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Manufacturers' News, Inc.

Phone: (847) 864-7000Fax: (847) 332-1100

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Customer Complaints Summary

48 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues18
Billing / Collection Issues26
Problems with Product / Service4
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints48

Additional Complaint Information

On May 15, 2014 the complaints were reviewed to see if the pattern of complaints continued from October 2013. In all reviewed complaints, consumers continue alleging that the company charged the consumers' business for an unauthorized service, asking for confirmation regarding contact information for the MNI's guide without disclosing that there would be a charge for advertising with them. In multiple cases, the consumers provided the listing confirmation to substantiate that there is no mention of a charge. Moreover, multiple consumers cite MNI stating that they got verbal confirmation for the advertising from somewhere in the consumers' company, but were unable to provide any sort of written order or confirmation.


At this time the BBB deems that Manufacturers' News, Inc failed to alleviate the pattern of complaints and will continue to monitor complaints against the business.

Complaint Breakdown by Resolution

Complaint Resolution Log (48)BBB Closure Definitions
03/20/2015Billing / Collection Issues | Read Complaint Details
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Complaint
They contacted us about a free business listing. They sent us a copy of the listing with incorrect info. We corrected their info and agreed to the free listing. Then they charged us.
We asked them for proof that we agreed to pay for an ad. They faxed us an invoice signed by our president, however, they edited it and inserted a line agreeing to their fee.
This is a fraudulent invoice and we will not pay it.
Please alert others to this company.
MNI manufacturesnews.com
is a scam!!!

Desired Settlement
MNI needs to write this off.

Business Response
We have credited Sterling Tea's invoice, as we do not force any customer to pay if not completely satisfied.
That said, Mr. ******' allegation that we edited or altered the signed order is completely untrue. We are sending him today the original signed document via certified mail. Once he receives and inspects this document, we hope that Mr. ****** will do the right thingadmit he was mistaken and retract his complaint.

11/19/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
I called and talked to a ****** about the unauthorized advertising bill we got. And she hung up on me when I said it was fraudulent charges. I only authorized an ad back in 2011 and that ad was put in the wrong category. I did not authorize this and we should not have to pay this fraudulent bill. They need to be turned in for fraud.

Desired Settlement
Fraudulent charges.

Business Response
We do not force any customer to pay that is not completely satisfied with our products and services, so we have credited the invoice per Mr. ****'s wishes.
However Mr. **** is seriously mistaken as to the allegations in his complaint. He mailed in an order in August 2011 for a listing under the****************************** category and paid for it 12/9/11 with his check #9837. Then on 6/11/12 our sales rep **** ****** called Mr. **** to ask if he wanted to renew for the next edition. Mr. **** instructed her to change the category to MOVING & STORAGE. He also added his company's website and email address to the listing, and the line "Wherever life leads you, we will get you there." He paid for the listing 6/29/12 with his check #1266. In 2013 the account was assigned to our sales rep *************** She called and talked to him the summer of 2013, and then followed up with emails 8/8/13 and 8/22/13, quoting him a price to renew. On 9/17/13 she finally received an email back from him stating "Yes that looks good sorry I just got this email everything important started going to spam for some reason."
Again, we have credited the invoice so Mr. **** and his company will receive nothing further regarding this matter. But this certainly was not a "fraudulent charge".

09/02/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Company has ignored our repeats requests to be removed from Illinois Manufacturers Directory and their marketing lists. We have received countless USPS letters, emails, faxes and phone calls. It is at the point were it should be considered harassment.

Desired Settlement
Permanent removal from Illinois Manufacturers Directory and removal USPS mail list, email list, fax and phone list solicitations and added to Do Not Call List.

Business Response
We find no record of any previous request from ASM Sensors to be removed from our mailing list. Certainly this is the first company management has heard about it.
But we are always happy to remove any company from our contact list, and we have today noted both our customer and editorial databases to suppress all mailings, calls, emails, etc. to ASM Sensors.

Consumer Response
This business called us yet again on 7/30/2014 at 9:53 am to pressure us to have an ad in the IL Bus. Directory. In their response, there was absolutely no mention of removing ASM from their IL Business Directory and place us on their DO NOT CALL LIST. The only way to resolve this matter is the firm commitment for the company to follow through with the follow items:

1. Removal of ASM Sensors from their IL Business Directory.

2. Addition of ASM Sensors to the DO NOT CALL LIST


Final Business Response
We did in fact add ASM Sensors to our "do not contact" lists back on July 24th. We just checked our phone records, and find no outbound calls to ASM's number (XXX-XXX-XXXX) since that time. And we do not publish an "Illinois Business Directory". For all these reasons, we do not believe the July 30th call they received came from us. There are many directory publishing companies out there, both legitimate and shady, that make calls attempting to update or sell directory listings. Unless ASM has some specific evidence that the call was from Manufacturers' News (name of the caller?), we must assume the July 30th call was from someone unrelated to us.

08/28/2014Billing / Collection Issues | Read Complaint Details
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Complaint
We received Invoice # GXXXXX-XX in the amount of $365.00 for advertising. Our contact did not authorize this advertising at the time of the phone call on 8/8/14. We inquired about the invoice via phone and my contact advised that he didn't authorize the service and ****** ******* stated yes you did, I remember speaking to you but could not provide any written proof.

Desired Settlement
We are asking that Invoice # GXXXXX-XX be credited in the full amount of $365.00

Business Response
Please note that the person that filed this complaint, ****** ****, was not involved in this transaction. The two parties that were involved, our sales rep ****** ******* and *********** **** Helman, talked yesterday and appeared to have resolved this matter. That's why this complaint from Ms. **** comes as such as a surprise to us.
We do not force any customer to pay if they are not completely satisfied with our services, so we have credited invoice #GXXXXX-XX.

08/26/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
I know my budget and would not have signed up had I been informed of the $174 charge for inclusion. I believe I was contacted to be included from Colorado business records in 2013. Then after it was published the letter was poorly manipulated by photoshop to manipulate initial inclusion letter to include charges, after the fact. The PDF I received when I complanined has a type font and size discrepancy on the subject line. I signed up as Fish Creek Spinners and was listed as Fish Creek Spinners LLC. I did not become an LLC until February or March 2014

Desired Settlement
Remove my company from the listing and stop harassing me for collection of $174 which is in progress harassment.

Business Response
We are sending Mr. ******* via certified mail the original document that he signed and mailed in to us, so that he can see that he is mistaken, and that the original document did and does state the $174 price. Absolutely nothing was "manipulated" or "photoshopped", as the original will prove.
We do not force any customer to pay if not completely satisfied with our services, so we will cease all contact with Fish Creek Spinners regarding this matter. We would, however, welcome an apology from Mr. ******* once he sees that his allegations were without merit.

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09/17/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
On Feb 26, 2013 I told ******* ***** that we were no longer advertising with this company. He went ahead and advertised and sent us a bill. We will not pay it. We were not happy with the previous advertising and I expressed this in our phone conversation. Also we would never ever agree to advertising over the phone it would have to be in writing which I also told him on Feb. 26 2013.

Desired Settlement
No contact from this company again

Business Response
Luminite Products had authorized and paid for this advertising in the previous two editions of the directory. Our ****** ***** still strongly maintains that Ms. **** agreed to this year's $205 rate and gave him authorization to renew in that 2/26/13 phone conversation. But since the conversation was not recorded, and we have no signed documentation, we have credited the invoice. Luminite Products will receive no further invoices, statements or solicitations from us in the future.

05/04/2012Billing / Collection Issues

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Publishers - Directory & Guide, Manufacturers & Producers

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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