Business ProfileforChicago Real Estate School

Hello, I paid $99 dollar for a crash course with the school and along with that you get the videos from the actual course you took for 2-days to go back on study/listen to them along with the handbook, I took the exam and I failed so, I wrote back to CRES and inquired if I get to re-take the course. *******-Director stated no, so then I went to pull up the videos and they're gone. I see on the website that the video will be up for 2-days, doesn't state you can't inquire to get them again to listen to this is the Quote from ******** to me in an email:Angel,It would be the same as if you attended a class in person. You don't get to keep attending over and over, nor do you get to claim the class as your personal property. It is posted on the website that the videos would be available for 1 week following the class. We kept them up for 2 weeks, mainly because I had COVID and didn't want to mess with it.This has been our policy for 2 years now, since we moved the review class online.I was told by the actual instructor for the class send my failed exam to him and he will review and tell me what I need to work on I did that he never responded, I have written (3)times all to have no response. I quite frankly feel "ripped off", I still have a exam to pass and this was only in January. Where's the customer service? $99.00 is not a small fee you should at least be able to relisten to the videos alone with the handbook. Why, would they retrack the video and then delete, because they you to pay another class fee...***, Instuctor offered a service didn't comply and I am just completely annonyed. I want those videos to listen I attended the class with the videos I am inquiring about why, dump them make them availible on continues. *************** Horrible customer service. I have another exam this Friday and I want them to provide those videos or I want *** to send me my exam with his pointer notes on what I need to do next.