain open. They charged my card within 1 hour, now he tells me it could take 2 weeks to refund my card? Something is seriously wrong with that, especially since my ad was removed within a hour of my phone conversation with him. They seem to be able to do everything for themselves very quickly, but returning calls and refunds take forever. Even after removing my ad, they send me an email apologizing for the delay in shipping my signs and wanted to let me know that they should be shipped in about 2 weeks. That will be 6 weeks after I signed up for the service. The company is operated very carelessly. Final Consumer Response /* (4200, 11, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Though I was contacted by the credit card company that both amounts have now been refunded by forsalebyowner, I am disappointed in the response from their office that my "entire investment" has been refunded. If this is in fact the case, how was I refunded for the 37 phone calls placed to their office where I was on hold for over 20 minutes during 19 of those calls? I find it odd that I waited over 2 weeks for a response to resolve the issue, yet they seem to respond to BBB immediately. The monetary refund was only part of my issue with this company. The constant rudeness of the staff, the horrible communications and the lack of providing services that were contracted for and the time wasted are the biggest parts of this complaint. Even after getting the BBB involved, I am still getting emails from this company letting me know that my signs will be shipped within 2 weeks, that would put us 6 weeks after the original promised date. The company is mismanaged and obviously the inner office communication is as bad as it is with customers. The public deserves to know this experience in detail as opposed to the company deciding that the case should just be marked as "resolved". We are currently talking to a news group to bring our experience out for other unsuspecting sellers to hear before going through this hell themselves. Final Business Response /* (4000, 9, 2015/07/27) */ This customer was refunded the additional balance of $166.20 on 7/22. We never stated that it takes 2 weeks to return to the customer's bank account, it typically takes around 5 business days. This case should be resolved as the customer's entire investment to ForSalebyOwner has been returned. Thank you, please let me know if you need anything else.

7/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased FSBO's best and most expensive home selling package on June 28, 2015. It totaled $519.20. This was to include a listing on the MLS, a yard sign for local advertisement, and listings on many popular real-estate websites. Days after listing, my home was not showing up on any of the advertised sites. After contacting FSBO.com multiple times, their response was for me to list the house online by myself, coordinate with those websites' customer service departments, and to pick up a yard sign at Home Depot because they were "only a few bucks." The MLS agent they connected me with across the country demanded a percentage of the home sale (est. $1,250) to use their services, even though it was implied multiple times that MLS listings were included with this FSBO.com package. After calling 4+ times and finally reaching the customer support manager, I was told that my yard sign would be delivered in a few weeks, that any dealings with the MLS agent are outside of their responsibility, and that I was being impatient with my listing and that it would have showed up in a few more days. It had already been 72+ hours and ended up taking much longer.

Desired Settlement: After multiple negative customer service experiences, no benefit from using their service, and missing components of the service as advertised, I would like to see a complete refund.

Business Response: Initial Business Response /* (1000, 5, 2015/07/23) */ Spoke with customer earlier this morning and apologized for any delays or inefficiencies with his selling process. This customer was listed on the Local MLS and Realtor.com through our listing provider on 7/8. Per our terms and conditions, ForSalebyOwner cannot offer a refund once the property is listed through one of our listing agents. Explained that our syndicated/partner sites take up to 72 hours to collect the information from ForSalebyOwner, so there is a lag in when the other sites are active. In terms of the yard signs, explained that we were getting caught up with the back-order and would begin shipping signs out this week and next week. The customer was listed on our site, our partner sites, the MLS and Realtor.com and because of this we cannot offer a refund. Please let me know if you need anything else. Thanks so much. Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) My property was listed by FSBO on July 8, which is 10 full days from the time of first contact with the service. In terms of being listed on partner sites, I had to contact those companies directly, receive clarification as to why I was not listed, found out it was the fault of FSBO, and ended up doing this myself. I also had to upload all pictures and fill all descriptions, which is a process that took hours of my time. As of right now, we are 26 days post payment, and I have not received a yard sign. In short, I do not believe I have received a single benefit from this service, and have spent much time trying to coordinate with and contact your representatives for something that should have been taken care of as part of a professional service. Being listed on "partner sites", which do not affiliate themselves with FSBO.com, by my own doing, is not grounds to deny a refund. Final Business Response /* (4000, 9, 2015/07/27) */ ForSalebyOwner successfully listed this customer's property on our partner sites including the Local MLS and Realtor.com. Our customer support representatives provide 7 day a week support and are available to assist with any aspect of the process. However, our representatives are not obligated to build our customer's Ads since ForSalebyOwner is a self-service website. Our yard sign orders have recently gone over to Amazon.com and are being fulfilled. We apologize for this delay but we cannot offer any form of refund for delayed yard sign orders. Lastly, this customer has been listed on the Local MLS and Realtor.com through one of our 3rd party affiliates and because of this, we cannot offer a refund since this service has been provided. Thank you, please let me know if you need anything else.

7/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On June 30, 2015 I contracted with the service to list my real estate for sale. For Sale signs were shown as shipped on July 1, 2015 but without any ability to track the shipment. The ForSaleByOwner website indicates 5 - 8 days for receipt of supporting materials. I called customer service on the 8th day and was told that signs are shipped in 7 - 10 days. My plans to have my home advertised locally and to set up an Open House were dropped at this time. In the meantime, I spent $86 to print my flyers and placed an ad for the sale of my house in two papers locally counting on the signs as place to distribute them. So, .I waited until July 10th and called Customer Service again to find out where my signs were. I was told their supplier was delaying shipments and it would be as much as another 2 weeks before I received my signs. I asked for an alternative solution and they offered none. I asked to be connected to a supervisor as one who might have more authority to do something. I was given a phone number, XXX-XXX-XXXX, and the name ******. I made 3 calls and left 3 messages but received no response until Monday, July 13th. I laid out my complaint to ******. He offered no solution or other compensation (full refund) for the delayed sign shipment. He only suggested that a refund was not possible since my listing appeared on realtor.com. I commented that there were zero results (Alerts) of any interest or inquiry shown in this 12 day period that my house was listed as a "featured" home. I have taken the initiative and obtained a FOR SALE sign and placed it in my front yard with a means to distribute the flyers I had printed. With my materials and the new sign I can hold an open house advertised locally and at least get some action. I will await the results of ForSaleByOwner. If a refund is not given, I will file a dispute with Visa.

Desired Settlement: Refund the full amount of $349 and remove my home listing from your website and all affiliate websites.

Business Response: Initial Business Response /* (1000, 5, 2015/07/20) */ Spoke with customer and explained that we could not offer a full refund per our terms and conditions of service. The customer was listed on Realtor.com as well as our other partner sites. We are doing our best to get the signs out as quickly as possible and I have already requested expedited shipping to this customer through our warehouse manager. I will send a tracking number as soon as we receive that from our vendor. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response overlooks the obvious. We entered into a legally binding contract that requires both parties to meet their obligations. Clearly, they have not meet ALL of their advertised conditions. The signs have not yet arrived. In fact a new message arrived just yesterday. *It reads as copied* ForSaleByOwner - Tribune Publishing Company Twitter Facebook Google+ You Tube Pinterest RSS Last Chance to Save! MORE EXPOSURE. MORE SAVINGS. We are very sorry that your yard sign has not yet been delivered to you. Due to unforeseen circumstances, we are currently experiencing a back order on yard signs. We are actively working to have all signs shipped to customers the moment they become available. We expect your sign to ship from our new fulfillment partner Amazon.com in the next 2 to 3 weeks. We apologize for the inconvenience. If you have any questions please contact our Customer Support team at XXX-XXX-XXXX. *End of message* Although ForSaleByOwner.com did post my home on the sites indicated, it was essential that I have yard signs within the stated time (5 to 8 days) stated on the website when I signed up for the service. The beginning of July in our small town and surrounding area has a number of house hunters during this peak sales time. We may have missed the best opportunity to find a buyer because of this. Some of the realtors will ask to show a house even though it is not listed in the MLS. We did have a showing solicited by a local realtor (he saw our "homemade" sign) and brought us an offer. I have since listed with this realtor and withdrawn my listing with ForSaleByOwner, *********, and ******* The Customer Service representative seems altogether unconcerned that they have failed to meet their end of the contract. Again, I submit that this company has not met their obligation to me, a customer, by failing to insure that the yard signs are shipped and delivered in a timely manner. I still want my full listing fee, $349, refunded. My next step will be to file a dispute with Visa. Final Business Response /* (4000, 9, 2015/07/27) */ ForSalebyOwner takes full responsibility for the delay in our yard signs and have taken steps to ensure that the deliveries are going out as soon as possible and that this never happens again. In our terms and conditions, which the customer agreed to upon signing up, it states that "There are no refunds for Yard Signs or other products that are sent in connection with a service plan." Furthermore, this customer's property was advertised on all other partner sites including Realtor.com and because of this, we cannot issue this customer a refund. Please let me know if you need anything else. Thank you.

7/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After six (6) months of requesting assistance by email form on the FSBO.com website,our prepaid listing #******** is still off line. My paid ad does not show up when searching International FSBO (Mexico) ads. I am able to log in to my user area and update the ad, but when I click "view listing", or do a direct search for my ad's listing number, I receive a 404 error message of "page not available". I am unable to find my ad listing anywhere on the FSBO site. My Current Package: Client: Barry L********** Listing: ******** Status: Active Payment: $184.00 Package agreement: Until-Sold Purchased - 9/2/2014

Desired Settlement: Follow the contractual agreement; place the ad online in its appropriate space and keep it there until I notify the company the property has been sold. And fire all of your current customer service employees and hire responsible people to replace them.

Business Response: Initial Business Response /* (1000, 9, 2015/07/06) */ Working with our development team to get this listing fixed. Will follow up with customer regarding the status of this ticket and an estimate on when his listing will be searchable.

7/20/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased a listing on Jun 11. Immediately after completing purchase there was a link to order the yard sale sign. I click it and got an error that it was not available with the package ordered. I then was prompted to download the seller workbook. Clicking this, it said I did not have access to it. I called support. He said, "on my end it shows it was ordered." I explained that is not was I was seeing, but if he saw all was ok, then fine. For the workbook, he said he would email it to me. Fine. No apologies for things not working, or he would pass it on to have someone look into the issues. This was a bit of a "red flag" for me. It appeared these were issues he dealt with regularly and since he "fixed the problem for me" all was ok. It is now 13 days later an NO yard sign yet. There is no tracking number showing in my dashboard, but it says it was shipped on the 11th. I followed up on this on the 22nd, but have not heard back from anyone yet. On Jun 14th I sent support an email. I have never received a response in regards to these issues: I spent HOURS trying to create a listing and upload photos. It says upload 6 at a time. So I uploaded 6. Upon submit, I get no error message, but I see the option to upload 100 more. I finally realize that NONE of my photos have uploaded. https://www.dropbox.com/s/70h3ngke9159r8m/upload-error.pdf?dl=0 So I start over uploading ONE at time. After an hour or so, I get 30 images uploaded. I rearrange them all in the proper order and then start adding captions and headings with them. After getting the listing completed, I publish it and go to check the live listing. Well, all of the images are OUT of ORDER, but the captions match with the original order. Some images are duplicated. A complete mess. So I had to go back in, delete out the duplicates. Find images missing and reupload. Then I had to clean out all 30 of the captions and descriptions because almost NONE of the matched the photos that I put them with. The listing is published with my home phone number. So now I go in to set up their voice mail service. It shows that the voicemail is the currently selected number for buyers to see. The only problem is my personal number is STILL showing on the listing. Trying to print the flyer from my dashboard goes to a 404 error page. This issue has been resolved, BUT when I try to print the flyer, it cuts of the text and then prints 5 more blank pages. I emailed support on the 22nd about this but have not heard back. I called support on Jun 17th after not getting any response from my emails. I explained all of the issued and told her I wanted a full refund and listing removed. She said she would speak to her manager and he would call back within an hour. By 4 pm I still had not heard back so I called and spoke to him. He refused to give me a full refund because he said the listing was live. I told him that the application was full of bugs, and many things still did not work. My issues were not addressed. He had full confidence in his programmers and everything works. He refunded the MLS because I had not activated it yet. I am still seeing the same issues, no one has addressed them. I have not gotten a single contact from anyone in regards to the property, this service has no value for me.

Desired Settlement: I simply want a refund for a product that does not work.

Business Response: Initial Business Response /* (1000, 5, 2015/06/30) */ Spoke with customer and apologized for the inconveniences that she experienced in getting her listing set up. Refunded the MLS portion of the listing that was not utilized and offered to assist with getting the rest of her listing up and running. Informed my development team and manager of the issues and they have since been resolved. Please let me know if you need anything else. Thank you. Initial Consumer Rebuttal /* (3000, 7, 2015/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issues were not resolved and no one ever followed up with me to tell me they were resolved. I emailed support documenting my issues with detailed explanations and screen grabs of all of the errors. No one ever responded to a single email I sent to follow up with the status of the problems. I had errors with the setup of the yard sign. I called support, he said from his side he saw it was ordered and being shipped. Logging into the console, it says it should arrive in 5-7 days. It says it shipped on Jun 11. No tracking number was ever input. On Jun 22 I emailed support because I had still not received the yard sign that was supposedly shipped on June 11. I never got a response from support. One of the big issues I had spoken to the manager about was the problems with uploading photos and adding captions. After you submit captions with photos, they get applied to the wrong images. This issue was never fixed. I hesitantly added more photos and captions on June 22 (almost a week after I spoke to the manager and he said it works) and had the same problems. I had to go back and delete all the captions. I emailed support about this on June 22. I never heard back from anyone. Since the first day of the listing, I have had the voicemail number set to be the primary contact number. My number has always displayed on the listing. I mentioned this to support. It was never addressed. On June 22, I tried to print a flyer. One the first page the text got cut off of part of the page and then 5 more blank pages printed. Trying to shrink it down enough that the text would not get cut off and it was illegible. After the MLS listing was canceled, I continued to get multiple emails a day reminding me to set up my MLS listing. I sent an email requesting my account be deleted, but received no response and continued to get several emails a day. I followed up again later to try to contact support. Submitting the form though, there was an error and the message would not send. As you can see, there are numerous outstanding issues with this service, and their lack of handling customer service issues. I purchased a service, and they simply did not deliver. Final Business Response /* (4000, 9, 2015/07/20) */ Sent this customer's listing over to our development team to look into the issues. We have found a fix for the photos displaying out of order. We currently transitioned our vendor that was providing yard signs and expect yard signs to be going out to our customers within the next week. I refunded the MLS portion of this customer's listing that they did not use but per our terms and conditions that is the only amount I can refund since the other sites that we offer were active. Thank you.

7/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 6/6/15 we bought the MLS pkg listing with the company. We paid $649 and we were informed by a sales rep (Kevin) that since we purchased the same pkg in 2013, this was an update and should be $300. He said he would talk with his supervisor on 6/19/15 and try to get us a refund. He did not return our call and we called 5 times. He left his phone number on our answering machine on 6/24/15 after I threatened to turn in a complaint to BBB. I tried calling him twice and left messages, and he did not return my call. From 6/6/15 to 6/21/15 our listing was blank (a box with an arrow, no photo) on their site. It was supposed to have a description and 15 photos, plus be a featured house for 30 days. We lost 15 days and we called to get it fixed. Kevin stated that the old listing in 2013 was messing up the new listing with some old information. We cannot get it straight with them because there is no cooperation on this matter. The new MLS listing is still pulling old and incorrect information from 2013 and no one would help us get this straight. I am a retired Lieutanant ******* from the US Army and I am having a hard time selling my house since 2013. This is not the kind of service I had hoped to receive as a vet.

Desired Settlement: Get our listing put up correctly with old information deleted. Give us extra 15 days listing as a featured house. If we were overcharged as a repeat customer as Kevin stated, we would like a partial refund.

Business Response: Initial Business Response /* (1000, 5, 2015/06/26) */ Spoke with customer regarding their listing. We upgraded and renewed their listing to Featured Home Status for 30 additional days for the time lost. Our development team is also looking into the duplicate accounts created and will have a solution for this issue. Please let me know if you need anything else. Thank you.

7/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I spoke with forsalebyowner.com and they said that for the one time fee of $649 my property would be listed on the MLS. There were also other features with this premium package, including having our property on their website and having a sign for the yard. I signed up and submitted my information. Immediately I noticed that the online listing for their website contained inaccurate information about the area for our home. I contacted them and received no reply. Then I started received a phonecall and email from the broker who would be listing the information on the MLS. This broker said that we would have a fee of $500. I asked if this was in addition to the one time fee of $649. They said yes. Knowing forsalebyowner told me it was a one time fee which included the MLS listing, I asked if their fee was optional and the broker said that we would have to pay $500 more. I immediately contacted forsalebyowner.com by email and phone to cancel our service due to the additional backend fee of $500. I received no response. Days later I received their yard sign through UPS and refused the shipment. Though I cancelled the service on May 22, I have not received any communication from forsalebyowner.com. They ignored my emails and phone calls. They have not refunded my money. They have left my home on their website too.

Desired Settlement: I have disputed their charge of $649 on my credit card. When I receive a refund from them, I will let my credit card company know. Since the initial phone call to ask about their services and the initial email to welcome me, my customer service representative has not made contact with me. When I called about my refund and talked to another person, he said they would take care of it, but they have not done this either.

Business Response: Initial Business Response /* (1000, 9, 2015/07/06) */ This customer was refunded their full amount of $649 on June 9th, 2015. Please let me know if you need anything else. Thank you! Initial Consumer Rebuttal /* (2000, 11, 2015/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I really appreciated the quick response of the corporate office. I received a helpful phone call on the same day. She was extremely helpful in resolving the matter. THANKS!

6/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Sun Sentinel has, for the past three months, been dropping newspapers on my driveway, and our next door neighbor's. It would be perfect if we were customers, but we are not.We have called three times now, and they have told us that they will clear this up immediately, but they keep piling up every morning. Piling up papers in front of someone's home, is a sure sign that no one is home. Why should we be forced to pick up and throw away their papers every day.I do not subscribe to the Sun Sentinel, nor will I ever.Their customer relations are terrible. How can they promise to take care of something, and never do what they say.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Simply, want them to stop leaving their papers in front of our house.

Business Response: Initial Business Response /* (1000, 10, 2015/06/09) */ ForSalebyOwner is an entirely separate entity than The Sun Sentinel and has no affiliation with the newspaper. This complaint should be directed towards the Sun Sentinel, not ForSalebyOwner.com. Thank you very much, I hope this helps. Initial Consumer Rebuttal /* (3000, 12, 2015/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) If this is not the Correct party, then who is? Why was it directed to them, and not the Sun Sentinel? Sun Sentinel has to take ownership of this. Final Business Response /* (4000, 14, 2015/06/15) */ Hello, This complaint has come to ForSalebyOwner.com, a company that does not handle any part of the Sun Sentinel and their newspaper distribution. ForSalebyOwner is an online real estate company, offering marketing and advertising for homeowners and does not offer any form of print publication. ForSalebyOwner is owned by the Tribune Publishing company but is not the correct party regarding this complaint. The Sun Sentinel will need to be contacted regarding this dispute. Thank you

6/26/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Have had no call backs or response to numerous emails I want it fixed or refund

Desired Settlement: Fix problem or refund $294.00

Business Response: Initial Business Response /* (1000, 5, 2015/06/04) */ Spoke with Customer regarding issue. We created a critical ticket with our development team and are working towards a fix. Told customer that I would follow up at the end of week with any updates to a fix. Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not fixed the listing or contacted me as promised. Listing does not show on listings when search of zip XXXXX. Final Business Response /* (4000, 9, 2015/06/12) */ Spoke with customer and resolved the Listing. The listing now appears in the zipcode XXXXX. Let customer know that we would keep a close eye on this particular listing to ensure that this does not happen again. Thank you.

6/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Forsalebyowner.com states that all of their listing packages include "Standard Listing - On ******* ****** ****** ******* ********** & More". I bought their Standard package for $99 expecting what is sated on their advertising and detail of the package. I called their support line and I was told that I needed to pay an additional $549 for the listings on the sites they stated were included in the listing.

Desired Settlement: I would like for For Sale By Owner to honor their package details and advertising and list my house on the stated sites. The listing should be included in on ******* Yahoo! ****** ******* & ***********

Business Response: Initial Business Response /* (1000, 5, 2015/06/08) */ Spoke with customer and resolved his concerns. Refunded the $99 purchase for the Standard Package.

6/22/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We listed our home with forsalebyowner.com on 5/17. We were advised that it should be listed on all applicable websites (listed in the package) by no later than Wednesday, 5/20. Sill today,6/2/15, our listing is not on ****** or *********** I've been in contact with a customer advocate, *****, who has been very kind and helpful, but unsuccessful at resolving the issue. I tried to touch base with a customer service rep, named Tom, on 5/29, who acted as though I was inconveniencing or bothering him. I called backed and left my number with a CA named Derrick, requesting a call from a supervisor or manager. I was told the supervisor was "away from his desk" and would return my call. This was on Tuesday, 5/26/15. I never received a call back. We are very displeased with the service was are receiving. We expected to receive what we paid for in our package, and that has not happened yet. I've also noticed that on ******* there is only 1 photo (out of 20), and only 1 sentence of our 'description' noted. I don't recall seeing that caveat on the "Package Details." I sent all of this information in an email to *******@forsalebyowner.com on 5/29/15 and was provided support #XXXXXX with the understanding the most inquiries are responded to within 24 hrs. On 6/2/15, I've still received no response, and my listings still are not posted. Forsalebyowner.com has literally taken our money and then washed their hands of any responsibility they owe to us as customers. They are not fulfilling the services that were guaranteed through our purchase and are virtually ignoring our attempts to contact them for resolution. We requested an immediate response from a supervisor or manager, as well as a credit for the lack of services we purchased. Again, we've received no response.

Desired Settlement: We are seeking a resolution of the issues, and a credit for the days that our listings have not appeared on the websites guaranteed in our package.

Business Response: Initial Business Response /* (1000, 5, 2015/06/09) */ Spoke with customers regarding their experience and account with ForSalebyOwner. We reached a resolution and I assured them that the services that we're not previously provided will be fixed. ForSalebyOwner credited the customer a partial refund to compensate for the services not provided.

6/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We signed up last year for their service on 8/21/14 for $549 & on 10/10/14 to upgrade with MLS for $349. Today, they list $419 for their whole package. We've contacted them daily for 2 weeks & no one will answer our question as to WHY the huge difference in price. Our listing # is XXXXXXXX. Our listing is on hold for now & we were looking at how to re-activate it when we discovered the pricing difference. We have no desire to continue with this company but would like the common courtesy of an explanation for last years HIGH price we were stuck with paying. We, of course, have VISA receipts to back this claim.

Desired Settlement: We would like a refund of the difference in price of $481.

Business Response: Initial Business Response /* (1000, 5, 2015/06/19) */ Spoke with customers and explained that our prices on certain packages can change on our site to correspond with specific business needs or strategy for our company. They are still receiving all features and benefits from the original package that they purchased, nothing was taken away or reduced. Please let me know if you need anything else. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2015/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) We're not satisfied with their reason for the high price but it appears that it will be our loss. We still think they have poor customer service because they didn't really answer our emails, they answered YOUR email. If it hadn't been for you at BBB we would still be waiting for an answer so we sincerely thank you for your help. Of course, we will NOT be using their service any more & would never recommend it to anyone because of their treatment, or lack of it. Thank you again.

6/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I advertised my home on the MLS with FSBO and never got the advertisement that was in the contract. On April 7th I paid $649.00 to have FSBO list my house on *** ** ****** ****** in ******** *** I signed a contract on April 9th and the contracted stated that it would be on the LOCAL MLS, which is *********** County. On April 10th I called and inquired why my copy stated that it was listed in *********** area instead. I was assured that it was all the same area. I was also assured that it was the same MLS that ******* (the town in which my home is located) used. After 2 weeks and not one call on my home, I called FSBO again and was assured once again that it was on the proper MLS. On May 15th I called a realtor in ******* and asked them to pull up my listing for me. I was then told that it was indeed NOT on the local MLS. I again called FSBO and demanded that it be put on the proper MLS or give me a refund. I was told by ***** ******** that they could not refund my money because they put it on the MLS even though it was not the proper location!! He also stated that it was MY FAULT that I did not call in within 72 hr of signing the agreement. I told him that I called within 24 hrs of signing the agreement. ***** then stated that he meant that I had 72 hrs to cancel the agreement to get a refund. I stated that FSBO didn't do their job properly according to the contract. He stated that my opinion was that just an opinion!!! I decided to also email **** ********** regarding this issue. He was the actual person that listed it. He stated that he would put it on the correct listing.....his idea of the correct listing was in a county 8 hours away. I have tried calling the listing agent **** 12 times and could never get a call back. I was told via email they don't answer phone calls!!! I have never dealt with a company that has NO IDEA what they are doing! My property was listed on the wrong MLS for over 40 days! I paid $649 for a service that I did not get. I also waisted $432 on an extra month for the mortgage, $45 on water, $35 on utilities and $150 in lawn service. This doesn't include the fact that I could have missed out on the sale of my home during those 40 days. 6 properties sold in the town of willows in that 40 days! ******* population is only 6,100. I also had to hire an agent at 5% commission which cost me $2,680 more than if I could have had the proper listing from FSBO. The way I look at it FSBO should be out the damages that they caused. The refuse to even refund the $649.00.

Desired Settlement: $3,991.00

Business Response: Initial Business Response /* (1000, 10, 2015/05/28) */ Spoke with customer and apologized for the negative experience. Refunded the $649 purchase.

5/25/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 04/15/15 I decided to put my house in the market to sell by owner. I came across this company website www.forsellbyowner.com and believing in their advertising I purchased the mostly expensive plan $ 899.00 one time fee. I added all house info and sent the pictures. In they advertising they promised: Maximum exposure Everything Deluxe offers, plus a listing on your local MLS, where more than 80% of homes are sold. Connect with more house hunters looking to buy now. Standard listing at Listing ads on ForSaleByOwner.com, ******* ******* ****** ****** and ********** active until you sell, MLS Distribution Listing on hundreds of MLS-affliated sites for 6 months. Next day started the problems. I got an email saying that I had been assigned to the MLS listing agent ******************. I and to fill out everything again and send all pictures again. They said that my house was to be online to sell in 24 hours. First they did the add wrong, after whomever try to call to have info about the house have difficulties to reach them or set appointment and the websites like*******,******, ****** and home finder still don't have my house online. About willow, I had to post myself. When I tried to call them, they said that they are having a problem with contract with those companies and if I wanted the adds they had to do one by one and was to cost me more $49.99 per add per site. Thats a rip off. I lost almost one month and still don't have what was promised and now they want to take more money from me. When I try to contact forsalebyowner they always say that the manager will call me back by he never did. I WANT MY MONEY BACK>>>

Desired Settlement: I WANT MY MONEY BACK. I am losing the time. My house should be sold by now. I WANT MY MONEY BACK

Business Response: Initial Business Response /* (1000, 5, 2015/05/11) */ Spoke with customer and refunded the entire purchase.

5/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I HAD SIGNED UP WITH FOR SALE BY OWNER IN EARLY APRIL TO HELP SELL OUR HOUSE. ON 4/20/15 I CALLED FSBO TO UPGRADE TO THE 'MLS ENHANCED' PACKAGE FOR ANOTHER $299. I SPOKE TO ****** ***** AND TOLD HIM THAT I WANTED TO USE **** **** AS MY MLS BROKER BECAUSE WE HAD A MUTUAL FRIEND AND HAD ALREADY PREVIOUSLY SPOKEN TO EACH OTHER. ****** TOLD ME THAT IT WOULD BE NO PROBLEM TO ASSIGN **** **** AS MY BROKER. A DAY OR SO LATER, I NOTICED THAT I HAD 2 EMAILS FROM A BROKER NAMED ***** ****** SAYING THAT HE WAS TO BE MY MLS BROKER. I CALLED **** AND LET HIM KNOW THAT THERE WAS A MISTAKE AND **** WAS CONFUSED TO HEAR THAT FSBO SENT ***** TO ME INSTEAD. ON 4/24/15 I CALLED FSBO AND REQUESTED TO CANCEL MY UPGRADE AND DUE TO THE MISTAKE AND THAT I WANTED TO CONTRACT WITH **** DIRECTLY. THE MAN AT FSBO TOLD ME THAT HE WOULD REFUND ALL MY MONEY AND DOWNGRADE MY PACKAGE TO THE BASIC $349. LATER THAT EVENING I RECEIVED AN EMAIL FROM ****** ***** ASKING WHY **** WAS NOT DOING HIS JOB. I REPLIED AND EXPLAINED THAT IT WAS NOT ****'S FAULT AND THAT I HAD RECEIVED 2 EMAILS FROM ***** ****** WHEN I REQUESTED **** ****. I EXPLAINED THAT I WANTED TO DOWNGRADE AND CONTRACT WITH **** DIRECTLY. THE FOLLOWING DAY A SENT ANOTHER EMAIL TO ****** ***** STATING THE SAME. AFTER A WEEK OF NO RESPONSE FROM FSBO, ON 5/1/15 I SENT ANOTHER EMAIL TO ****** ***** STATING THAT I STILL HAD NOT RECEIVED MY REFUND AND THE ACCOUNT DOWNGRADE. STILL NO RESPONSE BY 5/5/15, I CALLED FSBO AND WAS PUT ON THE PHONE WITH ******. ****** WAS RUDE AND DISRESPECFUL. ****** ***** TOLD ME THAT HE WOULD DOWNGRADE MY ACCOUNT AND REFUND SOME OF THE MONEY BUT I WAS GOING TO BE CHARGED $75 FOR CANCELING AFTER THE CANCELATION PERIOD (IT WAS ONLY 4 DAYS LATER). HE REFUSED TO ADMIT ANY MISTAKES; ****** ASSIGNING ***** WHEN I REQUESTED ****, BEING TOLD I WOULD GET FULL REFUND, FAILURE TO CANCEL THE UPGRADE AFTER REQUESTING, SEVERAL EMAILS WITHOUT ANY RESPONSE. THIS IS BAD BUSINESS PRACTICE AND TERRIBLE CUSTOMER SERVICE FROM ****** *****. AND FSBO.

Desired Settlement: REFUND MY $75 AND LOOK INTO THE BAD CUSTOMER SERVICE.

Business Response: Initial Business Response /* (1000, 5, 2015/05/06) */ Spoke with Customer and resolved their concerns. We complied with their desired resolution and refunded the $75. Thank you. Initial Consumer Rebuttal /* (2000, 7, 2015/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) A MANAGER CALLED ME THE DAY FOLLOWING MY BBB COMPLAINT. I EXPLAINED THE SITUATION AND HE AGREED TO REFUNDED THE FULL UPGRADE AMOUNT. I AM SATISFIED WITH MY REFUND AND REALLY HOPE THAT THE COMPANY FURTHER LOOKS INTO THE CUSTOMER SERVICE ISSUES. ****** SEEMED TO HAVE FORGOTTEN 'VALUES' AND LET HIS 'POWER' GO TO HIS HEAD. THE RUDENESS AND DISRESPECT AND IN ABILITY TO ADMIT MISTAKES NEEDS TO BE FURTHER ADDRESSED.

4/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I keep a frequent watch on our ForSaleByOwner.com listing. About a month ago I noticed that the Total Views Count was remaining the same. Throughout the legacy of the listing, the Total Views Count has continued to increase day by day. I have gone on the ForSaleByOwner website myself and clicked on my own listing (not while being logged into by account) and the Total Views has not increased when I know that I have just clicked on the listing myself. I am concerned that because this aspect of the sight is not working that other aspects may not be working as well; i.e. if someone is trying to contact us by email. My listing number is ******** I paid $184 for unlimited listing until sold. The complete details of my home are not being listed as well. Below are the only interior features that are displayed about my home (copy and pasted directly from your website). 2 Stories 2,600 sqft Bedrooms: 4 Bathrooms: 2.5 Additional Rooms: 1 Office Floor Coverings Tile When my home actually has wood floors, Heat Pump, etc. etc. etc. selected on the owner dashboard. The exterior features are not being displayed accurately as well. There are some definite problems with the website and they are not accurately reflecting my home, nor are they assisting in my desire to communicate the features of my home to potential buyers. In summary, your website is not working correctly and I am requesting your assistance to correct these issues as soon as possible. If you are unable to do so I request a refund of the package price that I submitted, as the service I paid for is not being provided to me. Just don't trust this company and its website any longer. Something has definitely changed. The look of the company website changed a few months ago and things have not worked the same since that time.

Desired Settlement: I am requesting that I receive a refund as I am not receiving the service that I signed up for which is an accurate representation of my home for purchase of selling it.

Business Response: Initial Business Response /* (1000, 5, 2015/04/06) */ Spoke with customer regarding her concerns and explained that our website went through a complete redesign to enhance the overall user experience and to add additional features to every listing. Our development team is working to fix the issues stated above and have a release date for 4/15/15. I have granted the user additional "Featured Home Time" on our website to increase the exposure and will inform the customer as soon as the issues are resolved. Thank you.

2/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up with ForSaleByOwner on 11/9/14. When I called in about purchasing and even after I signed up, the reps were short with me, rude, and didn't answer questions directly. I listed the house, posted pictures, filled out everything online, put sign in the yard, and completed everything on my end. I was told by an agent recently that my MLS doesn't show up on most realtors' search because it's limited and that's probably why we haven't gotten much activity. I called on 1/16 about this issue. **** was very rude & hung up on me. I called back and Daniel said I needed to talk to ****** who was at lunch. I called back a bit later and ****** still wasn't available. TOTAL TUNAROUND!! So I went on the forsalebyowner.com site and filled out a form for the Money Back Guarentee and was emailed notification I would be contacted by a realtor... Still NO CONTACT. That was nearly 3 weeks ago!! My house is STILL on the market and getting NO assistance from FSBO. They won't even respond regarding the money back guarantee and I'm ready to sell. I'm probably going to hire an agent of my choice but since FSBO had bad service, didn't respond on the money back guarantee, and aren't assisting... I simply want my $699 refunded from Forsalebyowner.com

Desired Settlement: A full refund of the $699 I paid on 11/9/14

Business Response: Initial Business Response /* (1000, 5, 2015/02/03) */ Spoke with customer and resolved their concerns. ForSalebyOwner will be issuing a full refund. Thank you.

1/16/2015 Problems with Product/Service
12/11/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased *** enhanced package to list my home on website and *** service on June 3, 2014. To date, my home is not listed on **** I have been in contact with their *** person,******* ****** who stated that I must give a credit card number to be listed on the **** I have already paid for this service and should not have to provide a credit card number. Now Mr. ***** is refusing to list my home on *** and I cannot get a refund. So I have paid for services that I cannot receive unless I allow the company to take my credit card.

Desired Settlement: I would like the service I paid for or a refund for the services not provided.

Business Response: Initial Business Response /* (4000, 12, 2014/12/10) */ Good Morning, In response to this consumer's complaint we have moved forward with a refund for the service that was not provided. The consumer was never listed on the *** thus this service will be refunded to the consumer. Thank you.

11/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On August 30, 2014 I paid Forsalebyowner.com $699.00 by credit card for their *** Enhanced Listing Package, which includes Local *** listing and *******.com for 6 months. They sent an email explaining a real estate agent will be contacting me. On September 2 I was contacted by ********.com about setting up the *** listing and *******.com. I went by their instructions and filled out about 16 pages of a Listing contract and disclosure and tried to submit it to ********. After several hours with no success of the online site submitting the paperwork, I then called ********. They suggested I fax the paperwork. I faxed the paperwork several times over the next several hours and received a confirmation saying 18 pages were sent. I contacted ********.com several times and they said they could not do my *** listing. I asked them what I was suppose to do and said I wanted to cancel the service if this could not be done. They said to talk to Forsalebyowner.com to cancel the services as they acted like it was not possible to list this house on ***. I immediately called ****.com and waited on the phone for 45 minutes and never talked to anyone. I then sent two separate emails stating I wanted to cancel the services because they could not list my house on ***. I got automated responses from the **** stating they received by email and would get back to me in 1 day or with 24 hours. I never got a response from them, so I sent a dispute to my ******** Credit card, which they have response to stating I clicked on a contract stating no refund. I also clicked on a contract stating I would receive *** and *******.com listing and never received anything. I call ForSalebyowner.com and waited approximately an extremely long time and finally got an answer from *** *****. He offer $399 because I waited over 30 days. Wanted to know where I have been for the last two months. I told him this was unacceptable because I never received any product at all. He acted like he was doing me a favor. He was aware that I had sent two emails that had never been responded to and that I never received a *** Listing but that did not matter to him. I would have gladly tried to work with **** but they was not way to communicate with them, as I truly wanted to list my house on ***. I expect a FULL REFUND of $699.00 because I never received the products I ordered and no one from Forsalebyowner.com would contact me. I have spent many hours trying to fix their problems. I can provide documentation for this transaction, but Forsalebyowner.com has all the information as I sent it to ********. Please quit playing games and do what it right and move on.

Desired Settlement: Please let ******** reverse the charges so I am not charged fro something I never received.

Business Response: Initial Business Response /* (1000, 5, 2014/11/26) */ Spoke with Customer and refunded their original purchase of the MLS product of $699. Customer complaint should be resolved.

11/20/2014 Problems with Product/Service
9/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I hired ForSaleByOwner to advertise my home for sale. Also within that transaction I purchased a package which included a service through a three party Brokerage Firm which would advertise my house on the local MLS, a public website that realtors used. ForSaleByOwner would pay the Brokerage Firm a percentage of my fee for their services. I would then deal directly with the brokerage firm on the advertisement of my home. They would list my home on the MLS along with any changes I may have or open houses that I schedule over the next 6 months. On several occasion with my correspondence with the Brokerage Firm I would have to call them back asking them why they were not posting my requests. I was getting very frustrated. When requests were completed I could see them on the public website HRMLS. Finally on Thursday, Sept. 18th I requested a price change and an open house to be posted. On Sunday, Sept. 21 I held my open house. At the end of the open house I went to the website and found that my price change had been made but my open house was never posted. I emailed the Brokerage firm. ******** ** the assistant, responded stated that she did posted it and sent me a spreadsheet of nothing that proved anything. I sent her screen shots of the website proving that it was not posted. She then said if I have a problem that I need to contact ForSaleByOwner because I paid them not the Brokerage Firm. I contacted *** ***** the following day at ForSaleByOwner and he requested that I send over anything I had in this matter. He also stated that he would contact the Brokerage Firm. I forwarded the screen shots I had taken. I waited. I did not here anything from Mr. ***** for several days. Finally I called him and asked him what was going on. He said that the Brokerage Firm said they posted the open house. And that was that. I requested to speak to his supervisor and he said she was not available. I asked for her name and he would not give me her full name. Finally he said he would pass my information on to someone else. That evening I received an email from ***** ******. She indicated that she would call me in the morning to discuss the matter. She never called. I called her and left a message and still have not heard back. Bottom line...I paid for services that would not rendered. If you need anything from me, I am more than happy to provide. I appreciate your time in this matter and look forward to hearing from you. Thanks. ****** *****

Desired Settlement: I am seeking a full refund.

Business Response: Initial Business Response /* (1000, 5, 2014/09/24) */ Contact Name and Title: ***** ****** Contact Phone: XXXXXXXXXX Contact Email: *******@tribune.com I spoke with Ms. ***** about her concerns working with our MLS partner in her area. She sent changes and open house details to the MLS provider on a Thursday, but the MLS provider wants 3 business days notice to make these updates. Unfortunately, this was not made clear to Ms. *****, especially since her previous experiences had worked well. Working with Ms. *****, she liked my idea to pair her with a different MLS provider in her area. I also gave her an extended MLS listing, a featured ad position on our site, and a partial refund. By the time we were done with our conversations, Ms. ***** was happy with this resolution.

9/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a for sale listing from forsalebyowner.com on June 23, 2014. I have had so many issues I'm not sure I can recall all of them but it started with the site "malfunctioning" and requiring me to report my photos and make edits 4 or 5 times, my signs for the yard took 4 weeks to arrive and I finally went out and purchased my own, I had two people knock on my door saying the phone number wasn't working and would like more information, the printable flyer was never correct, the *********** ad had to be taken down and relisted because of an unknown error, and after I was talked into upgrading for another $250 to a local MLS listing I have waited 2 weeks to have an accurate listing with photos and still do one have it. I have called and emailed the company over 25 times trying to resolve this issue and now have completely destroyed the MLS property history viewable to the public, listing, correcting and relisting my home 6 or 8 times. I feel like this has caused unrepairable damage to my property listing, caused over a month of delays costing me money to continue to own a home i'm ready to sell, and caused so much personal stress i have missed work trying to contact a company that does not help. I plan to do everything i can to prevent this company from doing this to others.

Desired Settlement: I don't even know if a settlement is possible but currently the primary concern is financial. I am carrying 2 homes waiting to sell this one and truly believe I will not get full asking price for the home because the information on the internet is so inaccurate and confusing to buyers. The property history will deter buyers and I don't know how to fix it. I want a full refund of my cost and paid realtor expenses to try and save the sell of my home.

Business Response: Initial Business Response /* (1000, 8, 2014/08/22) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@tribune.com We have worked with this customer and addressed every issue she experienced with the MLS listing. The listing broker has informed us that everything is up to date per this customer's request.

9/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 20, 3014, I called ForSaleByOwner twice to ask about their service and then to verify what their service entailed. On the first call, I was recommended (sales pitch) to try their MLS Enhanced Listing. It was explained that this service will enable my listing to be placed on the MLS where my home is located at. I would also have the control over what is put up on the MLS. This is in fact also written on their website under MLS Enhanced: "Connect with buyer agents; keep complete control of your listing. Put your home on your local MLS, where more than 80% of homes sold are listed." I went online to look at the MLS Enhanced service details. It seemed pretty straight forward. Still skeptical, I called a second time to verify some information. I asked whether beyond this flat fee, if I could need to pay any additional fees or commission. I was told "no". I was told a broker will have to list my listing on the MLS and this $699 fee covers that listing service completely. Satisfied, I signed up for the service. I received an email from a broker - **** ******** sending me some forms to fill out about my house information and another form stating I have to sign it in order for him to list the property. On that form, it asks if the seller wanted to pay additional commission to the broker and clearly stated that no broker incentives are required to list the house. Of course, I did not sign that part. Why should I pay an additional commission if I had already prepaid for the service to list my house on the MLS? I have not received a single call from any interested buyer or agent through the MLS listing. This morning (8/12), I got a call from a buyer's agent who saw my listing through the **** *** Classifieds posting I posted. She asked why I am not willing to work with buyer's agents. I was confused and ask where she got that impression. She stated that she checked on the MLS after, buyer's commission said "$1". I told her it was a mistake and we offer 3%. Immediately, I called **** ******** to ask him to change that mistake. I was then told I had to sign a form to pay the 0.5% commission to do so and only 2.5% will go to the buyer's agent. This call lasted an hr and was extremely unpleasant. Mr. ******** was not professional and very rude. I hung up and called ForSalebyOwner. I spoke to ****** and was told that that is not right and that he will contact that brokerage firm. Mr. ******** sent a reply to ****** (I was CC'ed on the email) giving the same response he gave me. I called ****** to try and figure out what was going on. He said that it was out of his hands. I then explained how forsalebyowner.com told me that I would have full control on what was put on the MLS and I did not have to pay any further fees/commissions to the broker. He did not have the power to do anything and I asked for a supervisor. I was transferred to ****, who said he was the Customer Service Dept Manager. I explained the whole situation again and he said that since it was already posted on the MLS, I can't get any refund (even though I was misled on the service I signed up for) and that it was my responsibility to find out all the details. He also said different states had different laws. I told him that if the rep had explained it to me this way, I would not have signed up for the service first and would have dug deeper into it, however, I expected their company to be able to give me the information I needed to make an informed decision since I was paying forsalebyowner.com. I think at this point, I was so emotionally drained that I started crying a bit. While **** was not rude and spoke professionally, not once did anyone from the company apologize for not being clear and really misrepresenting what their product/service can do. I don't believe "keep complete control of your listing." is a right representation since I am required to pay an additional commission in order to do so. In addition, I did not receive a single call through the MLS listing.

Desired Settlement: I would like a refund or at least have it be prorated. Since the service is for 6 mths, I would be reasonable and accept that I would pay for the time that it was on the MLS, even though a critical error was made on it that resulted in no agents calling. I have since consulted with the **** Real Estate Association and called a few real estate agents to ask if an error like this will affect whether buyer's agent are calling me or not. They all agreed it will affect it. **** ********* in fact, said that's probably why I haven't gotten any calls about it. It blows my mind that this man who so calls himself a listing agent, would not even know who I was when I called or have any recollection of my property. I had to pull up the MLS number for him. The fact that forsalebyowner.com will not refund such a terrible service perform shows that they are ok with working with dishonest brokers and brokers who are terrible with customers. This does not say very much of their business and professionalism. ****, the cs manager suggested I stay on forsalebyowner and cancel the relationship with the broker since they can't refund me the money. He did suggest using another broker but I don't see the point as I would still have to pay that additional commission. I would rather cancel everything and get a refund of what I paid for. If forsalebyowner.com would have offered to refund even a prorated portion, I would have been satisfied and would have maybe even consider a different service with them. Because they are not flexible in light of the situation, it has cause me to not want to be a customer, not recommend them, and in fact tell everyone I know NOT to use them. Since I own many blogs, I will also wish to share this unpleasant experience with my readers and dissuade them from using such a service/company! I would also like forsalebyowner.com to train their reps better on how to answer these vital questions and not misrepresent their service. If they do not know the answer, they should go find out or tell me they do not know. They should not be so concise to an answer(s) that will give the customer a wrong impression of what to expect of the service. ******, the rep I spoke to this morning, even said the extra commission does not sound right but had to change his words later saying it's already on the MLS, we can't do anything about the refund. That's two reps that have confirmed that the service I paid for should have taken care of the MLS listing the way I wanted it to be. No customer service and just a company that cares about their bottom-line.

Business Response: Initial Business Response /* (1000, 5, 2014/08/18) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@tribune.com We have refunded the full amount of $699.00 back to the customer's credit card. It will appear within 5-7 business days. It this customer has any additional questions, please have her contact me directly.

6/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Today I went on line to look for something on my bank statement- by accident I found a CHARGE fro this company . I never did business with them. My bank gave me a phone number for forsalebyo XXX-XXX-XXXX this number goes to some pre recorded message about vacations and a survey MY Bank also told me the address of the company and then i found it on the BBB website- I called another phone number and spoke to customer service person there at XXX XXX XXXX and he told me he found the charges - he asked me if I own a business, my answer is NO. He thinks its possible that my identity was stolen, he said their charges are for business owners and I do not own a business . HE advised that I call my bank and file claim. I explained that its a RARE occasion that I use my card on line for reasons just like this - and its 100% that I would never authorize a continued YEARLY billing to the card. I told him that MY BANK told me they charged me $39 .00 and $199.00 a YEAR ago APRIL 2013 and again this year $79.00

Desired Settlement: I WANT THE REFUND of $317.00

Business Response: Initial Business Response /* (1000, 5, 2014/06/11) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@tribune.com We will be able to assist this customer. We need additional information to locate the charges. If the customer can provide us with a receipt of the most recent charge, we will be able to look up that transaction and refund the full amount back to the customer. With the information provided currently, we are not able to locate any charges. Initial Consumer Rebuttal /* (3000, 7, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I CALLED THEM AND THEY DID FIND THE CHARGES WHEN I SPOKE TO SOMEONE ON THE PHONE - THEY FOUND THE CHARGES THE DAY I FILED THIS COMPLAINT !! PLEASE PROVIDE THE PHONE NUMBER OF THE PERSON THAT POSTED THIS REDICULOUS REPLY TO MY COMPLAINT- I TALKED TO THEM ABOUT THIS AND THEY FOUND IT IN A MATTER OF MINUTES THEY FOUND THE CHARGES IN APRIL OF THIS YEAR AND CHARGES THEY PUT TO MY ACCOUNT LAST YEAR THAT I WAS NOT ALSO AWARE OF - I DID NOT SELL A HOME ON THEIR WEBSITE ! AND DO NOT HAVE ONE FOR SALE I ALSO REORTED THIS TO MY BANK I WANT THE NAME AND PHONE NUMBER OF THE PERSON AT THAT COMPANY THAT POSTED TTHIS REPLY Final Business Response /* (4000, 13, 2014/06/20) */ We have refunded the full amount of $317 back to the customer. The customer will receive his refund check in 4-6 weeks. My Direct Line is XXX-XXX-XXXX. If Mr. ***** has any additional questions, please have him call me directly. Final Consumer Response /* (4200, 11, 2014/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already called them and they told me they FOUND the informaiton and charges the same date I called my bank- THE phone number that my bank gave for them was a wrong number , I found their number by googling the company name THIS **** ******* i called today all day is VOICE MAIL , I pressed zero and talked to an operator and i was transfered to the ******* ******* for some reason wich I DO NOT do busines with either THEY after a few calls, someone did know this guy but he works in another building and they cant find anyone in his department I want the PHONE NUMBER THAT is a NON TOLL FREE Number I do not want a tollf ree number I wanbt a number that I CAN CALL to REACH A LIVE PERSON instaed of a ANSWERING MACHINE a phone number i can call and if he is away from his desk < i can be put on hold vs playing phone tag and answering meachine games ASK MR ******* for a phone number where I CAN CALL to see if he is available for a phone call MY BANK already told me that thye are doing CLAIM through MASTERCARD Consumer Response /* (3000, 19, 2014/06/24) */ I did not get total refund they only gave me partial refund Business Response /* (4000, 21, 2014/06/25) */ Roy, You will be receiving the remaining amount via paper refund check. The check will arrive within 4-6 weeks. That check will complete the full refund of $317.00

6/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I thought I would sell my house using forsalebyowner.com so on May 8th, I paid $294 purchasing their multi media package. They were supposed to send me 2 signs and I would enter all the listing details and receive a sales brochure I could reprint. They would list my ad in 4 or 5 web sites including their own. They do have buried on page 17 of 30 pages of terms and conditions the fact that they only offer 24 hours for a refund. Nobody said a word about such an unreasonable short time for a refund. After 6 days on May 14th, I requested a refund and they still didn't say a word about a 24 hour time period, but strongly suggested I have it put on hold. It took me 6 days to decide I wanted to use a realtor (from the 8th to the 14th) to sell my home and that's when I called for a refund. But I consented to hold it thinking I could still get a full refund. I waited until May 26th and left a voice message for ******* ****** who initially signed me up. No response, so I left a message 2 days later on the 28th, no response. I left another message on the 30th plus an email and finally got a response. He told me in an email that I had not met the 24 hour time limit for a refund and he was turning me down. He offered me a chance to explain again why I should get a refund, so I sent a detailed email that even though the 24 hour time limit is there on page 17 of 30 pages of terms and conditions, I was hoping a sense of fairness would prevail. IMPORTANT: I told him that they had done NO work on my behalf. No listing was ever prepared, no brochure had been made up, no signs were sent etc. I had not even sent in any info on our home at all yet. So when I went to the listing, only my name, address and phone number were filled in. I have to date received no service from them. After I sent the email to *******, I waited for a response for several days with no reply. I sent another email asking for a reply but nothing came. The day before my last email was sent, they refunded $110 back to my credit card. That was good, just not the full refund I feel i am entitled to. My final email was sent the next day letting them know that I would be filing a complaint against them if i didn't hear from them in 24 hours. I have been getting the run around from them over and over. At first when I needed help ******* was answering back the same day but after requesting a refund, they stopped communicating with me except for the email turning me down. When turned down for a refund I was offered to keep it open if I wanted to use them in the future, but with their extremely poor customer service, I wouldn't ever consider using them again. Even when he credited back $110 to me, no communication was sent. I happened to see it online. In my opinion, they may be legal in setting a very short time for a refund, but the fact that it is hidden way down in their terms and conditions, the fact that nobody ever told me of the short period for a refund and the fact that absolutely no work was done for me on my behalf are the reasons why I feel I should receive a FULL refund.

Desired Settlement: I paid $294 and eventually received $110 back on my credit card. Since I feel a full refund is in order, I am seeking the remaining $184 back as a credit on my card.

Business Response: Initial Business Response /* (1000, 5, 2014/06/17) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@tribune.com We have refunded the full amount of $294 back to the customer. The refund will take 7-10 business days to appear back on the card that this customer used. Attached is proof of the refunded amount. Initial Consumer Rebuttal /* (2000, 7, 2014/06/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) For Sale By Owner has agreed to fully refund the money I paid to them. They have met my request in full.

5/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased 4-22-2014. I emailed them on 5-4-14 to let them know I would like to cancel due to my yard signs not showing up. An auto reply said they would contact me within 24 hours. They never did. I contacted them again on 5-12-14 as they automatically sent my information to a real estate agent after I told them not to. I asked again for a refund. Again an automated message saing 24 hours response. Again, no reply. Today 5-15-14 I called asking for a refund and an extremely rude female got an attitude and told me they had a 24 hour cancellation notice. I told here that there was no way I would even get a sign within that timeframe. That they never sent me signs. She told me I wasn't suppose to get any. I told her it said it was a one time offer. I said that I wanted to speak to her supervisor in which she did not want to allow me into his voicemail at all. She told me that he wasn't at his desk. She then started to raise her voice and tell me what the rules and regulations were and that I need to try and read the agreement more carefully that I didn't understand it. I finally was able to leave a message with the supervisor but I feel that the BBB would be a better mediator in this situation.

Desired Settlement: 64.95 refund.

Business Response: Initial Business Response /* (1000, 7, 2014/05/15) */ We have refunded the full amount back to the customer's card. $64.95 will be refunded back to the card. I have spoken with the customer and confirmed the refund with her. Initial Consumer Rebuttal /* (450, 5, 2014/05/15) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: Company has now decided to refund order. Final Consumer Response /* (2000, 9, 2014/05/15) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: Company has now decided to refund order.

5/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On January 21 2014 I gave them $500 for advertizing my home that is for sale. It is May 6 2014 and I am not in any way satisfied with the results of there service.

Desired Settlement: I have been paying for heating oil over these months that has come to $3400.00 plus paying mortgage payments. I have lost a lot since the home has not been seen by prospective buyers. So I think it only fair that they give me at least the months that they will not be advertising for me. $333.00

Business Response: Initial Business Response /* (1000, 5, 2014/05/12) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@tribune.com We will be refunding $499.00 back to the customer. I spoke with ***** on 5/12/14 and he confirmed the amount being refunded. He accepted the refund amount. Initial Consumer Rebuttal /* (2000, 7, 2014/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) ForSaleByOwner.com, LLC has been more than just in the way they handled this complaint. I'm thankful for businesses that are just in their dealings with their clients.

2/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have had a listing on forsalebyowner.com for a year or more. I have never talked to them presonally because it is a self service site...you do all the work. I was looking at my account when I saw the opportunity to get an *** listing for 6 months for $199. It was a special promotion. The ad promised that I would have an account representative who would help me with the listing and the selling process, and work closely with me. I filled out the ******* contract online and submitted it, along with $199, and uploaded additional pictures to be posted with my ad. I received no email confirmaiton or follow-up contact at all. No account representative contacted me. I sent an email asking when I would hear from my representatiave. I did not receive a response. In a couple of weeks, I checked to see if the pictures had been loaded. They had not. I sent an email asking why the pictures had not been loaded. No one ever responded to my email. Today I called to get a status and the representative said I had not purchased an *** listing at all...that I had only upgraded my listing to *******.com. I was shocked! That was not what I paid for! When I asked for my money back she said it was past the deadline to get a refund.

Desired Settlement: I want the full $199 refunded. I do no want additional services from the company unless I can get what I thought I was buying...an *** listing.

Business Response: Initial Business Response /* (1000, 5, 2014/02/10) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@tribune.com We have refunded the customer the amount of $199.00. I have contacted the customer and informed them that they will see the refund back on their credit card within 7-10 business days.

2/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ForSaleByOwner.com has posted incorrect square feet & bedroom count on their website under "property info/"data from public records". They didn't obtain this info from public records because my property is under non-disclosure which means my property info isn't on the County Tax Commissioner or Tax Assessor's websites & isn't released to any company or individual without my authorization. The information they reflect on their website doesn't match what the Tax Commissioner or Tax Assessor have on file. There is no reason for my property to appear on their website since the property isn't for sale. I called ************ on 11/24/13 & was told to email the details of my request to ********@*******.com, so I did, but didn't get a response. I sent a follow-up email on 1/25/14 to ********@*******.com & received an out of office message that the person is out of the office, but will be in the office the next day, but I still didn't receive a response. I then forwarded those two emails to *******@forsalebyowner.com on 1/27/14 & received an email stating, "This is an automatic acknowledgement to let you know that we have received your inquiry. There is no need to reply to this e-mail. Most e-mails receive a response within 24 hours.";"Your support request tracking number is ******." As of right now I received no response other than what's noted above. In addition to inaccurate info being posted on their website relating to my property, I have a serious safety concern regarding the property being on the internet. I didn't provide any info regarding the property to ForSaleByOwner or authorize them to place any info about the property on their website. I didn't provide a phone# to contact me on because I need to be contacted via email & I don't want my private phone# appearing on any website.

Desired Settlement: The property address & property information relating to my property is to be removed from http://www.forsalebyowner.com/property/***-***-**********************-XXXXX/XXXXXXXX immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/01/30) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@*******.com We have taken the necessary steps to remove this property profile page from our site. This page will be off our site on 02/05/14. Final Consumer Response /* (2000, 11, 2014/02/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Complaint checked the Company website & all property info Complaint requested to be removed has been removed from the Company's website. Complaintant will check Company's website peroidically to ensure the property info doesn't reappear. If the property info reappears then Complaintant will contact BBB to reopen the complaint. Complaintant requests for the complaint to be closed as 100% resolved. Final Business Response /* (4000, 9, 2014/02/14) */ This webpage has been removed from our site. Please see the attached email for confirmation.

1/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was in contract with the company for six months. Prior to the contract I consulted a few Realtors to discuss asking prices. With that being said, I was able to get tips and pointers for asking price and photos. During the six months of contract I rarely received any interest in my property. I contacted the company and they stated the only way to receive a refund would be to list with a Realtor they recommend. The Realtor's on the list are no where near my property. I should not have to settle for a Realtor thirty miles away to get my $540.00 back. The company did not rendor any service to me, I wasted six months trying to sell. My neighbor was also listed with this company. His property is the same size, same asking price, nearly the same age. He was also unable to sell, listed with a Realtor and sold within weeks. When home owners list with agents, they typically pay the agent upon selling of said property. With this company you pay $540 only to not have ANY service rendered. I tried to contact the company to get this issue resolved only to have them tell me about the Realtors thirty miles away.

Desired Settlement: I would just appreciate a little more customer service and be receptive. Customers spend ALOT of money for something that doesn't work. The old CEO had to list with a Realtor to sell his property. I would be up to any type of settlement. I just want future customers to steer clear of this company because of customer service and the simple fact that you won't sell.

Business Response: Initial Business Response /* (1000, 5, 2013/11/26) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@*******.com After reviewing this case, this customer is not entitled to a refund. This customer did not agree to the terms and conditions of the home selling guarantee. Below is the pertinent part of our terms and conditions that references the Home Selling guarantee. The full list of our terms and conditions can be found at http://www.forsalebyowner.com/education/terms-and-conditions 5. Home Selling Guarantee-Referral Program. One of the Services offered on ForSaleByOwner.com is the following program that provides you a refund of the fees paid to us under certain circumstances: A. In the event (i) you have listed your property on the ForSaleByOwner.com Web site by purchasing one of the plans offered by ForSaleByOwner.com, Corp. in Section 4 and such property has not been sold or you have not received a binding offer of sale; and (ii) you also list your property using a real estate agent/broker referred through the ForSaleByOwner.com Home Selling Guarantee-Referral Program, then the amount paid by you for your Web site listing will be refunded to you upon the closing of the sale of your property andthe submission of your HUD Closing Statement (which should be given to you when you close the sale of your home by the title/escrow company handling the closing). For customers purchasing a monthly plan, we reserve the right to limit the refund amount to equal three months of the fees paid by you for your Web site listing. Notwithstanding the foregoing, no refund shall apply if a real estate agent/broker is not willing to list your property pursuant to the above-referenced Referral Program, and ForSaleByOwner.com makes no representation or warranty as to the success or chances of a real estate agent/broker agreeing to list your property pursuant to the Referral Program. B. To qualify for the Home Selling Guarantee-Referral Program, you must register for the Program by following the quick and easy instructions here. For questions regarding the Home Selling Guarantee Program e-mail *******@ForSaleByOwner.com , call toll-free 888-FOR-SALE, or contact our real estate subsidiary at: ForSaleByOwner.com Referral Services LLC Attn: ForSaleByOwner.com Refund *********************************************** XXXXX-XXXX C. How the Home Selling Guarantee-Referral Program Works. Real estate referral is a time-honored process through which licensed real estate professionals send or "refer" business to one another. One example of a referral involves a homeowner/Customer or home buyer calling a real estate professional in one first location, telling them that they need a referral to a real estate professional in another second location, then waiting to hear back from the first contacted real estate professional and being told to whom they have been referred in the second location. The Home Selling Guarantee-Referral Program offered at ForSaleByOwner.com works the same way. Pursuant to the Home Selling Guarantee-Referral Program, Customers interested in or needing to move from "by owner" status to "full-service listing" status can secure a real estate broker/agent in their own location through ForSaleByOwner.com by using our own real estate subsidiary, ForSaleByOwner.com Referral Services LLC. Only after you have listed your home with the agent/broker you obtained through ForSaleByOwner.com Referral Services LLC and the Home Selling Guarantee-Referral Program and the sale is complete, you send us a copy of your HUD closing statement (supplied to you by the title/escrow company at closing), and we will refund the amount you paid for the Web listing on ForSaleByOwner.com. For customers purchasing a monthly plan, we reserve the right to limit the refund amount to equal three months of the fees paid by you for your Web site listing. D. Refunds Issued pursuant to the Home Selling Guarantee-Referral Program. Neither ForSaleByOwner.com, Corp. nor any of its subsidiaries or affiliates will be obligated to refund the purchase price of the ForSaleByOwner.com plan you purchased under this program if: i. failure to sell your property using ForSaleByOwner.com resulted, in whole or in part, from any failure by you to comply with the Terms; ii. failure to sell your property using ForSaleByOwner.com resulted, in whole or in part, from any failure by you in complying with the terms and conditions of a real estate binder or contract of sale (we reserve the right to examine title documentation prior to issuing a refund); iii. your property listing on ForSaleByOwner.com was created without providing correct contact information (phone number and e-mail address) or such contact information was not properly maintained; iv. no agent/broker referred by ForSaleByOwner.com agrees to take the listing for your property; or v. your property listing or any of the information you provided to ForSaleByOwner.com contained fraudulent, deceptive, or inaccurate information; v. failure to sign a binding broker/agent agreement with a broker/agent who was referred via the Home Selling Guarantee-Referral Program; and vi. Customer has contacted the broker/agent referred via the ForSaleByOwner.com network prior to being assigned. In addition, only one refund pursuant to the Home Selling Guarantee-Referral Program is permitted per ForSaleByOwner.com property listing, even if such listing appeared more than once on ForSaleByOwner.com. Final Consumer Response /* (4200, 13, 2013/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not corrected the problem, they only meander around the language in the contract. I would like the complaint filed on the lack of customer service with this company. They are not willing to work with their customers at all. I attempted to enter in to their "Home Selling Guarantee program" only to find out that the closet Realtor is 30 miles away. They were not willing to work with me. This complaint needs to be filed so that other customers do not lose out like I did. All they provide is false hope and no service. $550 wasted. Final Business Response /* (4000, 15, 2014/01/03) */ We are able to work with this customer in regards to the Home Selling Guarantee program. If this customer is willing to put us in touch with some realtors in his area, we will work out the HSG through them.

12/13/2013 Problems with Product/Service | Read Complaint Details
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Complaint: The company promised on October 18, 2013 to provide a full refund of the purchase price from an internet real estate advertising package. I made the request for a refund after the company failed to follow through on several provisions of the package, including dropping us from *********** for well over a month. Despite their promise to provide this refund, I have gotten nothing but excuses when I inquire about the whereabouts of my money. First they said my account was too old to refund the credit card electronically, so they'd send a paper check. Then they said they couldn't stop the check from going to the wrong address even through I reminded them of the correct one initially. Then they promised to reissue the check and send to the correct address. Now I can;t even get the individual who told me a new check was being issued ***** ******* to return a phone call.

Desired Settlement: I want this company to refund my money as promised in a timely fashion.

Business Response: Initial Business Response /* (1000, 5, 2013/12/04) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@tribune.com We have refunded this customers money. The paper refund check has been processed and will be sent out, tomorrow 12/5/13. The customer's check will be sent to the correct address. I have spoken to the customer and informed him of this news. He was pleased to hear this outcome and was satisfied with the results. Final Consumer Response /* (450, 9, 2013/12/12) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: Refund was finally received 12-12-13.

12/3/2013 Problems with Product/Service | Read Complaint Details
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Complaint: On August 30th, we'd decided to sign up for the $549 package to sell our home. We had a lot of luck with another FSBO website and after research it seemed Forsalebyowner.com would be a very streamlined experience. It has been nothing but this unfortunately. It is disappointing that after 3 inquiries to the company with no response that I have to take this route. When you sign up for this package, they pass you off to another company that handles real estate in *** We completed all the forms in a timely manner and scheduled our first open house. The open house got scheduled but our house wasn't present on ************ We contacted the realty company and basically were told nothing can be done and it was up to ************ So I paid $25 to have an open house and it didn't show up when we needed it (I have a screen shot of our missing house). I inquired to the company and they offered an extra month as a showcase listing. I also inquired where the signs were as we hadn't received any tracking information. This was 4 days after we ordered the package. Miraculously the next day we received an email that they shipped but we wouldn't receive in time for our open house so we went out and spent $50 on signs for our open house (neighbor was having open house and wanted to take advantage). Well 30 days went by and we noticed we didn't have the extended showcase listing that was promised. We inquired about that and also how to get another sign since our house can be seen from 2 sides. No response. A week later we sent another inquiry as a follow up and no response. At this point, I'm not sure that we want this service as it has been a hassle and we missed some key days when we first put it on the market. We either request to discontinue use of the service and receives full refund or receive a considerable concession to continue services.

Desired Settlement: Refund in full or considerable concession to continue service

Business Response: Initial Business Response /* (1000, 5, 2013/10/22) */ Contact Name and Title: **** ******* Team Lead Contact Phone: XXX-XXX-XXXX Contact Email: ********@*******.com We have refunded the full amount purchased by the customer, back to the customer's credit card. I have emailed the customer to inform him of this resolution. Consumer Response /* (2000, 12, 2013/12/03) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:

9/25/2013 Problems with Product/Service | Read Complaint Details
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Complaint: our listing ID # is ********. We purchased the deluxe package to sell our home ourselves for $549 on august 26, 2013. This included being put onto *********** and ******. one complaint is that our open house listed on ****************** only shows 11am for our open house on sept 21, not the time its ending. for our ****** account, the pictures are constantly being changed, there are doubles on there and the one we had for our main is not being presented. They also now have it on there as sold which does us no good as we are trying to sell it (we have a picture of this if needed as the site seems to change constantly). We have contacted ****************** by phone and email in regards to this a few times and it still hasn't been taken care of. We also had an open house on sept 8th and ****************** never sent us our signs that were suppose to be given to us as part of our package. we just received them in the mail this week after we had to call them and they forgot to send it out. on ***********, they had put up our house, and for some reason the day before our first open house, it was no longer showing on their site. we received an email from them that they were having difficulties with their system after the fact and that they were having a company change. they also sent us a nasty email when we first signed up asking questions because we weren't sure how to go about everything. they also do not call us back when we leave messages, they will email us a few days later. ****************** never gets back to us when we are having an issue. all in all, this has been a horrible experience for us and the money we spent to purchase this package we feel is being put to waste. the communications with the companies are horrible and they aren't doing their part. we want to cancel this account and receive our money back in full as we haven't even really used their business due to our house not being shown completely on their end.

Desired Settlement: we would like our money back on the deluxe package we purchased for $549.00

Business Response: Initial Business Response /* (1000, 5, 2013/09/24) */ Contact Name and Title: *************, Director Contact Phone: ************ Contact Email: ********************** After reviewing this customer's complaint we have decided to refund him the full $549 he is requesting. Thank you and we will assume this matter is closed. Thanks Final Consumer Response /* (2000, 7, 2013/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept their response. I wanted a refund and Im very happy that they are giving it to me. Thank you!

8/23/2013 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: We signed up for $294 to get their package of being listed on a number of web sites to sell our home. For 2 weeks the photos which we put into the web page came out in the wrong order and had missing photos and misplaced captions. They finally gave us instructions to start from scratch and redo the photos and caption after deleting all the photos. But the additional web sites which were also supposed to be fed from their web site had the missing photos and misplaced captions for an additional two weeks. In addition, some of the web sites which we were told were going to have our information, we recently discovered do not exist or don't have the information for our house transferred to them.

Desired Settlement: We would like a refund of our payment since they misrepresented the service they provide and are not technically competent enough to give us confidence that they will be able to perform the service we paid for.

Business Response: Business' Initial Response /* (1000, 5, 2013/08/12) */ Contact Name and Title: ********** Contact Phone: ************ Contact Email: ********************** This customer's account was cancelled and a full refund was processed on August 11, 2013. Thank you and hopefully this solves the matter completely. Thanks **********

3/15/2013 Guarantee/Warranty Issues