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BBB Business Review

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BBB Accredited Business since

ForSaleByOwner.com, LLC

Phone: (888) 367-7253 View Additional Phone Numbers 435 N. Michigan Ave.  Ste 1617, Chicago, IL 60611 View Additional Email Addresses http://www.forsalebyowner.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that ForSaleByOwner.com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for ForSaleByOwner.com, LLC include:

  • Length of time business has been operating
  • Response to 102 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

102 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 20
Delivery Issues 5
Guarantee/Warranty Issues 5
Problems with Product/Service 59
Total Closed Complaints 102

Customer Reviews Summary Read customer reviews

28 Customer Reviews on ForSaleByOwner.com, LLC
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 2
Negative Experience 14
Total Customer Reviews 28

Additional Information

BBB file opened: June 28, 2010 Business started: 04/07/1999 in DE Business started locally: 04/07/1999 Business incorporated 05/13/2013 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Trevor Hall Mr. Peter Chevalier, SENIOR DIRECTOR CALL CENTER
Contact Information
Customer Contact: Mr. Peter Chevalier, SENIOR DIRECTOR CALL CENTER
Principal: Mr. Trevor Hall
Related Businesses
Chicago Tribune
Business Category

Real Estate Services Internet Marketing Services Offices of Real Estate Agents and Brokers (NAICS: 531210)

Alternate Business Names
ForSaleByOwner.com

Customer Review Rating plus BBB Rating Summary

ForSaleByOwner.com, LLC has received 4.07 out of 5 stars based on 28 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.