BBB Business Review

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This business is not BBB accredited.

Dex One Corporation

Additional Locations

Phone: (630) 693-5000 Fax: (630) 693-5014 View Additional Phone Numbers 851 Oak Creek Dr, Lombard, IL 60148 View Additional Email Addresses ! There is an alert on Dex One Corporation !

Click for BBB Rating on Dex One Corporation

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Dex One Corporation. BBB of Eastern North Carolina has the full report as that BBB handles all complaints for Dex One Corporation.

Additional Information

BBB file opened: January 01, 1931 Business started: 01/01/1886 Business started locally: 01/01/1886
Business Management
Mr. David Kelly, Director of Marketing Herb Brauer, Manager Mr. Bruce Disbrow, Vice President-Sales Mr. Shane Hale, Executive Claims Manager Ms. Jean Starnes, Customer Advocacy
Contact Information
Customer Contact: Mr. Shane Hale, Executive Claims Manager
Principal: Mr. David Kelly, Director of Marketing
Business Category

Publishers - Directory & Guide Publishing Consultants Directory and Mailing List Publishers (NAICS: 511140)

Alternate Business Names
RH Donnelley Pubg & Advg Inc
Products & Services

R.H. Donnelley is the publisher of AT&T yellow pages in Illinois and NW Indiana. Currently this includes 80 directory publications with an annual distribution of almost 12 million directories, plus online directories at


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.