This Business is not BBB Accredited
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Manufacturers' News, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Manufacturers' News, Inc.'s rating include:
- 49 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Manufacturers' News, Inc.'s rating include:
- Length of time business has been operating.
- Response to 49 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||18|
|Billing / Collection Issues||26|
|Problems with Product / Service||5|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||49|
Additional Complaint Information
On May 15, 2014 the complaints were reviewed to see if the pattern of complaints continued from October 2013. In all reviewed complaints, consumers continue alleging that the company charged the consumers' business for an unauthorized service, asking for confirmation regarding contact information for the MNI's guide without disclosing that there would be a charge for advertising with them. In multiple cases, the consumers provided the listing confirmation to substantiate that there is no mention of a charge. Moreover, multiple consumers cite MNI stating that they got verbal confirmation for the advertising from somewhere in the consumers' company, but were unable to provide any sort of written order or confirmation.
At this time the BBB deems that Manufacturers' News, Inc failed to alleviate the pattern of complaints and will continue to monitor complaints against the business.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Contact InformationPrincipal: Mr. Thomas G. Dubin (President/CEO)Mr. George Kartsounes (COO)
Publishers - Directory & Guide, Manufacturers & Producers
Alternate Business NamesIllinois Manufacturers Directory
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