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BBB Accredited Business since
Phone: (630) 787-0305 Fax: (630) 787-0336 215 William St, Bensenville, IL 60106
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A BBB Accredited Business since
BBB has determined that Williamson Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Williamson Management, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Jory Carrick, President Ms. Dorrine Sowonik, Acct Manager
Property Management Residential Property Managers (NAICS: 531311)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
215 William St
Bensenville, IL 60106 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I am a involved in selling a townhome, which is managed by Williamson. The buyer's mortgage company has repeatedly requested standard documentation from Williamson Management which is required to convey the property. When I call them, they bounce me to an employee who has no phone and responds by email. The emails say that the manager is the person to handle my issue. He does not answer phone calls, respond to voicemails,or emails. This is very standard paperwork that I am requesting from them. I can't imagine why this gentleman is avoiding me.
Desired Settlement: Provide the required paperwork to sell the property Immediately
Business Response: Initial Business Response /* (1000, 5, 2015/05/12) */ ************* showed up at my office on Friday, May 8th demanding a meeting to discuss a closing that was planned to close on Friday, May 15th. Mr.****** did not call ahead, did not request a planned meeting, nor checked to determine my availability or schedule that day. Well, as with most business owners, Friday May 8th was a day packed with deadlines and vital business that had to be completed. In addition, I had plans that evening which required me to maximize my work day as I had planned and for a real estate professional to show up at my door unannounced without an appointment shows Mr.******'s lack of professional courtesy for someone else's time, especially based on the fact that the real estate closing was 7 days away. Well, after I completed my work, which took a few hours, I met Mr.****** and after our discussion, I provided him some information to which he was thankful and satisfied. With that, we shook hands and Mr.****** went on his way. Shortly after his departure, I get this bogus complaint he logged with the BBB and immediately upon discovery, I called Mr.****** and really laid into him on this tactic which further exacerbated his lack of decorum, professionalism and understanding of proper protocol. How would Mr.****** like it if every prospective buyer simply showed up at one of his listings, stood outside demanding he come to the property immediately to show the property or they'll go elsewhere? Not how it works in the real world now is it? Well, after I lambasted Mr.******, he apologized, agreed and then indicated that he would retract this complaint. As far as I'm concerned, I'll never deal with this guy again and I consider this matter to be closed. Mr.******, do what you said you would and apologize and retract this bogus complaint. **** ** *******
Read Complaint Details
Complaint: I have complaint for 2 years, it's so painful to come home every day to a dump, I sent emails and pictures to the management company. I tried to sell my house to reduce my monthly cost and can't show it, I am paying 212 per month association fees that should cover lawn care and ensuring rules are followed and nothing is happening. No one is holding neighbors responsible to the rules, people is violating the rules all over, damaging common areas and no one fixes them. One neighbor that was renting just left and the garbage is still in the floor, I contacted the management company on too many emails and I never got a response on when the lawn will be fix, I have emails, pictures and never got a date. I am exhausted, cried many times, and almost went to the hospital many times. I am tired and don't know what to do anymore. Why can't they fix the lawn and charge the owner that damaged? Why I don't get a response? Don't I have rights if I am paying for the service to receive it? I have other neighbors that are also struggling; she has knee pain and can't even try to sell her house.
Desired Settlement: I want the lawn to be fix, I want to come home to a nice place, I want the management company to do what they suppose to do, manage the property. Yes I believe they own me money that I have pay and didn't get service, and more for all the pain. But most of all get the common area fix.
Business Response: Initial Business Response /* (1000, 8, 2014/09/02) */ Contact Name and Title: **** ** *******, Pres. Contact Phone: XXX-XXX-XXXX Contact Email: *********@williamsonmanagement.com As we have explained many times before, the Board of Directors is aware of this situation and as the management company, we cannot autonomously expend association funds to make repairs at our discretion and must adhere to the directives of the Board. To date, the Board has not provided Williamson Management with concise direction as to what action to take. As for the behavior of those residents affecting the area in question, letters have been sent to them and the next step is removing the bikes that are causing the damage and then fining those residents who are causing the damage. However, that directive has not been provided yet. Therefore, until the Board decides on the exact action to take and directs us to do so, Williamson Management, Inc. cannot act independent of the Board of Directors. It is vital for all to understand that the Board of Directors as voted in by the membership makes decisions, expends funds, and makes these determinations, not management.
Read Complaint Details
Complaint: My condo unit needed the main water valve replaced as it was seized partially shut leading to reduced water pressure for my tenants. I contacted Williamson Management to schedule a water shut off for the building my unit is in and to get the list of units to give 48 hour notice to. Williamson Management provided me with the specific units to post a notice on. Water shut off notices were posted on the units Williamson Management provided. Plumbing contractor and Williamson Management local maintenance worker show up on scheduled date to perform the work. I am notified by the local maintenance employee I did not provide notice to correct units that are affected by the water shut off. Valve replacement then needs to be rescheduled for another date after new set of units are given notice. I was then charged for a half hour of work by the plumbing contractor and rescheduled the valve replacement for another date. This was a routine, scheduled water shut off that has been done numerous times in this exact building. Wrong info was provided, I paid the price. Took two months of following up to get the response of "we provided the best information we had". I don't see how that is a valid response as it is completely incorrect. Their employee gave me the wrong information, they should own up their mistake. I'm not expecting Williamson Management to change their tune and reimburse me; I'm just logging another BBB complaint to the growing list against Williamson Management.
Desired Settlement: Reimbursement of half hour plumbing charge $67.50.
Business Response: Initial Business Response /* (1000, 9, 2014/04/14) */ Contact Name and Title: **** ******* Contact Phone: XXX-XXX-XXXX Contact Email: *********@williamsonmanagement.com I am not in agreement with Mr. ******** assessment of this situation. We informed Mr. ***** that we can have our maintenance person post notices for which he would have to pay and elected to post notices himself via his tenant posting the notice. In doing so, we told him that he had to post for the entire building and he posted for his address only. Basically, Mr. ***** could not access the other addresses as his access key doesn't allow entrance to the other addresses and as such, only his address was posted. I know this appears to be an issue of semantics but typically, the association's maintenance person handles the posting of notices and when doing so, these types of issues don't arise. Initial Consumer Rebuttal /* (3000, 11, 2014/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately Mr. ******* has been misinformed of the situation. I say misinformed as he was not part of the handling of this case, two of his employees were. I brought my issue to him (the president of Williamson Management) as I felt it was improperly handled. I was not given an option on the method of posting the notices (even if I was, they charge to place 5-10 pieces of paper on unit doors? I'm now curious as to how much they charge?). I was told to post notices myself, which I was fine with. I'd seen them posted numerous times in the past (no standard letter, appeared to be unique to the situation, as if unit owners had been posting them themselves). When I specifically asked Williamson Management which units to post notices on, I was given a set of building numbers. When I was told a building number that had an exterior locked entry door (preventing me from posting on the actual unit doors within), I SPECIFICALLY ASKED if I should ring a buzzer to gain entry to post notices on the specific unit doors beyond the locked exterior door. I was told that was not necessary. Notices were posted at the locations I was directed with the appropriate lead time. Final Business Response /* (4000, 13, 2014/04/25) */ CASE 94492595 - **** ******** WMI is not in agreement with Mr. Nigro's assessment and WMI is not going to reimburse Mr. Nigro $67.50. Therefore, I recommend that the BBB close this case as unsettled and leave it at that. Final Consumer Response /* (4200, 15, 2014/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, this is the attitude I'm used to. Uncompromising and unwilling to work with their clients towards a solution to a problem.
Read Complaint Details
Complaint: Invoice XXXXX for aero light bulb.
Desired Settlement: $76.52
Business Response: Initial Business Response /* (1000, 7, 2014/04/25) */ CASE ******** - ****** ***** WMI does not recognize this person's address as we do not manage any properties in Lake Zurich. If this person is an off-site address, and is disputing a charge on their account, I will need details as all I have is INVOICE XXXXX for aero light bulb and I don't find that invoice in our system. If this pertains to a charge that was billed to their account for a light repair, then I will need details on the work order. Business Response /* (2000, 14, 2014/05/12) */ I am at the Glens of Schaumburg. The invoice date is 1/16/2014 for $76.52. The invoice number is XXXXX. Light bulbs were shipped to WM at 215 William St. We were charged for these light bulbs and we never ordered them through WM nor did our cleaning company ever receive them since we do not use these types of light bulbs. Consumer ******** /* (3000, 19, 2014/05/20) */ Hello Alexandra, I sent the following statement on 5/12/2014 through the BBB website to provide you the information that WM asked for on 4/25/2014..... "I am at the Glens of Schaumburg. The invoice date is 1/16/2014 for $76.52. The invoice number is XXXXX. Light bulbs were shipped to WM at *** ******* *** We were charged for these light bulbs and we never ordered them through WM nor did our cleaning company ever receive them since we do not use these types of light bulbs." I have emailed our property manager about 4 times and spoke with her on the phone but I can't get her to refund us the money or provide us with an explanation. We do not want these light bulbs since we don't use this type. Please let me know if you need anything else to open the case back up. I must have clicked the wrong button, I didn't mean to say that the complaint had been resolved. Thanks, ****** ***** Business Response /* (2000, 21, 2014/05/22) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: I have received a response from the business on 5/22/2014. I am satisfied with their explanation.
Customer Reviews Summary