Are you the Owner of this Business? ×
BBB® - Start With Trust

Are you...?

If yes, click here to learn about BBB Accreditation.

Are you...?

This business is not BBB accredited.

Manufacturers' News, Inc.

Phone: (847) 864-7000 Fax: (847) 332-1100 View Additional Phone Numbers 1633 Central St, Evanston, IL 60201 http://www.manufacturersnews.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company identifies, contacts and collects information about U.S. manufacturing companies, then provides printed state directories and access to its database of 400,000 manufacturing businesses.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Manufacturers' News, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 25
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

1 Customer Review on Manufacturers' News, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1975 Business started: 01/01/1912 Business started locally: 01/01/1912
Type of Entity

Corporation

Business Management
Mr. Thomas G. Dubin, President/CEO Mr. George Kartsounes, COO
Contact Information
Principal: Mr. Thomas G. Dubin, President/CEO
Business Category

Publishers - Directory & Guide Manufacturers & Producers Directory and Mailing List Publishers (NAICS: 511140)

Alternate Business Names
Illinois Manufacturers Directory
Products & Services

Manufacturers directories for all 50 states, ezselect.com website offering real-time access to the MNI database of manufacturing companies, and IndustryNet.com, an industrial search engine to find suppliers of machinery, equipment, parts, supplies.


Customer Review Rating plus BBB Rating Summary

Manufacturers' News, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1633 Central St

    Evanston, IL 60201 (847) 864-7590

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/25/2016 Billing/Collection Issues | Complaint Details Unavailable
5/18/2016 Billing/Collection Issues | Complaint Details Unavailable
2/19/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: ****** is the representative for Wisconsin. She calls and calls and calls for two weeks straight and gives the same story every time. She always says that our account is going to be delinquent but never is. She tries to get to talk to the CEO and never wants to talk to the person that is supposed to take care of these mattes. She never has any recollection of calling every day harassing us to get us to pay. She sent us the same invoice but the only thing that has changed is the invoice date. She almost got us to pay $1000 to them when we were only supposed to pay $500. They are a HUGE SCAM!! Also, once you pay the $500 then you have to pay $162 for the actual book that you get printed in. They also give you fake numbers on who looks at our ads they put in and can't tell us the number of people that actually go on our website... They just harass and harass until you pay them. We finally figured it out! Please look at all of your invoices and talk to everyone that may have had contact with her to make sure that you actually authorized the purchase! Please don't waste your money on them!!

Desired Settlement: We have fully stopped contact with this company. We have told them not to contact us anymore. We will be screening their calls to, and all of our employees know not to answer the phone when *** (************ calls.

Business Response:

*** ****** Industries has been a customer of ours since at least 1997 (our records only go back 20 years), purchasing directories and directory advertising.  *** ****** has ordered and paid for advertising in every edition of our annual ********* Manufacturers Register since 2005.  For many years our contact at the company was **** ******, but last year's advertising was authorized by ***** ******.  The Register is published each July, so on 1/28/16 our sales rep **** ****** phoned Mr. Sch*** to simply ask him if he wanted to renew for this year's edition.  Mr. Sch*** directed her to talk to ********* *******, so Ms. ****** called Ms. *******.  Ms. ******* and Ms. ****** exchanged some emails, as Ms. ******* had a couple questions about edition dates (since the Register is published in July, it is titled for the following year).

Ms. ****** quoted Ms. ******* a renewal rate of $500, only $1 more than the company paid last year, and had simply been awaiting a response from Ms. ******* as to whether or not she chose to renew.

This complaint was apparently filed by the person that answers the phone for *** ****** Industries, someone who obviously understands very little about our procedures or the history of our business relationship.  Nearly every allegation in the complaint is untrue.  For example, *** ****** has always received a complimentary copy of the Register with their advertising, as do all display advertisers.  Last year Ms. ****** even shipped Mr. Sch*** a 2nd copy at no charge.

If *** ****** chooses not to renew its advertising for this year, that's fine.  Ms. ****** was simply calling a long-time customer to find out the company’s intentions for this year’s edition.  For the record, Ms. ****** has been selling and renewing advertising here for 18 years, and this is the first time someone has registered a Better Business Bureau complaint about her. 

We will cease contacting this customer, and the company may reach out to us should it wish to renew its advertising for this year’s edition.

2/9/2016 Billing/Collection Issues | Complaint Details Unavailable
2/8/2016 Advertising/Sales Issues | Complaint Details Unavailable
9/10/2015 Problems with Product/Service
8/12/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: A representative of this company claims to have received phone authorization on 11/12/14 to run an advertisement in their publication. The employee named has no authority to approve a listing or any recollection or intent to agree to the post. At the most he may have confirmed our mailing information. The representative has called repeated being rude and threatening and it's clear they have a habit of just bullying people into paying these fraudulent invoices. In years past they have been asked to stop calling and told that our company has no desire to use their services. Their tactic appears to be to keep calling the company until they reach someone who will "confirm" the mailing information thereby allowing them to put the name of an actual employee on their fraudulent invoice. After we told them repeatedly on multiple occasions that we did not authorize this invoice and have no wish to pay to advertise in their publication they are now threatening to send us to collections and report on Dunn and Bradstreet. We will be sending all of this information on to our legal representative if this is not resolved quickly. My assumption is they continue with the threats and calls until companies decide it's worth paying the $200 to get them to go away.

Desired Settlement: We would like a credit for invoice G45831-00 and to receive no future calls. This should be considered a permanent "no authorization" for their services.

Business Response: Initial Business Response /* (1000, 5, 2015/08/11) */ We do not force any customer to pay if not completely satisfied with our services, so we have credited invoice **********. We do not place disputed invoices with any collection agency, and we do not report anyone to Dun & Bradstreet. Our phone records confirm that our ad sales rep Michael ****** talked with Custom Rollforming's Mike ******** for 3 minutes on 10/30/14, and then again for 4 minutes on 11/12/14. It is Mr. ******'s contention that he clearly quoted the $199 cost of four listings and that Mr. ******** agreed to that cost. Indeed, we mailed Mr. ******** a confirmation of the $199 order a couple days later 11/14. Please note that we were never notified of any dispute back then when the conversation would have been fresh in Mr. ********'s mind. Also please note that Custom Rollform's parent company, Bradbury Company, has advertised in our annual Kansas Manufacturers Directory every year since 1996. Each year the renewal has been handled verbally over the phone and we have never had a problem in those 20 years. If Mr. ****** let his frustration manifest itself in rude or "bullying" behavior, then we sincerely apologize. He has been counseled about proper customer service procedure. Again, we have credited the invoice and Custom Rollforming will receive no future calls. Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) We appreciate your time. The parent company's advertisement is why we do not need Custom Rollform to advertise on their own. Thank you.

7/16/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 12, 2015 I record a listing with incorrect information for our business . It was Titled Florida Manufacturers Register. we felt this was for a product we had purchased and we needed to correct the information . so we did, and signed the form and sent it in. Soon after we received a Bill for $ 177.00. We placed a phone call , Several phone calls to Manufacturers' News, Inc. To rectify the situation. They were not pleasant, and simply reminded us that we signed the form and therefor owe the money. We are not happy with the service, product, and tried to cancel within the 30 day time period and were not able to do so. We are being send Final Notices and fear this will go to a collection agency. We hope you can help us.

Desired Settlement: We would like to clear our balance and as we are not a manufacturer of any kind, we are a window cleaning company, we would like to be taken out of whatever it is they are doing with the information they have.

Business Response: Initial Business Response /* (1000, 5, 2015/07/13) */ Our records show a different time frame than mentioned in the complaint, in that we received the signed order 1/5/15, mailed the customer an order confirmation on 1/20/15, but were not notified that this was not wanted until 6/15/15, two months after publication. Nevertheless, our customer service agent did credit the invoice 6/15 and mark it not to pursue. It was her first week on the job and she unfortunately neglected to check one of the boxes in our system to terminate statements, so a July 1st statement was mailed when it should not have been. We apologize for that error, and the balance has been cleared. Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Account has been closed and no further action will be taken against our company. Thank you for your assistance. Have a nice day.

7/10/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: We were contacted in August 2014 by Denise ****** asking to renew. She was told our President had to give authorization. She called several other times, I also emailed her in September telling her there was NO authorization given at this time. She called again in early October and I told her then there was NO authorization she stated, well we are going to print in a few weeks. I said, there is no authorization. I CANNOT give permission. In April of this year we received a directory and a bill. We then got another bill in May and I then called Denise ******. I stated we were not paying, she said Brenda had given her authorization. I said, Brenda has been gone since June 2014. Denise then said, OH! it was Rich, I said we have no Rich that works for us. She said well I got approval over the phone or by email maybe it was Dawn. I pushed her and asked for documentation, she stumbled and said , I don't have any because you have had us publish every year since 2006 so I assumed you wanted to do it again this year. I said, we don't do anything verbal, its all written documentation. She said How about pay half? I asked to talk to the collections department, I was put on hold and no one came on the line. A few weeks later, Angie from collections called I gave her the whole scenario and told her we NEVER GAVE AUTHORIZATION. She said oh my! I will take care of this. Denise called 20 minutes later to talk to me. I wasn't available, she said she would send an email. She didn't. I called her a few days later, she tried bullying me into paying this bill and I informed her I will not pay a bill we didn't approve. She said, can you pay half. She said you have always been in this since 2006 and I assumed you wanted to again. I said we aren't paying something we didn't approve,and she cannot assume we want to do something without written documentation. she has NO documentation stating otherwise. She said, send the directory back and we will write this off as a bad debt. I said NO! its not a bad debt, its a phantom debt you created. I said, send me documentation showing me you will not further pursue action and then I will send the directory back.. I have NEVER received documentation so the directory still sits here. We are not paying a bill she indebted us to. Also, now we received a statement threatening collections against us and they doctored the statement saying our President gave approval, which is false. We will not take this! Denise created the mess, she will rescind the mess.

Desired Settlement: We want the bill to be dismissed as we will send the directory back at THEIR COST. WE WANT NO COLLECTIONS ACTIONS NOR BE ASSOCIATED WITH BAD DEBT WE PAY OUR BILLS!!!

Business Response: Initial Business Response /* (1000, 5, 2015/07/08) */ Our sales rep Denice ****** has been out of the office on vacation for the past week and a half, which perhaps is the reason this has not been taken care of. Her notes from before she left do indicate that we are crediting the invoice and not pursuing payment. Unfortunately she had not gotten around to doing so before the July 1 statement was mailed. We credited the invoice today. No need for the customer to return the directory. Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Facts have prevailed! Thank you BBB for your help

6/22/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: We received statement #EBXXXXXXXX for $175.00 for services that we did not authorize at the time of the phone call. We told them this was not authorized and we will not be paying for it. We even went further to say review the recording where we clearly state we do not want to continue services, the company response was in actuality there is no recording.

Desired Settlement: We want the charges dismissed and services cancelled. We will not be paying for something we did not authorize or want.

Business Response: Initial Business Response /* (1000, 5, 2015/06/10) */ Our sales rep ******* ******* maintains that in a 10/1/14 phone conversation Ms. ***** authorized the $175 listing and gave him a new company name, web address and email address to use, and told him to run "just that". We mailed Ms. ***** an order confirmation the next day, 10/2, and have no record of any problem or dispute being raised back then. Nevertheless, we do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice and ******* will receive no further invoices or statements regarding this matter.

6/8/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Rep ******* ****** called me in February 2015, says I owe him $179 for listing in his directory MNI and says that my employee authorized this in June. She does not remember authorizing anything, I do however remember telling someone that I do not authorized and I want to cancel on another one of their harassing calls. He insisits that I'm wrong and I did not cancel and we authorized this purchase, and so I asked for him to please provide me a signed contract and he states he does not have one. I told him I do not wish to advertise in his directory and he tells me I am still responsible to pay him $179. He starts to insult my company and my & my employees integrity and our memories, and says he is sending me to collections for $179.00 This company should be required to get something in writing if they want to hold people accountable. There are numerous reports of this business and this scam online. I have e-mails to prove my requests and his disrespectfulness.

Desired Settlement: I just want them to stop harassing me, my employees, and not try to send me to collections for something I didn't authorize. I also think they need to stop doing this to other business' and change the policy to where they have to send a confirmation or contract that is agreed to.

Business Response: Initial Business Response /* (1000, 5, 2015/05/26) */ We do require a signature for all orders from first-time customers. However for orders under $250 from previous customers in good standing, we do routinely accept verbal authorization which runs smoothly 99.5% of the time. *** **** & ****** authorized and paid for advertising in our 2008, 2010, 2011, 2012 & 2014 editions with no problems. The first four years were authorized by ***** ******* and the 2014 was authorized by **** ******** On 3/6/14 our ******* ****** called Ms. ******* to ask if she wanted to renew for the 2015 edition. Mr. ****** is adamant that Ms. ******* told him yes, they wanted to renew. We followed up by mailing her an order confirmation and we have no record of any instruction to cancel the order. So in January 2015 the advertising was published in our 2015 edition. We do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice and have ceased all collection efforts.

5/18/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I was contacted through mail about a free/or paid business listing which in the example had information that I did not want published. It was not public information. I crossed it out and corrected the info so if they published any of my information (free only), it would at least be correct. This directory had nothing to do with my industry so I would never have any interest advertising in it. I sell retail to individual consumers, not industrial supplies for manufactures. Within a week I got an invoice for $177. I called the company immediately to dispute the invoice and they said it was already at the printers and it was too late so I must pay. I explained the situation and they just treated me like I was the scammer. I asked for a supervisor and they denied me. I finally told them that if they tried to bill me or send this to a collection agency I would file a complaint. Well, I just received another invoice from them so I am filing this complaint as a first step. I find it hard to believe that a legitimate directory would fill it's listings with business that have nothing to do with the industry it is targeted to. They even sent a one page layout of my listing which of course I am the only company in that heading. Because know one in my business would ever list themselves in this directory. It would be pointless. I believe this adds to the thug scare tactics and switch and bait letters they use to trick people to pay these frivolous invoices. Simple, kind and common sense customer service would stop all these complaints.

Desired Settlement: I am asking for a letter stating I am cleared of all charges and my balance is zero and that no collections contacted. I am also asking for them to remove all information out of their listings and ad solicitations form here on out. Any contact after this case concludes will be considered harassment.

Business Response: Initial Business Response /* (1000, 5, 2015/05/05) */ We apologize to Mr. ****** as this was a procedural error on our part. When Mr. ****** called on 3/17 to indicate that he did not intend to order a paid listing, our Customer Service Rep ***** flagged the account on our system not to send statements and not to pursue. She neglected however to credit or suppress the actual invoice, so when the Directory was published on 4/18 an invoice was mailed. The invoice has now been credited, and Pure Wave Audio has a zero balance. We apologize again for the error, and Pure Wave Audio has been removed from our solicitation list.

5/18/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This company offered a free listing update in there catalog. About a month later I received a bill in the mail for $177. They then emailed me stating they have my signature on a bill and we authorized the $177 update. I advised them that there is no way I, as a business owner, would update a listing in an unknown publication for $177. Furthermore, I would never ask them to bill me as all my accounts are paid up front. Even my largest accounts I pay in advance. They stated if I would have paid advanced it would have been for $150 but since I didn't it will cost $177. I told them if this were in fact true and I wanted there publication I would have sent a check along with the request. The address on the publication is incorrect and there is no way I would of paid $177 to correct our phone number. I will not pay for this publication and this company is a scam. Reading through the other reviews I can see that this is an ongoing problem with this company and I will never again do business by mail or believe anything is free.

Desired Settlement: Write off bill and feel free to take me off of any publications from this company.

Business Response: Initial Business Response /* (1000, 5, 2015/05/18) */ The first sentence of Mr. ********' complaint is absolutely untrue. The solicitation that we mailed to his company clearly stated the $152/$177 pricing. In fact, the words "free" and "update" do not appear anywhere on the form. Per Mr. ********' request, on Friday we mailed him via certified mail the original document that he signed. We don't understand why he fired off this complaint without even waiting to receive the document and see whether he might be mistaken. Regardless, we do not force any customer to pay if not completely satisfied with our services, so we have credited the invoice and taken ********** ****** off of our mailing list. Initial Consumer Rebuttal /* (2000, 7, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Agreed to cancel and do not take solicitation from any company.

4/30/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Manufacturers News continues to call us at ************ claiming to be offering a free business listing. We have requested multiple times (a) not to be listed and (b) for them to stop calling. We are now receiving multiple calls per day, sometimes several per hour.

Desired Settlement: STOP CALLING!

Business Response: Initial Business Response /* (1000, 5, 2015/04/30) */ We were indeed contacting Chronicle Graphics in an annual attempt to update its free profile in our directory. Per Mr. *****'s request, we today removed Chronicle Graphics from our database and will not contact them in the future. Initial Consumer Rebuttal /* (2000, 7, 2015/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/8/2015 Advertising/Sales Issues
3/20/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: They contacted us about a free business listing. They sent us a copy of the listing with incorrect info. We corrected their info and agreed to the free listing. Then they charged us. We asked them for proof that we agreed to pay for an ad. They faxed us an invoice signed by our president, however, they edited it and inserted a line agreeing to their fee. This is a fraudulent invoice and we will not pay it. Please alert others to this company. MNI manufacturesnews.com is a scam!!!

Desired Settlement: MNI needs to write this off.

Business Response: Initial Business Response /* (1000, 5, 2015/03/10) */ We have credited Sterling Tea's invoice, as we do not force any customer to pay if not completely satisfied. That said, Mr. ******' allegation that we edited or altered the signed order is completely untrue. We are sending him today the original signed document via certified mail. Once he receives and inspects this document, we hope that Mr. ****** will do the right thingadmit he was mistaken and retract his complaint.

11/21/2014 Advertising/Sales Issues
11/19/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I called and talked to a ****** about the unauthorized advertising bill we got. And she hung up on me when I said it was fraudulent charges. I only authorized an ad back in 2011 and that ad was put in the wrong category. I did not authorize this and we should not have to pay this fraudulent bill. They need to be turned in for fraud.

Desired Settlement: Fraudulent charges.

Business Response: Initial Business Response /* (1000, 5, 2014/11/18) */ We do not force any customer to pay that is not completely satisfied with our products and services, so we have credited the invoice per Mr. ****'s wishes. However Mr. **** is seriously mistaken as to the allegations in his complaint. He mailed in an order in August 2011 for a listing under the****************************** category and paid for it 12/9/11 with his check #9837. Then on 6/11/12 our sales rep **** ****** called Mr. **** to ask if he wanted to renew for the next edition. Mr. **** instructed her to change the category to MOVING & STORAGE. He also added his company's website and email address to the listing, and the line "Wherever life leads you, we will get you there." He paid for the listing 6/29/12 with his check #1266. In 2013 the account was assigned to our sales rep *************** She called and talked to him the summer of 2013, and then followed up with emails 8/8/13 and 8/22/13, quoting him a price to renew. On 9/17/13 she finally received an email back from him stating "Yes that looks good sorry I just got this email everything important started going to spam for some reason." Again, we have credited the invoice so Mr. **** and his company will receive nothing further regarding this matter. But this certainly was not a "fraudulent charge".

9/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Company has ignored our repeats requests to be removed from Illinois Manufacturers Directory and their marketing lists. We have received countless USPS letters, emails, faxes and phone calls. It is at the point were it should be considered harassment.

Desired Settlement: Permanent removal from Illinois Manufacturers Directory and removal USPS mail list, email list, fax and phone list solicitations and added to Do Not Call List.

Business Response: Initial Business Response /* (1000, 5, 2014/07/24) */ We find no record of any previous request from ASM Sensors to be removed from our mailing list. Certainly this is the first company management has heard about it. But we are always happy to remove any company from our contact list, and we have today noted both our customer and editorial databases to suppress all mailings, calls, emails, etc. to ASM Sensors. Initial Consumer Rebuttal /* (3000, 12, 2014/08/13) */ This business called us yet again on 7/30/2014 at 9:53 am to pressure us to have an ad in the IL Bus. Directory. In their response, there was absolutely no mention of removing ASM from their IL Business Directory and place us on their DO NOT CALL LIST. The only way to resolve this matter is the firm commitment for the company to follow through with the follow items: 1. Removal of ASM Sensors from their IL Business Directory. 2. Addition of ASM Sensors to the DO NOT CALL LIST Final Business Response /* (4000, 14, 2014/08/19) */ We did in fact add ASM Sensors to our "do not contact" lists back on July 24th. We just checked our phone records, and find no outbound calls to ASM's number (XXX-XXX-XXXX) since that time. And we do not publish an "Illinois Business Directory". For all these reasons, we do not believe the July 30th call they received came from us. There are many directory publishing companies out there, both legitimate and shady, that make calls attempting to update or sell directory listings. Unless ASM has some specific evidence that the call was from Manufacturers' News (name of the caller?), we must assume the July 30th call was from someone unrelated to us.

8/28/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: We received Invoice # GXXXXX-XX in the amount of $365.00 for advertising. Our contact did not authorize this advertising at the time of the phone call on 8/8/14. We inquired about the invoice via phone and my contact advised that he didn't authorize the service and ****** ******* stated yes you did, I remember speaking to you but could not provide any written proof.

Desired Settlement: We are asking that Invoice # GXXXXX-XX be credited in the full amount of $365.00

Business Response: Initial Business Response /* (1000, 5, 2014/08/22) */ Please note that the person that filed this complaint, ****** ****, was not involved in this transaction. The two parties that were involved, our sales rep ****** ******* and *********** **** Helman, talked yesterday and appeared to have resolved this matter. That's why this complaint from Ms. **** comes as such as a surprise to us. We do not force any customer to pay if they are not completely satisfied with our services, so we have credited invoice #GXXXXX-XX.

8/26/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I know my budget and would not have signed up had I been informed of the $174 charge for inclusion. I believe I was contacted to be included from Colorado business records in 2013. Then after it was published the letter was poorly manipulated by photoshop to manipulate initial inclusion letter to include charges, after the fact. The PDF I received when I complanined has a type font and size discrepancy on the subject line. I signed up as Fish Creek Spinners and was listed as Fish Creek Spinners LLC. I did not become an LLC until February or March 2014

Desired Settlement: Remove my company from the listing and stop harassing me for collection of $174 which is in progress harassment.

Business Response: Initial Business Response /* (1000, 5, 2014/08/20) */ We are sending Mr. ******* via certified mail the original document that he signed and mailed in to us, so that he can see that he is mistaken, and that the original document did and does state the $174 price. Absolutely nothing was "manipulated" or "photoshopped", as the original will prove. We do not force any customer to pay if not completely satisfied with our services, so we will cease all contact with Fish Creek Spinners regarding this matter. We would, however, welcome an apology from Mr. ******* once he sees that his allegations were without merit.

7/15/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: At the end of 2013 the company that I am employed for received a letter asking for verification of the company information listed in the Manufactures' News directory. This company misrepresented the details of advertising and payment required. In the beginning of 2013 invoices to my attention began arriving. I only signed a document verifying the data I provided was accurate and there was never an indication there was payment required on the documentation signed. I am not authorized to pay this invoice and never intended to agree to a purchase. Today I called the company informing them that I was not authorized to approve this type of transaction and their representative *********** told me that my company's information had already been added to the director, but they could offer a discount. He faxed this settlement amount to me but the company that I work for does not wish to advertise in their directory.

Desired Settlement: Dismissal of charges listed on invoice as my employer is an engineering firm and does not utilize the services provided by Manufacturers' News. Furthermore these services were not requested and I am not authorized to approve their charges.

Business Response: Initial Business Response /* (1000, 5, 2014/07/09) */ We are happy to credit ****** Engineering's invoice, as we do not force any customer to pay unless completely satisfied. To be clear, the order form that *** ****** signed and returned to us was only five sentences long. And the fourth sentence was "The basic phone/fax/web/email listing, which appears bold, is only $149 if payment enclosed at time of order or $174 which is due when the Register is published." *** ****** checked the option "Run the basic phone/fax/web/email listing as appears above/no corrections". Furthermore, upon receiving her order in early February we immediately mailed her an order confirmation stating all the pertinent facts of the order (edition, category, price, etc.). We were never notified of any problem or dispute, so in May the 2014 Texas Manufacturers Register was published and distributed with ****** Engineering's listing included. It wasn't until yesterday, 7/8, that we were first notified that this listing was not wanted. We asked if ****** would consider paying 50%, since the listing has already been published, and were awaiting *** ******'s response. In any case, we have credited the invoice so ****** Engineering will receive no further calls or correspondence regarding this matter.

7/14/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In January 2014 Mac Fabricator's received a letter asking to update the company's address and type of business. I only signed the document to verify the information Manufacturers' News ALREADY had listed was correct, I DID NOT sign on any indication that there was a payment required. Since this incident, Mac Fabricators has received many faxes and phone calls regarding the collection of $174.00 for an open invoice with the company. Manufacturers' News, Inc. did not provide any type of service for Mac Fabricators, and the way this invoice was created is very unprofessional. We do not wish to pay this fee, for the company used a very misleading method to create a it. There was never any service provided.

Desired Settlement: We do not wish to pay this fee, for the company used a very misleading method to create a it. There was never any service provided. This open invoice should be terminated.

Business Response: Initial Business Response /* (1000, 5, 2014/07/07) */ We are happy to credit Mac Fabricators' invoice, as we do not force any customer to pay unless they are completely satisfied with our services. To clarify a couple matters, the form that ********* signed and mailed in to us clearly indicated a price. In fact, the sentence right above where she signed and wrote her name was "Cost of the basic phone/fax/email/web listing, which is bold, is $174 due upon publication in May". The last sentence of the form was "We will mail an order confirmation and invoice." Additionally, a service WAS provided, as we did publish Mac Fabricators' phone/fax/email listing as authorized by ********* in our 2014 Texas Manufacturers Register, which was published and distributed back in May. Finally, as to *********'s claim that she has received "many faxes and phone calls" from us, our records show that we phoned Mac Fabricators only once about this issue, on 6/27. When ********* indicated that she did not remember placing this order, our collector offered to fax her the signed order, which she did that day, and we were awaiting *********'s response. How unfortunate that she involved the Better Business Bureau before even attempting to resolve the matter with us. In any case, the invoice has been credited so Mac Fabricators shall receive no further calls or correspondence regarding this matter.

3/21/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Company misrepresented the details of advertising and payment required. The timeline receiving the request to update my address and type of business to the time of then receiving an invoice was between 6-9 months. Furthermore I only signed a document verifying the data I provided was accurate never indication there was payment required! This is very unprofessional and the billing department did not handle or disagreement in an agreeable manner since I am the customer. I do not plan to honor business with this company soley based on integrity with business practices. Yes I have paid in "Negoicated" lower price bill to avoid any more lost time with dealing with this company as they threatened to turn us over to a collection agency. Do not expect repeat business from us when we are treated with less than par business practices regarding adverting.

Desired Settlement: A refund, an apology and to be removed from all advertising, call list or mailers regarding communication with this company. I am appalled that such a reputable company that has been in business for so long can treat future clients this way. Please stop misrepresenting this adverising request - by not stating there is a fee or payment for services. Shame on me for not doing due dilligence before writing any information on a document. Thank you for teaching me a valuable lesson in marketing scams.

Business Response: Initial Business Response /* (1000, 5, 2014/03/10) */ We do not force any customer to pay if they are not completely satisfied with our services. We have not received any payment from Synergy Security Solutions, but if a check arrives we will be happy to send it back. Our order form is really only three sentences long, and the third sentence is "The basic phone/fax/web/email listing, which appears bold, is only $149 if payment enclosed at time of order or $174 which is due when the Directory is published", so we are unclear as to why Ms. ******* believes that we did not state there is a fee for our services. Furthermore on 6/25/13, a week after we received Ms. *******'s order, we mailed her a confirmation/invoice that clearly stated all the pertinent facts of her order (edition, category, listing details, price, etc.). This mailing also included a copy of her order. If she had contacted us any time before the 2014 edition went to press in November, we would have been happy to correct or cancel the order no questions asked. Since we were never notified of any problem, the listing was published exactly as she authorized it. Per Ms. *******'s request, we have taken Synergy Security Solutions off of our mailing list, and will return any payment we receive. We have credited the invoice so Synergy Security Solutions will not receive any further calls or correspondence regarding this matter.

2/27/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I spoke with ************* on several occasions over the past 7-8 months. I specifically told him we NEVER authorized this publication and I requested proof. Mr.****** originally told me he had written notes from one of his sales people and received a verbal "ok" from **********, Sales and Marketing Manager with Eastern Industria Automation (EIA). I again asked Mr.****** on 4/30/13 for written proof and this time he told me he spoke with Mr. ************* I have heard several different stories from Mr.****** at this point. I spoke with **** and he said he NEVER gave authorization. I have requested several times for a written authorization from Mr.****** and he faxed me something from 2009. As a Company that has been in business for over 50 years, we have never authorized anything via phone, it is always in writing. We refuse to pay for a service we never requested and when a company is telling us that they received a verbal "ok" it is in fact not true to our business practice. I am not sure what type of scam they are running but I am sure they have done this to many businesses as I have read the complaints regarding them on the BBB site. We are obviously not their first victim, nor their last. claim #************* Ref #******

Desired Settlement: Eastern Industrial Automation was fraudulantly reported to collection agency Receivable Managment Services (RMS). Eastern Industrial Automation is requesting Manufacturers' News to withdraw request for collection from RMS immediately and we are also requesting the withdrawl in writing stating this was submitted in error on their part on their company letter head.

Business Response: Initial Business Response /* (1000, 5, 2014/02/26) */ We just contacted our collection agency, Receivable Management Services (RMS), and instructed them to cancel this claim, so EAI will receive no further contact regarding this matter. We apologize for the fact that this was placed with the collection agency. It is our policy not to pursue any invoice when the customer is not satisfied with our services, but Mr.****** failed to make any note of the fact that this order was disputed. He has been counseled and reminded that the content of all customer conversations are to be noted in our system, so that accounts can be properly handled accordingly. Per Ms. ******** request, we not only verbally instructed RMS to withdraw the claim, but we emailed a written request on our letterhead, on which she was copied. Hopefully this resolves the matter. Final Consumer Response /* (2000, 7, 2014/02/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/13/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The invoice sent to us says that **** ***** verified this purchase of advertising space on 9/12/2012. This information is not true because he did not talk to anyone from the company. He certainly did not authorize the purchase. We were surprised when we received the invoice in July stating that the edition with our advertising in it has already been published and we owed them $212.00. We would like to be excused from paying the invoice and removed from the calling list in the future so we can no longer be scammed upon as we just were.

Desired Settlement: We would like excused from the payment of $212.00 listed on the invoice and removed from the calling list.

Business Response: Initial Business Response /* (1000, 5, 2014/01/10) */ Our relationship with ****** ******** began 3/15/12 when we received an order signed by **** ****** for a bold phone/fax/web/email listing under the DELIVERY SERVICES category of our 2013 Pennsylvania Manufacturers Register. We were paid promptly on 4/19/12 with ******'s check #XXXXX for $165.62, and the 2013 edition was published 7/12 with ******'s listing included. In September 2012 our ****** ***** began to call ****** to ask if they wanted to renew for the next edition. He asked for **** ******, but was referred to **** *****, Marketing Director. Please see our phone records attached which indicate that Mr. ***** called ****** six times before finally reaching Mr. ***** 9/12/12 at a XXX-XXX-XXXX number. Mr. ***** is adamant that in that 2.7 minute conversation, Mr. ***** not only agreed to renew the listing, but also added a listing under the WATER WELL SUPPLIES category for a total billing of $212. See Mr. *****'s notes (attached)from that conversation. The next day, 9/13, we mailed Mr. ***** an order confirmation, clearly stating all the pertinent facts of his order, including the categories and the price. Please note that there was no problem or dispute from ****** Trucking back in the fall of 2012 when this would have still been fresh in Mr. *****'s mind. In July 2013, our 2014 edition was published with ******'s listing included. We left a phone message on 8/22/13, and sent a past due invoice fax on 9/13, but this is the first we are hearing that this invoice is being disputed. It is our position that Mr. ***** has simply forgotten the content and outcome of that 9/12/12 phone conversation. Nevertheless, we do not force any customer to pay for our services if not completely satisfied, so we have credited the invoice and ordered our collection agency to immediately close the claim. ****** Trucking will receive no further correspondence regarding this matter, and we have removed ****** Trucking from our calling list. Final Consumer Response /* (2000, 7, 2014/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although our employee **** ***** disagrees with the statements mentioned previously by Manufacturers' News, Inc. He remains certain that he did not renew the listing nor add additional details. He also does not have any record of an email confirmation. We do however appreciate the credit and closing of the invoice and removal from the calling list.

12/5/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I DID return a signed directory listing contract for their publication being unaware that there was a cost involved. This has been SOP here for 25 years, ....no directories if there is a cost. MNI's canned contract arrived at my office in the mail with a pre-printed listed catagory of "market research." I crossed out market and inserted "survey" and then added "services." This is what we do,....back office survey research services. i.e. mail surveys, email surveys, collect and deliver response data. I was shocked to receive a dunning call from an ***** ******* demanding payment for my listing. I told him that I never ordered a listing....having totally forgotten about the order that I had sent in but more importantly, I NEVER sign up to PAY for ANY listings, anywhere. So, after trying to look up my company at their website to see "my ad,".....and not seeing anything remotely close to the services we provide, I called ***** ******* and told him so. He then explained that my company was in the "Research" category.....so, I went there to see who all else was listed. In other words, what other survey research (polling) firms might be listed. i.e. ** ***** & ****** ******** etc. There were NONE. There were 11 total companies listed in Research other than DISC that also had complete contact information. I can provide you with a complete listing of those 11, but they ranged from vitamin sellers to engineering services to Chinese market data providers to optical coatings specialists to county economic development organizations. The listings were pretty much a random list of companies that did some sore of research to bring whatever it is they bring to market. OK, so where does that leave us? MMI is demanding that I pay for an ad that I don't need or want, will do my absolutely no good as it doesn't even locate me in what we do as a business service as they don't have that service listing in their directory, and mixes my company into a grouping of wildly dissimilar companies from all over the country. I want this invoice voided. Thank you.

Desired Settlement: Invoice voided.

Business Response: Initial Business Response /* (1000, 5, 2013/12/02) */ We do not force any customer to pay if they are not completely satisfied with our services, so we have credited invoice #GXXXXX-XX and Disc Information Services will receive no further calls or correspondence regarding this matter. Final Consumer Response /* (2000, 7, 2013/12/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/3/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Manufacturers News mailed letter in March, 2013 showing my business card and stated my company was currently listed in their directory. If any changes were needed I was to mark up mailing and send back. They were then to send me a proof, which never happened. Eight months later they sent a proof along with an invoice. At that time I reviewed the proof and declined their offer to advertise in the directory. I explained to them over the phone that I do not wish to have my company listed in the directory. Please have the invoice cancelled.

Desired Settlement: Cancel invoice FXXXXX-XX for $329.00 and remove my name from any future mailings.

Business Response: Initial Business Response /* (1000, 5, 2013/12/03) */ Per Mr. *******'s request, we have cancelled invoice #FXXXXX-XX and removed his company from our solicitation list. We do not force any customer to pay if they are not completely satisfied with our services. We received Mr. *******'s order for a $329 boxed ad on 4/29/13 and mailed him an order confirmation the next day (see attachment). On 8/30 (four months later, not eight) we mailed him a proof (also attached). Note that the proof states "If no response is received, the ad will run as shown above". We have no record of receiving any call or correspondence from Mr. ******* after the April order, so in October the 2014 Minnesota Manufacturers Register was published with his company's ad included. It wasn't until last Wednesday, a month after publication and distribution, that we were made aware that Mr. ******* "decided not to advertise in this publication." Regardless, we have today cancelled the invoice so he will receive no further calls or correspondence regarding this matter. Final Consumer Response /* (2000, 7, 2013/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

11/18/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: This company sent a letter to update company information with misleading notes. A Note insinuating a cost of BOLD listing will be $174 due upon print is noted, without any other instructions or notes. This misleads the signee to assume they are updating their company information and that you will be contacted "in September" to upgrade to BOLD print. They later mail an invoice and the fact that you did not call or dispute the mailed invoice means you're obligated to pay it. Nothing on this update form states the above signee will be responsible to pay $174 to update this information. What a scam!!!! Internet reviews and BBB complaints confirmed my suspicions.

Desired Settlement: Cancel Invoice as suggested, and do not contact our company in the future. ***** ******* was asked to cancel this before we completed the BBB Complaint process.

Business Response: Initial Business Response /* (1000, 5, 2013/11/05) */ It appears that Mr. ******* is reading some things into our form that simply aren't there. The sentence right above where he signed his name is "Cost of the basic phone/fax/email/web listing, which is bold, is $174 due upon publication in September." There is nothing stated or implied about "contacting" or "upgrading" in September. The last sentence is "We will mail an order confirmation and invoice." And we did indeed mail Mr. ******* an order confirmation/invoice on June 12th. If he had contacted us any time within the next three months, we would have been happy to cancel his order. Since we were never notified of any problem, the listing ran as Mr. ******* authorized it in our 2014 edition, which was published in September. Our ***** ******* says he never was able to talk to Mr. ******* Friday, that he merely left a message on his voice mail and faxed documents, so we're puzzled by his claim that ***** "was asked to cancel this before we completed the BBB complaint process". We do not force any customer to pay if he/she is not completely satisfied, so if Mr. ******* had made such a request, we would have honored it. It's unfortunate that he had to involve the Better Business Bureau, but we have credited the invoice and we have removed Monti, Inc. from our solicitation list.

10/28/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: WE HAVE HAD A LISTING IN THIS COMPANIES DIRECTORY FOR SEVERAL YEARS AT NO CHARGE. THE LETTER SENT TO RENEW IS MADE TO APPEAR AS THOUGH ONE IS SIMPLY REAFFIRMING PREVIOUS LISTING INFORMATION, WHEN IN TRUTH YOU ARE AUTHORIZING A BOLD LISTING WITH A CHARGE INVOLVED. THE CHARGE IS WRITTEN TO THE FAR RIGHT OF THE PAGE IN A VERY INCONSPICUOUS MANNER SO THAT IF YOU HAVE SEEN THIS INFORMATION FOR SEVERAL YEARS RUNNING AND NEVER PAID BEFORE, YOU MIGHT EASILY MISS THE CHARGE AMOUNT. WE HAD SEVERAL PEOPLE IN OUR OFFICE READ THIS PAGE AND NOT ONE OF THEM REALIZED THERE WAS A CHARGE INVOLVED. THE COMPANY THEN OFFERS TO SETTLE FOR 1/2, WHICH WE DID TO AVOID HAVING A COLLECTION AGENCY PESTERING US.

Desired Settlement: REFUND OF $86.00 AND TO BE REMOVED FORM THEIR LIST.

Business Response: Initial Business Response /* (1000, 5, 2013/10/16) */ Please note that our solicitation offered to add phone & fax numbers and email & web addresses to ****** ******* and *********** listing for $172 for each category under which they wanted to be listed. The final sentence was "We will send a confirmation and invoice." On 10/22/12, after receiving Mr. ******'s order, we did indeed mail ************** an order confirmation (see attached). As you can see, this confirmation stated in bold print "PLEASE READ CAREFULLY! If any of the above is NOT correct, please notify us NOW!" Had we heard from anyone at ************** within the next eight months (before the 2014 edition went to press), we would have been happy to cancel the order no questions asked. Since we were never notified of any problem, the listing was published as ordered in our 2014 edition, which was distributed in August 2013. We do not force any customer to pay who is not completely satisfied, so we will credit the invoice. We have not received any $86 payment from **************. If we do, we will be happy to send it back. We have also removed ************** from our solicitation list, which hopefully resolves this matter.

10/28/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Company called about an order that was allegedly placed for the airport to be put into a directory. When I (*** *****)disputed this order, the company said they had a signed contract. They sent this contract to me, with a signature that must have been copied from a different document. They also sent the "original" envelope that I mailed the contract in. However, this envelope also appears manufactured, as it was not even stamped. I cannot even authorize this type of order, even if I wanted to, and I would never place this business in this type of directory. In addition to this issue, I am also very concerned that this company has lifted my signature from some other business document.

Desired Settlement: I would like the alleged "contract" to be terminated, and I would like this company to be red-flagged by the BBB.

Business Response: Initial Business Response /* (1000, 5, 2013/10/18) */ What we mailed Mr. ***** was the actual document and envelope that we received in the mail 5/28/13. We do not force any customer to pay if they are not completely satisfied with our service, so we have credited the invoice per his request. But Manufacturers' News is a 101-year-old respected publishing firm that does not take kindly to being slandered by false and ridiculous accusations. Mr. ***** should tread very carefully, lest he find himself on the wrong end of a defamation lawsuit. Final Consumer Response /* (2000, 7, 2013/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept the response. However, I am still puzzled as to how the envelope that carried the contract made it through the mail without any postage.

10/7/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They sent me a letter asking how I want my name in their publication showing other Northwestern Mutual agents.My listing was missing my email. I added it, signed the form and sent it on. I am a member of the Wiscosnis Manufactires Assoc for 10 years and felt this was their publication and I was merely correcting information. They sent me a bill for $172. When I called they faxed me a form showing my correction with my signiture and a charge of $172. They agreed to lower the charge to $100. I called two of the other agents listed and they never agreed to the listing. I feel their method of solicitation was fraudulent as they used the name "Wisconsin Manufactures Register" and listed other Northwestern agents which lead me to believe this was simply a listing I already had and was merely correcting the information. I would never spend $172 on a listing in their publication or any other as I never get any business from thoses listing. I di not even have a paid listing in the phone book.

Desired Settlement: I want them to drop and charges they think I owe

Business Response: Initial Business Response /* (1000, 5, 2013/10/07) */ It's unfortunate if Mr. ***** mistook our directory for that of another organization, but please understand that we have been the publisher of the annual Wisconsin Manufacturers Register for the past 30 years. The solicitation that he filled out and signed stated that the Register was published by Manufacturers' News, and he mailed the order in to Manufacturers' News in Evanston, Illinois. Additionally, we immediately mailed him an order confirmation on May 29 clearly stating all the pertinent facts of the order including our company name and address and the price. Nevertheless, we will take Mr. ***** at his word when he says that he did not intend to order a paid listing from us, and we have credited the invoice. He will receive no further bills, statements or correspondence from us regarding this matter. Final Consumer Response /* (2000, 7, 2013/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that MN will credit the charge and consider the case closed. Thank you BBB and thank MN. I hope they change their business practices. In their solicitation they listed 2 Northwestern Mutual agents as having listings. I called those agents and they never ordered them. That is why I thought it was another publication and sent the form back with a correction.

9/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Feb 26, 2013 I told ******* ***** that we were no longer advertising with this company. He went ahead and advertised and sent us a bill. We will not pay it. We were not happy with the previous advertising and I expressed this in our phone conversation. Also we would never ever agree to advertising over the phone it would have to be in writing which I also told him on Feb. 26 2013.

Desired Settlement: No contact from this company again

Business Response: Initial Business Response /* (1000, 5, 2013/09/17) */ Luminite Products had authorized and paid for this advertising in the previous two editions of the directory. Our ****** ***** still strongly maintains that Ms. **** agreed to this year's $205 rate and gave him authorization to renew in that 2/26/13 phone conversation. But since the conversation was not recorded, and we have no signed documentation, we have credited the invoice. Luminite Products will receive no further invoices, statements or solicitations from us in the future.

8/26/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The Pennsylvania Manufacturers Register sent a deceptive form that indicated no obligation to pay a rate for a 2012 ad. Apparently, a person in our company (who was not authorized to incur charges to the company) thought she was confirming that the information was correct, not that there would be charge. We, then, received a bill for the service on 1 August 2013. This is intentionally deceptive. Because our person was confused, I tried to settle for 1/2 the charge. But, I would only do so if the company would agree that we would be permanently removed from their directory and under no circumstance would Scribe every incur a charge from them again. They will not agree to that and claim they have no control over their billing process. This is completely deceptive advertizing practices.

Desired Settlement: we want them to drop their charge and agree to permanently remove Scribe from their advertizement process. Scribe wishes to sever any relationship with Manufacturer's News and hereby states that we will never incur a charge from them again.

Business Response: Initial Business Response /* (1000, 5, 2013/08/08) */ Manufacturers' News works with more than 30,000 companies annually to help grow their businesses, and we take customer satisfaction very seriously. The form filled out by this company's Administrative Assistant did clearly state a price of $147 if payment enclosed or $172 due when the Register is published. Furthermore, as is our standard procedure, immediately after receiving the order we mailed the customer a confirmation acknowledging that we had received her order and listing all the pertinent facts (listing content, edition, price, etc.). In bold print it stated "PLEASE READ CAREFULLY! If any of the above is NOT correct, please notify us NOW!" This was mailed to the customer 11/15/12. It's unfortunate the customer did not contact us back then, as we would have been happy to cancel the order long before it made it to press in July 2013. Nevertheless, we try to satisfy every customer, so we have credited the invoice and taken this company off of our mailing list. We have also noted in our system that no future orders are to be accepted from this company, so it should never incur a charge from us again. Final Consumer Response /* (3000, 7, 2013/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) the person signing the form was not authorized to spend money. she signed the form believing it to be a confirmation that the information was correct. I have attached the form to this response. you can clearly see that while it mentions the ability to buy a bold ad, nowhere does it imply obligation. it merely states that the information is correct. Clearly, there is no intended purchase here and any statement to the contrary is based on an intent to deceive. Also, they never sent another confirmation or notification (though they claim they did) as I would have received that. Only the 1 August 2013 bill was received. This is an obvious scam, and while a person here was taken by the scam, she was not authorized to spend any money. The company will claim that companies are responsible for their employees, but the extent to which that applies is limited and NOT applicable in this case. Better business is about conducting business in a fair, open, and ethical way. The BBB is intended to promote ethical business. This complaint is about their deceptive practices and this clearly is duplicitous. Final Business Response /* (4000, 9, 2013/08/14) */ We regret the confusion, and we take Mr.***** at his word when he says that his employee did not intend to order a paid listing and was not authorized to do so. That is why we credited the invoice and, per his request, permanently removed his company from our mailing list.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Manufacturers' News, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart