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Description



Agile Tech Solutions is a computer repair company which services, maintains, and repairs computers for individuals and companies. Located in Chicago, IL, this company serves individuals throughout the Midwest and nationally, as well as internationally, as the company is based primarily online and uses an online chat program to do the majority of its services. Secure connections are used to connect to the client's computer and solve the problem; hardware issues are directed to the manufacturer and only software issues are solved at this location. The business was formed in 2012.

This company solves software problems for a variety of technical problems, including software on computers, printers, and wireless networks. Products with which they work include Dell, HP, Toshiba, Mac, Lenova, Asus, Acer, routers, printers, antivirus programs, Internet Explorer, printers, Pogo Games, QuickBooks, and HP Printers. Their technical support team receives refresher courses in all of the software and products with which they work in order to ensure that they are competent in all aspects of the latest technology, and the company has a research and development department, which allows them to develop new ways to solve problems and find solutions to issues in faster, less intensive ways than before. Their services are available 24 hours a day, seven days a week.

Visit the website for Agile Tech Solutions to learn more about the services they offer, read their frequently asked questions, use their free troubleshooting services, and contact one of their representatives for help with a technical or software issue.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Agile Tech Solutions, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Agile Tech Solutions, LLC. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 50 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

50 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 2
Delivery Issues 6
Guarantee/Warranty Issues 2
Problems with Product/Service 30
Total Closed Complaints 50

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Agile Tech Solutions, LLC.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 8

Additional Information

BBB file opened: September 10, 2013 Business started: 10/01/2012 Business started locally: 10/01/2012 Business incorporated 10/01/2012 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Arun Berry, Owner
Contact Information
Principal: Mr. Arun Berry, Owner
Business Category

Quickbooks Training & Support Computers - Disaster Recovery Computers - Sys Designers & Consult Computers - Programming Computer Facilities Management Services Computer and Office Machine Repair and Maintenance (NAICS: 811212)


Customer Review Rating plus BBB Rating Summary

Agile Tech Solutions, LLC. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 401 N Michigan Ave STE 1200

    Chicago, IL 60611

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 5/25/2015 I was upgrading my ********** software and needed to call ********** tech support. So I called the number on my software help link for my Full Service Plan with ********** Enterprise and they were closed because of Memorial Day. Hoping to find another department open for tech support I went to yahoo and typed in ********** tech support and a link popped up ********** support http://tollfree******************** So I clicked on it and the site had Intuit ********** logo in the top left corner. The website was made to look like it was the actual site for Intuit ********** tech support. I called the number and they said it was ********** Tech Support. So I thought I was actually talking to an employee from Intuit. I told them I needed help upgrading my new ********** from an older version. He said he would help but our company would have to pay $779.99 for tech support. I said ********** gives free support for upgrade assistance. I said is that to renew my Full Service Plan that was expired this month for ********** Enterprise from Intuit. He said yes. I asked if that included 24 hour tech support, Advanced Inventory and Advanced Reporting that is included with the Full Service Plan. He said yes sir don't worry. He transferred me to billing and I had to sign an agreement for 2 years tech support. Before I signed I asked the representative if this was really a Full Service Plan from **********, including the Advanced Inventory and Reporting. He said yes sir no worries just sign the agreement. So I did and then tech support came back on the phone a long time after that. I actually had to respond and ask him to call me because they had remotely connected to my computer and wasn't doing anything. He helped me upgrade and he would leave for a long period of time. ********** doesn't do that. I called ********** the next day to activate my Advanced Inventory and they said I didn't have a Full Service Plan. I called Agile to cancel and they wouldn't give a refund.

Desired Settlement: I would like Agile Tech Solutions LLC. to send me a check for $779.99 made out to my company and mailed to our business location. I received a call today 4/11/2016 from Agile Tech wanting me to renew my ********** from the same number. She said I wouldn't be able to update monthly unless I did. ********** doesn't charge for updates to software. Besides the agreement I signed was for 2 years. This is fraud. I didn't want there service. I thought I was actually buying a service from *********** I just want my money back and to quit being harassed by Agile Tech Solutions LLC. They called me another time before the end 2015 or first part of 2016 and wanted to access my computer remotely for service. I told them no, I don't want your service and never did. I want my money refunded, because you led me to believe ********** had subcontracted them.

Business Response:

Dear BBB

Thanks for notifying about this complaint. The customer had engaged with us in May 2105 and subsequently disputed the charge. We submitted the documents to the bank and we got the chargeback in our favour so the customer was showing a live customer in our database since we got the money back in our account from the bank.

Irrespective of the above, customer satisfaction is our main motto. We have taken note of the customer complaint and discomfort . We contacted the customer , apologized to the customer and promised that a cheque will be sent to his mailing address which will take 15-20 business days but we are confident we should be able to deliver that faster then that.  We also will like to offer free support for the entire 2016 to the customer if he or she wants to avail our services as goodwill gesture.

 

Please feel free to contact us for any such issue. 

 

Yours Sincerely

Quality team

Agile Tech Solutions LLC

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution of a check in the amount of $779.99 mailed to my business is satisfactory to me.

Sincerely,

****** ********

4/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On March 15, 2016, our company contacted who we thought was ********** Technical Support to resolve an issue with our ********** file. The technical respresentative answered as Technical Support and represented himself as an employee of ********** and proceeded to ask questions to assist us. Throughout our conversation, he said that our company file was outdated and not properly syncing and that our company file was corrupt and needed repair. We moved forward with one of the solutions offerred to repair our company file and update our ********** to 2016 that included desktop and cloud access with automatic back-up in the cloud every 24 hours. The technical representative transferred us to another technical representative to perform the repairs and upgrade. He performed the upgrade and moved our ********** file to the cloud. At that time, he said we would receive an email with Registration and License information, and a receipt for our purchase. The email we received was from Agile Tech Solutions not ********** and did not include the Registration and License information, only login credentials. We contacted **********/Intuit and was told Agile was in not associated with **********/Intuit and they had no record of our purchase. The representative with **********/Intuit contacted Agile while we were on the line and was hung up on several times. At that time a representative with our company contacted Agile and after 4 attempts was able to speak with a Manager. The manager stated that all phone calls are recorded. We have requested a copy of the recording and have yet to hear back from the Manager.

Desired Settlement: We would like to have our complaint noted that this company mis-represented themselves as QuickBooks/Intuit not Agile Tech Solutions. We received extremely poor customer service when attempting to discontinue service with the repeated disconnects with staff. After repeated attempts, we finally spoke with a Manager and we are waiting to hear back from him. We would like to warn others about our experience with Agile Tech Solutions.

Business Response:

Dear BBB

Thanks for notifying about the complaint. We did receive the refund request from the customer on 15th March and the refund was initiated the same day. It is unfortunate that the customer had to complaint even thoough the refund was initiated the same day and it usually takes 3-7 business days  The reason for delay in response from our end is because we tried reaching customer several times. We assume that the customer would have received the refund and we tried contacting the customer to confirm the same but without success. Also, We apologize to the customer for any inconvenience caused. The customer is free to contact us for any further clarification. We always send a receipt to all customer to avoid any kind of confusion.

 

We appreciate the role of BBB since it really helps us improve our customer service and strengthen our quality checks

 

Thanks and Regards

Support Team

2/20/2016 Problems with Product/Service
1/27/2016 Problems with Product/Service
10/12/2015 Delivery Issues
10/1/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I called whom I thought was intuit to fix my payroll program (I had already paid intuit in June 2015 for my annual payroll fee). Agile Tech Solutions (said they were Intuit...I later discovered who their name is). I paid them a total of $699 via credit card ($140 was for fixing the problem and $559 was an additional charge for the Payroll program). I told them I had already paid for the payroll program and they said their Bookkeeping department would correct it. They never did correct the charge. I just want the $559 refunded

Desired Settlement: I would like a refund sent to either the Credit Card they charged it on or a check.

Business Response: Final Consumer Response /* (2000, 5, 2015/10/01) */ I recently filed a complaint against Agile Tech Solutions on 9/28/15 (a few days ago). I have received a telephone call today from their manager apologizing for the misunderstanding and he indicated they will be issuing a refund against my credit card. I am impressed with the quick response and resolution. Please close and cancel this complaint. Thank you Sally ****** Sally Powell & Associates 1800 Cass Rd Tolar, TX 76476 ************ (cell) ************ (fax)

9/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: After looking up an Intuit tech support # online we called (what we thought was QB Support) Agile. They sold us a VERY expensive support package. This was on 7/1/2015. Fast forward to 8/31/2015 we were having serious issues with our QB software. We called to QB for help and they told us we had no support plan. QB did look into our issues for us and showed all of our data started to get corrupted on 7/1/2015. It's no coincidence that the day we signed up with Agile (thinking it was QB) was when our files became corrupted. If I hadn't had help from actual Intuit we would have lost all of our POS data. STAY AWAY FROm AGILE!!

Desired Settlement: FULL REFUND & hopefully someone will shut them down.

Business Response: Initial Business Response /* (1000, 6, 2015/09/17) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards Customer Support Team

9/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company loaded my computer with a virus that froze the internet browser every time it was opened. A popup would appear on screen saying "WARNING! Suspicious activity might have been detected. You will not be able to continue browsing until you have resolved this error by calling. Toll Free X-XXX-XXX-XXXX" Once I called the number they pressured me into buying a tech support package. They then remotely accessed my computer and installed free anti virus software and said that they had resolved the problem.

Desired Settlement: I would like to receive a refund of all of the money I spent on the plan.

Business Response: Initial Business Response /* (1000, 6, 2015/09/10) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account. Thank you Regards Customer Support Team

9/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On August 17th 2015, I signed a contract with Agile Tech Solutions LLC and paid $149.99 for six months service for my laptop computer. From August 17th through August 24th, I had called three to four times because of various problems. It appears that the problems were not completely resolved. Therefore, I have decided to cancel my service contract with you and request that after prorating the amount from August 17th through 24th please refund the balance of the amount to me. My e-mail address is ******************* Thanks! Product_Or_Service: Six Months Tech Support

Desired Settlement: DesiredSettlementID: Refund Prorate $149.99 from August 17th through August 24th and refund the balance

Business Response: Initial Business Response /* (1000, 6, 2015/09/17) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account. Thank you Regards Customer Support Team Initial Consumer Rebuttal /* (2000, 8, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/14/2015 Advertising/Sales Issues
8/25/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On July 4 I received a popup on my computer from ****** and since I do not respond to popups I called the number that I had to see if the popup came from them. They assured me they were ****** and needed to check my computer. I let them take over the computer and they said that I needed to pay $249.99 to keep my computer troublefree. I then asked again if they were ****** and why I had to pay since I have a subscrition and they told me that's how they keep the computer troublefree. When it came time to pay, they said they were transferring me to another company and I asked again if they were ******* since that sounded fishy. He said not to worry. Very hard to understand. Anyway, I called another number for ******* that I had from a previous call and they of course did not have any record of my call. I then cancelled my card, not knowing if they would charge other things on this card.How did this company hijack a call that I made to ******* They are fraudulent crooks and I hope that enough complaints will shut them down. I tried to call them, but nobody picked up the phone

Desired Settlement: I am requesting a refund of my 249.99 since it was a fraudulent transaction

Business Response: Initial Business Response /* (1000, 5, 2015/08/25) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards Customer Support Team

8/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When on the internet I had a pop up that said my firewall had been compromised and I would need to call computer support. I called he number and they told me I had a virus and they could remove it for $249. They said I could call them anytime 24/7 and they would fix my computer for a year. They told me they were an American company and said they were in Chicago.They did not sound American though. They said I would have to give them my credit card number and would they would fix it as soon as the charge went thru. They stated they would take control of the computer and get rid of the virus but it would take a couple of hours and not to get on the computer until they called me back. I sat at the computer and watched them go thru it. They called me when they stopped and said it was clear. I called my wife at work and told her about it. They sent me a thing to sign electronically. When my wife got home from work she looked at the computer and at the service agreement they had me sign and pointed out to me that the way the agreement was written clearly showed this company was not American. The agreement stated they had fixed my computer but my wife stated we already had virus protection and they scan it everyday and there had been no virus found. She said all they did was add on Google Chrome and a couple of other things we did not request. now everytime we get on the internet it tells us we need to remove the add ons in order to speed it up. I am afraid to try to remove it thinking they will charge me. I was simply scammed and I think it is a shame they take advantage of senior citizens. When you call and try to get your money back no one will talk to you .

Desired Settlement: I want to be refunded my $249.00 and I want my information erased from their data base.

Business Response: Initial Business Response /* (1000, 5, 2015/08/21) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account. Thank you Regards Customer Support Team

8/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Contact Agile on May 28th to fix corrupted Quickbook files. The quoted me three to five hours to fix, as of Friday June 4th they have fixed nothing. When I asked for a refund on June 2nd, they did not provide me a refund but said "they were working hard" I could see what they were doing (via screen share) and they did nothing I had done on my own. I told them that and received the same response "working hard".

Desired Settlement: I would like my money back. I would like the company to train whoever is on the phone to be a bit more technically competent. Case in point: The person on the phone said they could "see transactions" from May. I later discovered what they were looking at was the date the corrupted file was copied off the damaged drive. This also happened when I talked to the "tech". Based on what I have read on their website, they are a support company NOT a repair corrupted file company (in fact, they turned the files over to Intuit to fix which I could do. I did not because of the initial promise of 3-5 hours). I would ask that they stop promising to fix corrupted files if all they are going to do is turn them over to Intuit. Thank you

Business Response: Initial Business Response /* (1000, 10, 2015/08/05) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which customer had paid for the services was already initiated on 11th June but still we understand the concern of the customer and are willing to offer 1 year of free service. An email has been sent to the customer mentioning the refund date along with a screenshot as a reference for him. Thanks and Regards Customer Support Team

8/11/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On 6/8/15 I contacted what I believed to be the ********** Support team to resolve a on-line backup issue. I was advised that I could not be helped until my support contract was renewed - at the cost of $299.99. Having no choice I renewed the contract. After 3 days and nearly 20 hours of conversation the issue was not resolved. In that time I was lied to by at least three techs. a supervisor, and the floor manager. Being at a loss as to how to resolve this problem I contacted the "Office of the President" of ****** ************ It was then I learned that Agile, is a third part provider with no connection to nor has authorization from Intuit to represent *********** Being routed to the proper Support Team my issue was resoved within an hour.

Desired Settlement: Refund

Business Response: Initial Business Response /* (1000, 11, 2015/08/05) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thanks and regards Customer Support Team

8/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought Quickbooks 2015 on 4-20-2015, from Intuit by phone, with the CD, for $299.95. On June 6 I called their phone #************ thinking that I had called Quickbooks (Intuit) Support. I asked that I could get our old Quicken info. updated to transfer to the Quickbooks program we had purchased.The whole time on the phone it was very hard to understand what the person was saying. I was told that they had to update the old Quicken to 2015, and that I would have to purchase it for 149.99. I was kept being told that I would have the internet support, cloud, support, but I kept telling them that I only wanted an upgrade, that we were not going to connect to the internet at all, period. They never once told me they were not a part of the Intuit company. I was told that I would get a $300.00 refund, and the 'Cloud' version, which I did not want, would cost us $449.99 but that I would get a $300.00 refund. I kept telling them that I did not want the cloud support, only an upgrade, and why did it cost so much. Half of what they said I could not understand, and I did my best to figure out what they were saying. I signed the receipt only on the understanding that I would be getting the refund of $300.00. Later when I tried to get them to refund the money they told me to contact Intuit (Quickbooks) for the refund. Intuit told me to contact Tech Support (them) and they told me to contact Intuit. The whole upgrade took up to almost 3 days to complete, done about 2:30 PM on June 8. My credit card was billed $149.99 on June 8, and $449.99 on June 9. They billed me something for which I did not want, the Cloud support, which we will not use, and the whole time I kept telling them that I only wanted to update the old program to be able to load the data into the purchased program from Intuit. On Aug 7, I called Tech Support and was told that I owed them $180.00 more, I did not understand what they said about this charge, seemed that it was for cloud support but my receipt says that they already gave we 1 year of that. On, July 27, I asked to talk to a supervisor but I never got to, as far as I could tell, I was told to contract Intuit for the refund. I still think that I should get the $300.00 from Tech Support. The person I talked to at Intuit told me the $449.00 was a high amount.

Desired Settlement: I expect to receive the $300.00 credit that I was told that I would receive from them. Like I already said, I thought the whole time that I was dealing with tech support from the Intuit (Quickbooks) company.

Business Response: Initial Business Response /* (1000, 5, 2015/08/11) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account. Thank you Regards Customer Support Team

8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Called ********** support on 6/22/15 through my software support option. Was connected to an individual who told me that I need to "upgrade" my support package in order to do what I needed to for an important meeting that I was preparing for in 2 hours. I paid $329.99 for a year of ********** support, they asked for access to my computer and then told me it would be approx.4 hours to complete this "critical fix". I asked them to expedite and ultimately disconnected them from my computer and resolved the issue myself. 21 days later I received a second copy of an "agreement" prompting me to sign, which we did without much concern. The next day I needed help again and imagine my surprise when I called ********** and actually was connected to ******. One and an half hours later I understood that I had no support package from them and that they had no idea who Agile Technology Solutions was. Called the number on the letter and they tried to tell me that they were ****** Certfied Pros and certainly ********** knew who they were. After 30 minutes I asked to speak to a supervisor, *****. This was my biggest complaint when speaking with him this morning. (In addition to actually finding them through my ********** software. How does that happen and why do they not tell you that they are a third party vendor?) Note the sentence below: The purchased product(s)/service(s) will be delivered in accordance with the terms and conditions published on http://www.agile-support.us/QuickBooksSupport and agreed for your order. When you click through to that link, you get this: This webpage is not available ERR_NAME_NOT_RESOLVED There are no terms published for my order or anyone else's. There is no site. Actually, when you try any access www.agile-support.us, you get the same message. ***** says that I should have known to go to the web site referred to in their email address which was delivered 21 days later and is support@*************.com So I went to www.*************.com. Company VERY clearly trying to position themselves to look like ******/********** and alas, when you click on Terms & Conditions AND Refunds you are delivered nowhere...just back to the top of the page. After ALOT of arguing, he agreed to refund only $200.00 of my money, saying that they had performed a service and that they were due payment - but they didn't. I think they should be shut down for fraudulent practices, but in the interim, I want ALL of my money returned. BEWARE. And shame on ****** for allowing access to such a shady operation!

Desired Settlement: total refund $329.99

Business Response: Initial Business Response /* (1000, 5, 2015/07/29) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards Customer Support Team

8/7/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On 4/2/15, I clicked from within my Intuit ********** 2012 application to upgrade to their new version. The account would not accept CC payment. Through trying to contact Intuit to rectify, I unknowingly left Intuit and connected with an Intuit copy cat selling their Payroll Accounting. They never indicated they were not Intuit. They took complete control of my computer for hours. When I finally got the upgrade, it connected to their servers opening into a new mini desktop view with a browser, a place to store new files and a replica Intuit QuickBooks 2015 icon to open QB. There were too many inconsistencies with the data. I didn't like the slow server that would not always connect, or would drop my connection, After a week, I told them I wanted to go back to the Intuit desktop version - I was told I couldn't do that. CSR hung up on me up to 3 different times. I work with Intuit with another business and when talking with them, I asked them for phone number to switch to desktop from online. When I got to the other business computer and called Intuit to change to desktop, this is when Intuit told me they had no record of our upgrade. The QuickBooks license on this 2015 version that Agile Tech Solutions updated for me had some other active Intuit business license for a company thousands of miles away. It was not even our license number. I then called the copy cat Intuit company, I asked for a refund, they asked why and were insistent about getting access to my desktop to try and fix their slow server blaming my internet connection. The final person I was transferred to for me to ask for a refund referenced themselves as Intuit ********** then said he didn't. I asked to talk with someone in the USA, (everyone I talked to is in India) they said there was no one to talk to. He finally said he would give me a refund of $370.00 although I have not seen it yet. When I learned about them using a Construction companies Intuit ********** license and not ours for this new version, it was more and more scary that they should have all our sensitive data on their servers. The phone # that BBB has in Chicago has no person to answer it, it picks up with no sound. I googled the BBB Chicago address and found where one address could be rented - Some websites they claim as theirs are broken - www.Techie365.com is theirs and the domain is owned by an Indian contact. There are TOO many false statements, pushy customer service and slow inconsistent accounting product.. My final conversation 4/15/15 was asking for a full refund, with the reason that I was deceived - he refused and hung up on me. I was given no receipts, they do not do claims - there is nothing except an email from ***********************. I didn't add the total amount I was charged for ATS Quickbooks upgrade for which I am seeking full reimbursement. The total is $570.00 US dollars Please feel free to call me if you need additional information ***** ******* ************

Desired Settlement: I would like a full refund of all expenses paid by my company. We will have to pay Intuit for an upgrade and Agile Tech Solutions, or Cloudies 365, or Techies365 - who ever they are, have a misleading product representation. If they have a disclaimer anywhere stating that they are not Intuit Quickbooks, it is not easily visible - I never saw it. I didn't add the total amount I was charged for ATS Quickbooks upgrade for which I am seeking full reimbursement. The total is $570.00 US dollars Please feel free to call me if you need additional information ************************** The total amount charged to our credit card is $579.99 - This company said they had refunded $370.00 -

Business Response: Initial Business Response /* (1000, 5, 2015/04/23) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account.Also as per customer's request we have removed all the records of the customer from our database. Thank you Regards Customer Support Team Initial Consumer Rebuttal /* (3000, 7, 2015/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business seems to have done as I requested with the refund and they provide a very nice response here. Although I can still access our accounting file through the free file transfer service that they used to upload my file from my machine. I can use any computer or machine, any browser and all I have to do is put in the URL that contains the address to our file and our file is downloaded. I did also ask that they remove our file off of their account in ************* so it is no longer available to anyone that may have the URL - then I would be very glad to put this unfortunate experience behind me. Thanks. Final Consumer Response /* (4200, 11, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has been very helpful in trying to resolve this issue. I do not know how to explain that our file is still accessible by plugging in the same URL. I just tried this evening after receiving this email. Somehow, it is still in the********** database. Being the nature of the file... that makes me quite nervous. Not sure how to resolve this given the company says they have removed the file. I have never heard of or used this file transfer service before I found the link in the browser so I am not familiar with how the********** business operates and stores their data. Final Business Response /* (4000, 9, 2015/05/07) */ We would like to inform you that as per customers request we have removed the files completely from the ************* as well. We have been trying to call the customer to confirm about it but customer is not available. We request the customer to check the link again and let us know what kind of help is needed from our side.

7/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I want to cancelled this contract and get my money back $429.00 I was told that my computer was not capalable for them to help me by some who works there

Desired Settlement: DesiredSettlementID: Refund my money back

Business Response: Initial Business Response /* (1000, 5, 2015/06/22) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account. Thank you Regards Customer Support Team

7/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I called for a Quickbooks support to assist in a the tax table not calculating taxes on employees. I was asked if I had received any errors in the Quickbooks program I was using. I stated that I had on occassion.He explained that he was a Quickbooks Pro Advisor. He avoided questions about a recent purchase of Quickbooks. I was a little reluctant but he assured me he was a Quickbooks Pro Advisor. He then advised that I need to go to the Join me site to access Quickbooks. I joined the site and he scanned through Quickbooks and pointed out the supposed issues. He stated that the support cost of $399.99 for one year was the best plan and that it would take two hours to correct the errors. After a day of waiting, our issue was not corrected. I contacted Quickbooks and they did not have a record of my support contract. Our problem was not solved and I feel as though an attempt of fraud has been committed due to the misrepresentation of being affiliated with Quickbooks.

Desired Settlement: I would like a refund of the $399.99 and all charges associated with their service.

Business Response: Initial Business Response /* (1000, 5, 2015/06/22) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account. Thank you Regards Customer Support Team

6/22/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I thought I was dealing with ****** to renew my subscription for quick books pro. After renewing with a different program, they said I also needed to pay 249.99 for an annual service contract. I got an email after the transaction with their name on it, but it also said they were Certified Quick Book Advisors. Again, I thought they were a legit company affiliated with Intuit. I spoke with Intuit today and they have never heard of this company and don't see a service contract on my account. I searched with google and found your site listed with several very similar complaints. In addition to contacting the BBB, my next step is to contact my bank's FRAUD department since I believe it is fraudulent to dupe consumers into believing that you are legitimately affiliated with a reputable company like Intuit. I am alarmed that I actually gave these people my credit card number! I want a full refund from this company.

Desired Settlement: I want a refund of $249.99 from this company.

Business Response: Initial Business Response /* (1000, 5, 2015/06/11) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards Customer Support Team

6/22/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I called Norton and they referred me to this company. Telling me I really needed this or my computer would not longer work. So they had me sign up for their computer services to fix my computer remotely. The worker told me I did not need to sit by my computer that he would call me when it was finished. Naturally I was curious, since he had specified that. So I sat and watched/recorded on my phone what they were doing. They downloaded two FREE programs CCleaner and Hitman Pro. In which case they both cleared the problems on their own and then they deleted the program thinking I would not know they were there. As soon as they finished they ran my virus scan to make sure they were gone. Then continued to go into command prompt to try to scan the computer. All this time leaving it on the screen to make it look like it was taking longer. They didn't even finish the scan before they closed the program. As soon as he closed the program he called me and said he was done. oh and also went to a website that provided free pop up blockers. The moment I brought up using the free programs he used and then deleted he changed the subject. As I asked again he claimed they were not free and that the hitman pro was his company, even though it says at the bottom the free trail had just started (under my name). I hung up with him and told him I would be contacting the BBB.

Desired Settlement: I am seeking the 269.99 back, I could have easily downloaded these programs. I was told that would not work that I needed an experienced technical person to fix the problem. All you did was take advantage of a senior citizen.

Business Response: Initial Business Response /* (1000, 8, 2015/06/05) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services was already initiated on 15th May,2015 but still customer has lodged a complaint about us which we readily accept. Thank you Regards Customer Support Team

6/16/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I called a number I got online for QuickBooks technical support and Agile Tech Solutions misrepresented themselves as QuickBooks support when they are not. While I was talking to them I fixed my problem myself but they asked to log in and find out the cause of the problem. The lied and said my files were corrupt and that I had to subscribe to the minimum of a 3 month service plan for $199.99 for them to fix them. They repeatedly lied saying they were QuickBooks support. I asked for an hourly rate but they insisted I had to buy the 3 month plan. I reluctantly gave my credit card information. I never signed the agreement they sent because I then realized I had been taken by a company who was not QuickBooks at all. Also the invoice they sent said for One Time Fix when I was told the minimum charge was for a 3 month plan. They were logged into my computer doing nothing to fix anything for about 10 minutes then logged out. I did not receive any help from this service that I never contracted for. I am even worried they messed up some of the files on my computer or stole sensitive customer data.

Desired Settlement: Refund charge of $199.99

Business Response: Initial Business Response /* (1000, 5, 2015/06/05) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and customer has been informed about the same. Thank you Regards Customer Support Team

6/12/2015 Problems with Product/Service | Read Complaint Details
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Complaint: We are a small non-profit and just upgraded to QuickBooks 2015 in April. When we tried to pay our Federal Tax Payment on June 2, 2015, we received a message from QuickBooks Intuit that we had exceeded our threshold limit. We called the IRS and they told us it may be a QuickBooks problem. On June 3, 2015, we called a number we thought was QuickBooks support when in fact it was Agile Tech Solutions. We wondered at that point why they had no record of us but thought we were talking to Quickbooks support so agreed when they asked to take over our computer through the JoinMe site. They controlled our computer for nearly two hours, looked at private QuickBooks information, put us on hold for several minutes at a time, and transferred us to their financial department. When they told us they could not help us with this issue unless I purchased a one year contract, we asked why QuickBooks had never required this from us before. They told us this requirement was new with QuickBooks 2015, which we now know was a lie. Still at this point, they did not tell us they were a third party computer support company. When we felt we had no other choice to get our problem resolved "by QuickBooks" we agreed to pay the $349.99 and gave them our credit card information. Still another person came on the line and we told him how disappointed we were in this new QuickBooks requirement to get one answer to what may be a simple question. Still no truthful answer as to who we were actually dealing with and the deceit continued. After losing our computer for most of the afternoon, they assured us that the "damages in the file had been fixed" but that our IRS threshold had been exceeded" so we "needed to call the IRS!" Back to square one and we truly believe there never were any "damages or corrupt files!" Additionally, during the phone call, still thinking we're talking to QuickBooks support, I asked them to change the primary email address they had on file from the general company email to my direct email. I explained that when we upgraded to QuickBooks 2015, I requested the change and that it had not yet been done. At that point they STILL did not clarify that they were not QuickBooks and yet assured me they would make the email correction. Throughout this whole deceitful process, I did not understand any of the names of who I was talking to because of their foreign accents. We are dismayed at the deceitful practices of this company.

Desired Settlement: We are requesting a full refund of $349.99 charged for QuickBooks support we do not need.

Business Response: Initial Business Response /* (1000, 5, 2015/06/11) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards Customer Support Team Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive an email from Agile Tech Support stating that they have initiated a refund. They did not state "how much time (we) would receive our money back into our account" but I could assume that will depend on the credit card company and billing cycle. I look forward to seeing the refund reflected on my next statement.

5/26/2015 Delivery Issues | Read Complaint Details
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Complaint: We called Intuit QB Tech Support. They answered the phone as such. We stated our problem and they asked to connect to our computer. They said they could fix it, requested our credit card number and a signed contract. I refused to sign their contract and told them to stop. They continued and I disconnected the internet connection. They stated they would not provide service without a signed contract which I refused. They billed credit card under Advangate Inc.

Desired Settlement: they billed credit card two times, each time for 539.99. I want funds to be refunded in total 1079.98. Their advertising is misleading. Their business practices are misleading. They removed files from our computer.

Business Response: Initial Business Response /* (1000, 5, 2015/05/14) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into his account. Thank you Regards Customer Support Team

5/18/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Dear Better Business Bureau, I recently requested online help from ********** ****** and am finding that the company Agile Tech Solutions LLC intervened with an online chat session and completely misrepresented themselves as the technical support for the *****Books assistance I needed. Agile Tech Solutions charged our company credit card in the amount of $399.99 on March 24, 2015. I am refuting this charge as I clearly thought it was the ********** Technical Support team. Indeed it was not.In addition to my previous email, I have found and reviewed 22 complaints with the online BBB for the company Agile Tech Solutions LLC. Many of them were the same exact situations with false representation and hundreds of dollars charged to the company for services provided. If you could please contact me at ************ or ***********************, to get this resolved and our company credit card reimbursed I would appreciate your assistance. Additionally, retrieve any ******* Environmental documentation and account information from this Agile Tech Solutions LLC.I'll look forward to hearing back from you,******* ******,********************* Product_Or_Service: 1 Year of ********** Support Order_Number: Doc Ref: *********** Account_Number: Document ***********

Desired Settlement: DesiredSettlementID: Refund The charge by Agile Tech Solutions, in the amount of $399.99 be credited back a.s.a.p. to our ********************* credit card. Additionally, retrieve any ********************* documentation and account information from this Agile Tech Solutions LLC.

Business Response: Initial Business Response /* (1000, 8, 2015/04/13) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and customer might have received the amount till now back into her account. As per her request we have also removed her name from our database so that no further communication is there from the company. Thank you Regards Customer Support Team Initial Consumer Rebuttal /* (2000, 10, 2015/04/15) */ Final Consumer Response /* (3000, 15, 2015/04/28) */ I've run into a major problem with this Complaint Case again. The company that was supposed to credit us back on 4/13/15 in amount of $399.99, never applied the credit. Now I have (2) charges of $399.99 by Agile Technical Solutions that need to be credited. What needs to be done to get this resolved? Thank you, ***************** ************************** Final Business Response /* (4000, 17, 2015/05/07) */ We would like to inform you that the refund has already been initiated for both the amounts that were charged to the customer for which an email has also been sent to the customer as a reference.

5/11/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I called for a Quickbooks Pro Adviser to assist in entering a non-monetary taxable fringe benefit item into Quickbooks payroll. ***** who took my call checked over my Quickbooks program and said my Quickbooks wasn't running properly because it wasn't synchronized and he offered me a one year repair contract for $299.99. I was really reluctant. But he assured me that they were Quickbook Pro Advisers. I reluctantly agreed. After a while, I was called by ****, who was difficult to understand because of his foreign accent. At one point he left his mike on while talking to another person in what sounded to me like Russian. **** did not understand what a non-monetary taxable fringe benefit was and I had to explain it to him several times. Even after he started entering the data he still didn't understand and could not get it right. Twice he left for at least five minutes at a stretch while he left to try and figure it out. After nearly 2 hours he finally found something in the Quickbooks Knowledgebase. But even then I had to assist him in setting it up. This so-called synchronization never took place. If **** is a Quickbooks Pro Adviser, which I doubt, he certainly did not undertand American tax law, let alone how to set up. payroll items

Desired Settlement: I would like a refund of the $299.99 that it cost me for this contract.

Business Response: Initial Business Response /* (1000, 5, 2015/05/07) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time he would receive his money back into her account. Thank you Regards Customer Support Team Initial Consumer Rebuttal /* (2000, 7, 2015/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate that they quickly and graciously offered a refund. I would hope that in the future that they do not agressively sell a service that the client doesn't need and if they don't offer what client needs that they be up front and let the client know that.

4/16/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Complaint On 3/12/15 I called this company they stated that they were *****************. I asked many times to ensure that I was dealing with ***************** as I was having a payment issue in my software for the payroll subscription service. The rep said that he could not help me without a ********** support plan. I asked did I really need a ********** support plan to get a payment issue resolved with my ***************** payroll subscription? He went into my pc remotely and insisted that my file was corrupted which is why the payment problem was there and that I had to get a*********** support plan. Since I had to get my payroll subscription payment applied to run my payroll, I reluctantly said that I would have to take the service plan. He sent a contract to my email, and the contract said "Agile." I asked him on the phone, "who is Agile?" I asked again and again whether or not they were *****************, as I would only buy an actual ***************** support plan. He insisted "YES, AGILE IS THE ********** SUPPORT PLAN." He went on and on to insist with every one of my questions to be sure, that Agile was the exclusive company for ***************** support plan. Then, after I signed the contract, AGILE DID NOT FIX THE PROBLEM. I called another ********** customer service number, and they fixed it right away - BECAUSE THEY WERE ACTUALLY *****************. I called*********** today for an actual service need. I told them that I wanted to use my support plan, bought through their contractor Agile. The REAL ***************** representative told me that they have NO AFFILIATION with AGILE, and that they've never heard of them. I called the Agile number, apparently in India, several times, over and over all day today, and each representative told me that someone in "customer concern" would call me back, and NO ONE EVER CALLS BACK. So, I went on the better business bureau and found the company AGILE, and near identical complaints, and that the company is actually out of Chicago, IL. I called the corporate office and spoke with a person named ******** and he transferred me BACK TO INDIA! I called ******* again, and he then transferred my call to a man who said that he doesn't work for the company anymore. That's when I knew the scam was much larger than I could ever have imagined. Then I called a third time and spoke with a woman name ********* I explained to her a bit of what was going on, and she gave me the email address of a "***** ******." I sent him an email address in detail of the fraudulent misrepresentation of his company, pretending to be ***************** exclusive support plan. I have not heard back from him yet, but I did say that I wanted my $399.99 back, paid on 3/12/15. I am in shock that a company can get away with such blatant fraud. I can't believe how many times I asked the representative, just to be sure, that Agile really was ***************** support plan and how he lied to me over and over and over again. I am absolutely sick to my stomach over this, and especially over the continued and deliberate poor treatment that my complaint is getting with both the India office and the Chicago, IL office. It is clear to me that these representatives are told and coached to insist to people who accidentally call there thinking that they are getting *****************, to insist and pretend that they really ARE ***************** AND WORKING EXCLUSIVELY FOR ***************** SUPPORT PLAN, when they are ABSOLUTELY NOT ***************** SUPPORT PLAN and HAVE NO CONTRACT OR AFFILIATION WITH *****************.

Desired Settlement: Desired Settlement the cost for this fake company claiming that they were InTuit/Quickbooks and the cost for purchasing the software $ 399.99

Business Response: Initial Business Response /* (1000, 8, 2015/04/13) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards Customer Support Team

4/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Had problems with ********** and these guys came up as support on 3/29/15. They charged $35.99 and $419.99 which was unauthorized. Came into my computer and installed items I did not need or ask for. I phoned 3/30/15 after finding unauthorized charges on my bank account and requested a full refund as well as no future charges as I don't wish to utilize this companies services. They are deceptive and misleading. I want the total amount refunded to my original payment method. *********** and ********* hosting are other names that appear In their communications.

Desired Settlement: I would like the $419.99 and $35.99 refunded immediatlely.

Business Response: Initial Business Response /* (1000, 8, 2015/04/13) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated. Thank you Regards Customer Support Team

3/30/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: On 1/17/15 I was coerced into contracting Agile Tech to assist in repair a malware infection in my son's new laptop. I consented to the $199.99 fee to be charged to my credit card. After payment and issuance of the 1 year service contract the Tech advised that the malware infection could not be fully removed but only contained. At the end of the service session, the tech appeared to contain the virus. A few weeks later the virus returned. I got a subsequent call from the Tech stating that they'd been alerted to the infection. On 3/9/15 I again granted the Tech access to my son's computer which was in poor shape. The tech did not solve the problem but instead attempted to convince me that he needed access to all the other computers connected to my router. For an additional charge he offered to "set up a separate router" in my behalf to shield my systems from the malware that is presumably stalking me. I refused access to any of my other computers. While in control of my son's computer, the tech tried to download additional applications causing the laptop to crash putting an end to the service session. I asked him what my options were. The tech replied that without access to the additional computers on my router, there was nothing he could do for me. He suggested that I take the computer in to a repair shop. I complained about the service fee I paid and that it amounted to nothing more than an inoperable laptop and the advice that I take it in to a shop to be repaired.

Desired Settlement: I desire a refund of my $199.99

Business Response: Initial Business Response /* (1000, 5, 2015/03/17) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time the customer would receive her money back into her account. Thank you Regards Support Team

3/30/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On July 25, 2014 we paid $749.99 for 1 year of ********** Support which included payroll issue and 2014 Upgrade. We never received the upgrade after countless times of trying to contact them. Also they lied to my boss about us needing the support for*********** when in fact there was nothing they could do to help us resolve the issue we were having at that time. *********** had a hold on our account and we simply just had to wait a week for the hold to drop off. I called again today and I the floor supervisor was very rude and hung up the phone on me.

Desired Settlement: We would just like a full refund.

Business Response: Initial Business Response /* (1000, 5, 2015/03/17) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time the customer would receive her money back into her account. Thank you Regards Support Team

3/20/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Quick books support payment was required to fix a problem. These guys are not ******

Desired Settlement: Full refund

Business Response: Initial Business Response /* (1000, 5, 2015/03/09) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards Customer Service Team

3/20/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: My ****** computer Security was coming up for renewal and as I was considering renewing I would click on the ****** icon to investigate prices and plans. When I would click on ******, a pop-up would open to Agile Tech solution purporting to be the technical arm of ******** Security. I went through this same process twice with the same results and still in spite of my suspicions allowed myself to submit to this scam. I gave this company control of my computer to evalutate and increase the speed by cleaning/addblocking/removing junk and renewing my subscription with ********. Then *** wanted to give me********* Security instead of ********. Why would he do that if he was an agent for ********? I had already given him $100 and control of my computer! What was I to do ? I believe now that this Company is buying********* Security ( who provides service for up to multiple computers) and then reselling the multiples using the original pass **** as if they are the owners of the multiple computers they are installing the service on. While they do all of this work, they are able to block your view with the screens while they do their dirty work behind the screens they place in your view. After they first time I gave them access, we had a breech of our **** Bank Card. Our bank caught the issue quickly, but 3 charges had been made against the card. The bank ate the costs and reissued new card.

Desired Settlement: I want this company off of my computer. I want my $100 back and I want them prevented from doing this to others.********* Security should be involved with this settlement. They are being damaged immensely! As are all of the others who are being duped by these scam artists!

Business Response: Initial Business Response /* (1000, 5, 2015/03/09) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards Customer Service Team

1/26/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: on 7/18/2014 I called this company they stated that they were ****. I asked many times to ensure that I was dealing with **** as I need to purchase software word 2010 I purchase the software the company installed it on my computer after the did I asked for a product code however they would not give me one and they told me that Agile would be contacting me as they help with **** support. I never rec'ed a product key code every time I called they would only what to sign into my computer which I would not let them my computer word that I paid for stopped working. I contacted **** corporate offices they stated that this company was a scam and that they do not work as ****.

Desired Settlement: the cost for this fake company claiming that they were **** and the cost for purchasing the software 499.99

Business Response: Initial Business Response /* (1000, 5, 2015/01/21) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards Support Team

1/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I needed to change the name of the contact for my non-profit in ** online records. I went online with ** to do so and followed their procedures. But in that process, after several ** directives advising I could not complete the process, I was directed to an online consulting service called Agile Tech Solutions LLC, an organization in Chicago indicating they were a support organization for **. After convincing me to allow them to search my ** 2015 files on my computer to determine what the problem was, they informed me they had found two corrupt files, but would make the corrections in three hours for $375 or 7 hours for $249. Since I needed to use ** urgently I agreed to their request and a charge of $249 on my credit card. A follow-up the next day, Saturday, Dec. 6, 2014, with ** determined that Agile was not a support organization for ** and appeared to be a fraud. I contacted Agile immediately by e-mail advising them to cancel the charge and then contacted my credit card company asking them to stop payment. The credit card company needed to wait until Monday. Dec. 8, 2014, to do so. When I contacted the credit card company on that Monday they advised that Agile had canceled the $249 charge on Saturday, Dec. 6, 2014, apparently as soon as they received my threatening e-mail. In discussing with ** again on Dec. 8, 2014, they indicated it was their intent to investigate Agile, but at that point did not know how Agile had caused the mis-direction of my telephone request for help in changing the contact name for my non-profit organization which ** took care of very quickly with this call. I have heard nothing further from ** although all of this took place beginning December 5th.

Desired Settlement: On December 5, 2014, I needed to change the name of the contact for my non-profit organization in QB online records. I went online with QB to do so and followed their procedures. But in that process, after several QB directives advising I could not complete the process, I was directed to an online consulting service called Agile Tech Solutions LLC, an organization in Chicago indicating they were a support organization for QB. After convincing me to allow them to search my QB 2015 files on my computer to determine the source of the problem, they informed me they had found two corrupt files causing the problem, but would make the corrections in three hours for $375 or 7 hours for $249 which also included a service contract for 6 months. Since I needed to use QB urgently I agreed to their request and a charge of $249 on my Visa credit card. A follow-up the next day, Saturday, December 6, 2014, with QB determined that Agile was not a support organization for QB and appeared to be a fraud. I contacted Agile immediately by e-mail at support@quickbooks247.com advising them to cancel the charge and then contacted my credit card company asking them to stop payment. The credit card company needed to wait until Monday to do so. When I contacted the credit card company on Monday, Dec. 8, 2014, they advised that Agile had canceled the $249 charge on Saturday, Dec. 6, 2014, apparently as soon as they received my threatening e-mail. In discussing with QB again on Monday they indicated it was their intent to investigate Agile, but at that point did not know how Agile had caused the mis-direction of my request for help in changing the contact name for my non-profit organization which QB took care of very quickly with this call. I have heard nothing further from QB although all of this took place beginning December 5th, 2014.

Business Response: Initial Business Response /* (1000, 5, 2015/01/07) */ Thank you for notifying us of this complaint. With regards to this case, the customer has already contacted our Customer Service dept for refund and a refund of the complete amount has already been processed on 6th December. The customer has already received the entire amount. Agile Tech Solutions is an independent Third party company with no affiliation with any brand. We thank BBB for informing us about the issues the customer faces with respect to billing or any other issue which help us address the customer issues in a more effective manner. Thanks and Regards Support Team

12/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On Nov XX XXXX I called company to resolve computer issues. Charged $149.99 and needed to pay upfront and sign document upfront that problems resolved. Took 2.5 hours and seemed to be ok. They suggested I purchase Kaspersky security software for $49.99 to prevent further issues. I again had to pay upfront and sign a document saying everything was resolved. I believed the security software was installed. Next day, noticed that part of the software fix was not installed; I couldn't print. I called and was passed around for over an hour trying to reach someone. Gave up and did it myself. After a couple of weeks, I received an email from Kaspersky telling me that my free trial would expire in 14 days. I paid for a year's worth of support; not a free trial. I have continued to receive these emails every couple of days and my trial will run out in 4 days. I tried to call the Chicago number online. First time I was transferred to tech support, even though I had a billing question. The individual kept calling me ******** and said he had my account in front of him. I tried to tell him who I was and he kept repeating that I was ******** and telling me my phone number was a 312 number and that he couldn't help. I called the Chicago number again and this time was transferred to the billing department. I was greeted with "Hello ********". I got nowhere. I kept trying to explain my problem and he kept saying I was ******** and he couldn't help me. I then got transferred to a number that rang 50 times. I called Chicago one last time. I explained my situation and my previous calls and was told to provide my email and phone and she would have one of the owners contact me. I asked for the owners name and the woman would not provide it; nor would she say where the company was based. Obviously, it is offshore and they have a front in Chicago. I had great difficulty communicating with each individual I was passed *** to; accents were very thick and when I asked them to repeat or explain what they had told me, we very short and condescending. Have yet to hear from anyone. I am very concerned that I granted access to my computer remotely to this company to fix a problem. Not only was it not fixed, they apparently sold me a "free trial" of security software for 49.99. Who knows what they stole from my computer. I have had to treat my personal business as if I had had my identity stolen, to the point of changing all my passwords, card numbers, etc. This has caused me not only monetary loss, way beyond the cost of $199.98, but great stress as well. This company should be investigated as I am sure I am not the only senior who has been taken advantage of.

Desired Settlement: I am requesting a full refund of $199.98 for both the support package and the security software. I would also request that they reimburse me in the amount of $39.99 to actually purchase the security software they said they sold to me. In total I am requesting $239.97.

Business Response: Initial Business Response /* (1000, 5, 2014/12/17) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and billing team had called the customer to confirm whether she has got her money back or not to which customer readily agreed that the money is back into her account and this complaint was made a day before she received her money. Thank you Regards AGILE TECH SOLUTIONS LLC

12/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Notified by internet provider 34 files had acquired a virus. Called antivirus provider and referred to Agile to remove. Paid $229.99 for one year service to Agile. Agile Tech said virus could come from ads through internet even though ads were not opened. Requested all ads be blocked after removing virus. Had other issues after told computer was fixed and all viruses had been removed. Called several times complaining of new problems since a Tech had "fixed" the problem. Each time told computer was working fine. Finally referred to Level 2 tech to fix. Told all issues were corrected. After at least six times calling with another new problem(s)since the computer was "fixed" requested refund of $229.99. Told they would keep working until all problems were solved but could not refund money since they were called so many times already. Had start up problems when leaving computer for lunch or dinner. Screen went black and hitting space bar would not bring back work. Told to pull power cord and disconnect printer to restart. Did not work. Told to replace all cables but that did not solve problem. Told Agile people had deadline of November 20, 2014 to complete work for seniors which I do at home as business. Computer was not fixed by Agile in time to complete work for seniors' deadline. Start up problems and others remained. Needed ********** to solve issues. Discovered had more than 66 files affect by virus when originally had only 34 per internet provider. Had no problems with computer until notified of virus by internet provider. After Agile Techs worked on computer had multiple issues at different times including the start up which was frustrating. I use the computer for work at home and need it working securely and correctly to complete job by November 20, 2014. I trusted my antivirus provider to direct me to a qualified Tech Service Provider and they had recommended Agile. After all the problems I researched Agile only to discover my complaint is not the only one of this type. Originally was notified there were 34 affected files and after Agile Techs worked on my computer had 66 files with a virus and still had over one year left with antivirus protection. Agile also changed the print out of my bank statements which is more difficult to retrieve the correct balance information unless I highlight the entire statement. Asked the Agile Techs each time to correct this problem they created and they never did. I also access e-statements for seniors without computers and they had been familiar with the old format. The charge to correct the errors made by Agile Techs was $349.00. I could have purchased an new computer for the $578.99 total cost to fix mine after contacting Agile Techs. Explained senior citizen on fixed income, hard of hearing and could also not understand the spoken English of most of the Techs. Had my caregiver work with Techs fixing computer. Took at least 3 hours each time Agile was called for her to work with Tech on computer when she was to be working for me during that time.

Desired Settlement: Refund of $229.99 for not fixing computer after at least six times and cost of GEEK Squad repair of $349.00

Business Response: Initial Business Response /* (1000, 5, 2014/12/11) */ Thanks for notifying about this complaint. We have spoken to the customer. We have refunded the amount that was charged to the customer and have offered one year of free consultation. The customer seems satisfied with the resolution offered by us. The case has been closed by our Quality Team. Thanks and Regards support Team

12/8/2014 Advertising/Sales Issues
11/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had purchased a product that I had come into contact with a toll free number for 365 tech support. On May 3, 2014, I spoke to a sales rep/techie name **** @ Agile Tech support. I was then told i was purchasing a package for tech support for three years of unlimited support, followed by a reassurance that they guarantee their service quality that it will outlast the duration of my pc/laptop, and will "always" be available 24/7/365. I purchased two packages at 149.99, one for my parents desktop, and one for my fathers new laptop. Paid via Mastercard, i had then been "welcomed" to Agile as a valued customer. My sister, dad, had used the service a few times when the computer began to get a little "sluggish" at times. 24/7/365 for 3 years. Well on my return home, my dad asked me to call the company to clean the computers as they were not useable. They had become slow, full of spyware and whatnot. So I did just that, picked up the phone and called. Only to find that I "wasn't" in their system, and was not a customer of Agile Tech support. I came home to continue my education, not to have to dig up old receipts of previous transactions and so fourth. So you can see that I am a little bit frustrated with this "tech support solutions" company. They gave me a hard time, putting me on hold, back and fourth asking me to forward emails, forward the receipts. Finally I speak to a man and he reviews everything and tells me he had found my "service". Only to tell me after letting him into my computer that he wanted to "see" the emails and whatnot, and I specified to him that i would not let him view my personal email. So i forwarded him the file. He then told me i had purchased a "year" service, which was not what the initial representative had disclosed to me on May 3, 2014, and that i no longer had their service. So i'm here asking myself what happened to the three year, three hundred sixty-five days a year, twenty-four hour service, seven days a week which I had purchased for my parents. He then told me that it was disclosed on the receipt that it said one year service, and i assured him that I was reviewing the receipt as we spoke and it does not state anywhere in writing that I had purchased a "one year" service. He ignored that statement and continued to say he couldn't help me until I paid again for service and logged off. I have saved that conversation for my own future reference to dispute my allegations. I am extremely upset and feel mislead as a customer. To tell me he had found my account, gone into my computer, then told me the receipt states one year and blew me off. Is quite insulting and unprofessional coming from a "customer service" based business. I used the service no more than 3 times myself, and definitely would not have paid 300.00 plus dollars in total for a service that was only one year those were not the verbal terms. As well there is no where on the receipt where it states one year service, or an email of provided services along with the receipt to disclose the package I had purchased. Rooting from the first sales rep, I feel as if i was lied to, and mislead in order to gain a sale. Only to find out that the "three year" service was only a year, and the lifetime customer support for the duration of my parents PC/Laptop was just a gimmick to get me to purchase that package. I had just finished my conversation on their "messenger" and was disconnected, without a returned call or an explanation as to where on the receipt it stated "one year term". I feel completely taken advantage of, as i do not purchase these tech supports for myself, I had done so for my parents in good faith I was receiving a quality product endorsed by Microsoft. I was mislead i feel as to fulfill a sale, being the company was very new at the time. I would like to be fairly compensated, as their representative mislead me into purchasing a product under a time limit not specified in full truth. Thank you for your time

Desired Settlement: I would like to say i'd like the original agreement to the "three year service" that your representative had mislead me into purchasing. After the last interaction with your tech/representative today on November 4, 2014 at approximately 1700/h, i would like to be refunded the complete amount, as I was ensured the "one year" was stated on the receipt. When I asked him where it was, he had no answer and cut me off. So where is it on the receipt, because a price is not an indication of time, unless noted otherwise.

Business Response: Initial Business Response /* (1000, 5, 2014/11/13) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated through check which has been dispatched for which customer has been informed and an email has been sent to the customer stating in how much time he would receive the check on his address. Thank you Regards AGILE TECH SOLUTIONS LLC Initial Consumer Rebuttal /* (3000, 7, 2014/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've accept their response, just waiting for the cheque. They seemed to have a little discrepancy with FED-EX regarding the location of the address. Aside from that they have been responsive and compliant, as I am now just waiting for the cheque. Once received i will be satisfied with their cooperation to the fullest.

11/21/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On Nov. 7th 2014 I was directed to this company by a man who claimed he worked for ****** Antivirus. He told me they would diagnose my computer and provide a one time fix for $129.99. After spending 3 1/2 hours working on my computer I received a phone call from a different man claiming my computer was fixed, after using it today, Nov. 9th 2014, my computer still has several viruses and is worse than before. I tried to call the customer service number and waited for an hour for someone to answer, no one did and I was hung up on. I called back and again for another 45 minutes no one answered and I was hung up on. I believe this was a scam and I have been fraudulently charged. I would like a full refund of the $129.99 for not only NOT fixing my computer but also for the inconvenience that I have had to deal with. I am a full time student and need my computer for school and now I am unable to use my laptop. I have contacted my bank about the issue and they are looking into the charges as well as this company who fraudulently charged me.

Desired Settlement: I wish to receive a FULL refund of $129.99 and I hope that this company is investigates and shut down so no one else had to endure these issues.

Business Response: Initial Business Response /* (1000, 5, 2014/11/10) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Thank you Regards AGILE TECH SOLUTIONS LLC

11/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was attempting to upgrade my quickbooks 2012 to 2015. Google search gave me the quickbooks247.com which turns out to have no affiliation with ****** Quickbooks. A rep insisted on having me allow him remote access to my computer, installed all sorts of software, including what appears to be Quickbooks 2015 but it does not work right and meanwhile there are bogus user accounts being created on my computer via the Internet. I sent their support an email and they called me back saying they were with "Windows" wanting me to grant them access again. I refused and have demanded a refund which I have not received yet. Meanwhile ****** Quickbooks says they have never heard of this company, although they claim they are an official Quickbooks reseller. Quickbooks charged me $260 for the 2015 version, and said I'd have to settle up my refund from *************.com which is Agile Tech Solutions llc. I claim this is false advertising, damage to my computer, possible identity theft, and not being able to access my accounting information in the mean time while I wait to get the disc. All I want is my $499.99 back and hope and pray they did not steal all my business data, credit card numbers, account numbers, client lists, etc.

Desired Settlement: See above

Business Response: Initial Business Response /* (1000, 5, 2014/11/06) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to him. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer attached with a screenshot of the refund been initiated as a proof for the customer also stating in how much time he would receive his money back into his account. Thank you Regards Support Team

10/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchase Date 09/19/14 Order# AGIL-UXXXXXXXXXXXXVYV payment of $249 via ****************. I was directed to AGILE Tech Solutions via an error message I recieved via McAffee Security. I have since found my PC has virus/spyware and I believe I was fraudulently directed to AGIL. Once directed to AGIL and completing a service agreement to repair my PC they spent some time working with my PC. End result the original and more issues popped up. Upon checking in with experts at Milwaukee PC Oshkosh I had found it is one of many scams for PC service.

Desired Settlement: I had contacted American Express and reported AGILE Tech solutions and they will be checking into it. I expect AGILE to refund American Express $249.

Business Response: Initial Business Response /* (1000, 5, 2014/09/26) */ Thanks for the notification The customer got connect with us on 09th September, got his issue fixed and enrolled for a One Year Support Plan. A dedicated Toll free no and support email was also provided to the customer to call us.Customer also signed the document wherein the customer confirmed that the issue has been resolved successfully. If the customer faced any problem subsequent to the issue resolution, the customer was well within its rights to call us since he has enrolled for 1 year support plan. Its unfortunate that the customer had to take external help to resolve the issue .At the same time it is unfortunate that the third party used unprofessional and unwanted claims about our company's reputation . As a goodwill gesture and part of the company strong quality policy, we have refunded the customer and an email has been sent to the customer as well. We wish and strive to serve our customer better Thanks and Regards Support Team

10/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Agile tech solutions misreprestented themselves a intuit support on 9/28/2014. Charged me 179.99 for bogus service that they made up. After repeated questions to the service technicians telling them that I just bought quickbooks last week, and I expect free support for my email issue, that everything else is working fine..they proceeded to tell me AFTER they got on my computer that my files were corrupt and that they can't solve my email issue without fixing this problem and that intuit support is paid support for 179.99 and it would take 2-3 hrs. They were on for 10 minutes, and then told me over the phone how to set up email myself. I have since found the real phone # for the real Intuit company and called to find out if I was scammed. Intuit had no record of my service call, and informed me that I have 1 year of free tech support for my purchase of quickbooks. I have since lost information in my quickbooks, and have had to call and cancel my credit card and dispute the charge.

Desired Settlement: refund $179.99

Business Response: Initial Business Response /* (1000, 8, 2014/10/03) */ We regret the inconvenience caused to the customer. We are a third-party technical support company and have no affiliation with Intuit. We have audited the call on our end and there was no brand misrepresentation on our end. It is unfortunate that the customer did not have a good experience. Hence, we had already initiated the refund on 29th September. An email has also been sent to the customer regarding the confirmation of refund. Due to the inconvenience caused, we are ready to offer Free Technical support for 1-year if the customer is willing to accept.

9/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My mentally disabled sister, ****** ***** for whom I have Power of Attorney, purchased quick books so that she could do book keeping for a local beauty salon. She installed the program and promptly lost her password. She found the customer support number and called on August 4, 2014. She was quickly convinced that in order to help her she needed to purchase a one year service package for $520. She did so but the customer support person did not fix her problem. Once he had her money he ditched her. She called back and spoke with another gentleman who promptly reset her password (took 30 seconds). I am not denying that my sister was roped into purchasing something she doesn't need. She certainly signed her name. When she told me what happened I called the company and asked why they charged her $520 to reset her password. I asked for the money back, wanting to pay for the 30 second service charge to change the password. The 'customer service' people involved hear did not want to listen to me. They just kept insisting that since her problem was fixed I wanted a refund. That is not at all what I want. My sister is perfectly willing to pay for the 30 second service call. What I did not appreciate was the attitude I was given by these 'customer service' representatives. First, they take advantage of a mentally challenged lady, pressing her into paying $520 for something she does not need, then they refuse to negotiate when I call and start questioning their business practices. Product_Or_Service: Service Contract

Desired Settlement: DesiredSettlementID: Refund I would like for my sister to get a refund of the $520 and have a reasonable fee charged for the 30 second service call necessary to change her password.

Business Response: Initial Business Response /* (1000, 5, 2014/09/05) */ Thank you for notifying us of this complaint. With regards to this complaint we would first of all like to sincerely apologize to the customer for any inconvenience caused to her. Secondly we would like to inform that the refund of the amount which the customer had paid for the services has already been initiated and an email has been sent to the customer stating in how much time she would receive her money back into her account. Though the customer's desired resolution for us was to keep a one time fix charge and refund rest of the money, still we have initiated a refund of the complete amount. Thank you Regards Customer Service Team

8/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company maliciously took over my computer through networks and a breach in security of my information to maliciously install malware that attached *********** and popups that i did not want and do not want as well as many softwares I do not want and did not want on my computer and used my fears and upset feelings that they were popping up to maliciously falsely advertise as Kaspersky (The internet security software that i bought to stop the malicious take over) . They used my desire to stop this inappropriate dumping of gross files into my computer to make me feel as if I needed them instead of the crediable company i went to solve the problem. Agile misrepresented themselves as three seperate companies first they lied to me and stated they were kaspersky on a website and when i called the number, so I thought I could trust them to alk me through tech support on installion of the software: After I let them into my computer they continued to ask me for money($500). They wanted five hundred dollars to disinstall the maleware they installed after i had already removed several times my self and installed the security they continued to hack and kack again to ask me for more and more money. When i started to catch on the phone became disconnected so when i called back i asked what company it was and they then stated East Tech, again they went into my computer and disabled it again and the phone went disconnected again. I called back and they stated their name was agile Tech. Each time I called i called the same number that was listed on the false website of Kaspersky which is now not available on the internet. It went up in that moment of fear and disgust so I called and they said they were kaspersky. The number io XXX-XXX-XXXX

Desired Settlement: A new computer(Toshiba), with microsoft office professional suite, Kaspersky total secirity software, and a public apology.

Business Response: Initial Business Response /* (1000, 8, 2014/07/24) */ First of all, our sincere apologies to the customer for any kind of inconvenience in working on the computer. There is some sort of confusion with the name of the company that the customer called. We have checked our database multiple times and we haven't received any call from the customer. It is our policy to get the customer name for every call so the fact that we cannot find the name on our database inclines us to feel that the customer called the other company East Tech. Also, we do not have any subscription plan for 1-PC support service for $500 which makes it more unlikely that the customer called Agile Tech Solutions. Our hypothesis is that the customer called the other company and after that there might have been another ad served by us. This might have led to the confusion. We are more than happy to provide free technical support to the customer for one-whole year. We can also provide a priority line for the customer which we generally use for our business clients. Hopefully the customer understands that he/she did not call us an in fact called another company for technical support. Again, apologies from our end and we want to solve the issue amicably. Initial Consumer Rebuttal /* (3000, 10, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The phone number I called is recorded in my cell phone and was called multiple times because of the scamming that was being done. Each time I called the same number I was given a different company name but the phone number dialed is the same. Final Business Response /* (4000, 16, 2014/08/01) */ We want to resolve this case as soon as possible but we are not getting any cooperation from the customer. 1. We haven't charged any money to the customer so we cannot find anything about the customer on our database. The name of the customer is************ but the email is from ************ which is contradicting. 2. If the customer can provide a phone number, we can extract the call recording and verify the exact issue. Unless we can verify on our end, we will not accept any false claims. When we tried to email the customer we did not get any cooperation. We have asked for the call recording from the customer without any luck. 3. Finally, we do not install any malwares on any computers. We are a remote technical support and we provide a resolution for such issues rather than cause them. 4. We also tried to verify the address provided by the customer from the national database without any luck. We don't want to send a laptop to a location that does not exist. A verbal confirmation about the address would be great. We want to make sure that this case can be resolved mutually but we are unfortunately getting no cooperation from the customer. Thanks, Support Team Final Consumer Response /* (4200, 14, 2014/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response does not directly resolve the issue. I have used a trusted source to fix the problem, because this company changed its name several times and actually caused the computer problems to obtain an income. The compnay is not trusted to do any thing on my computer.

7/14/2014 Problems with Product/Service
6/9/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have authorized AGILE TECH SOLUTIONS LLC with their office ** ********************************* ****, Chicago Illinois-XXXXX to debit my Credit Card for sum of $399.99 on, 18th February 2014. We agreed that with this payment i would in return receive technical support for 1 year. When my computer started malfunctioning i was told there is nothing they can do because it is not a software issue. It does not state anywhere in the agreement we signed that their services were limited to software support. It states that I would receive technical support and instead i would given the run around and then promptly told by the billing department that I will not under any circumstances receive a refund for the breach of contract agreement.

Desired Settlement: I would like a full refund and the contract terminated.

Business Response: Initial Business Response /* (1000, 5, 2014/05/27) */ The customer took services from us in February and called us a few time over last few months for onilne technical support. The customer also signed a Digital Agreement which stated that the issue has been resolved successfully. The customer called us on 27th May 2014 with a Hardware Issue. We tried explaining the customer that we do online support remotely and we cannot fix hardware issues but can assist customer in the best possible manner. We understand that the customer is quite upset with the hardware issue and hence have initiated the refund from our end . The same should reflect in the customer's account within next 5-7 days. An email confirming the refund has also been sent to the customer. We hope to serve our customer better. Thanks and Regards Support Team

2/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: At this point I want my money back. I am forced to close my checking account and notify all those with whom I have automatic withdrawal agreements, because I have to worry that Agile Tech Solutions will tap my account again. They are a criminal operation!

Desired Settlement: I want my money back: $299.99 I also want to be reimbursed for possibly having to pay for new checks. Other loss cannot be measured.

Business Response: ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Final Consumer Response /* (450, 8, 2014/02/26) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: Greetings - I'm not sure whether you received the copy of the check sent by Agile Tech Solutions at ***** *********************************************** which I just sent. Ivisited my bank and received verification that the check for ******* dated 2/12/14 is good. Thank you very, very much for your help. *********************************************

2/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: These people are masters at assuring they will complete thier agreement, and putting you off very politely.."we'll call you back to resolve this" ******* I purchased on line an operating system disc to be mailed to me. This has never arrived. ****** called-they said I'd have it in 8 days. ****** said supervisor would call back-(not) ****** said will call back in 1/2 hour (not) ******* said will call in 10 minutes ******* email sent to *****, a supervisor no response to problem ******* talked w/ *********** he will talk to billing team,they will call back in 15 minutes (not) ******** I was told a refund was initiated, and it would hit my bank in 2-3 working days ******** I'm told a higher up will call back in 1/2 hour (ha ha ha) ******** Wheres the $$? he says a refund was iniated 10****** and it will be mailed to me.and I should recieve it in 5-10 days. I asked him what mailing address he had for me ( I had given it by phone and thru email at least three times) He couldnt locate it so I gave it to him again.

Desired Settlement: *******

Business Response: ***************************************************** The customer with complaint ******** have been issued a check for the refund and it has been dispatched from our side to their billing address which they would receive within next few business days and we have sent the mail to them with an attached **** image of the check.

2/3/2014 Delivery Issues
1/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: AUGUST **** I CONTACTED ***** CUSTOMER SERVICE ABOUT AN ISSUE I AM HAVING WITH MY COMPUTER. BEFORE MY ORIGINAL PROBLEM COULD BE RESOLVED THE CUSTOMER SERVICE REP. SAID MY COMPUTER HAS LOTS OF JUNK FILES, ******** AND IS INFECTED THIS IS WHY IT RUNS SLOW. THAT ALL ISSUES COULD BE RESOLVED ONCE I PAID ******** I WAS HESITANT AS IN MARCH **** I PAID US TECH SUPPORT FOR THE SAME SERVICE.TO DATE MY COMPUTER IS STILL RUNNING SLOW, FREEZES, AND HAS TO BE RESTARTED. Product_Or_Service: TECHNICAL WARRANTY, COMPUTER REPAIR

Desired Settlement: DesiredSettlementID: Other (requires explanation) THIS BILL IS DUE TO BE PAID SEPTEMBER ********* I DON'T FEEL SERVICE WAS PERFORMED AND I SHOULD NOT BE RESPONSIBLE FOR SERVICE THAT WAS NOT PERFORMED.

Business Response: Business Response********************************* The customer with complaint ******** issued a check for the refund and it has been dispatched from our side to their billing address which they would receive within next few business days and we have sent the mail to them with an attached***** image of the check. Consumer Response******************************** The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: accepted


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Customer Reviews Summary

8 Customer Reviews on Agile Tech Solutions, LLC.
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