Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Westward Management, Inc.

Additional Locations

Phone: (800) 901-5431 Fax: (773) 360-2235 4311 N Ravenswood Ave Ste 201, Chicago, IL 60613 http://www.westwardmanagement.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description



Westward Management, Inc. is a property management company which provides homeowners association property management services for condominiums and other residential properties. Located in Chicago, IL, this company serves downtown Chicago, including the neighborhoods of Uptown, Lincoln Square, North Center, Wrigleyville, Horner Park, Edgewater, Little India, Albany Park, Avondale, Lake View, Lincoln Park, Bucktown, Ravenswood, Bronzeville, Wicker Park, Buena Park, Rogers Park, West Loop, Hyde Park, Logan Square, Irving Park, North Park, Hollywood Park, Brynford Park, Forest Glen, and West Ridge. This company also has a location in Denver. The company was founded in 2005 and focuses its attention on associations with 5-250 units that are transitioning from self-managed associations or that are transitioning from another property management company. The company has a group of dedicated property managers with a support staff of associated property managers, and their team attends homeowners meetings and special events, as this is included in their fee.

Services available from this company include regular property visits (which can be weekly or more depending on the needs of the association), assessments, general banking services, monthly statements for all unit owners, long-term capital planning and investment advice, enforcement of late fees and assessments, and facilitation of legal notices. The company provides online services, including bill pay for association owners, service requests and tracking of projects, access to all documents and homeowner information, financial statements, discussion forum for homeowners, and a directory of vendors available for homeowners. Other tasks include paying of association bills, mailing of notices for homeowners, updates of mailbox names and intercom names, digitizing of printed documents, and coordination of city inspections.

Visit the website for Westward Management, Inc. to learn more about the services available and contact the company to request services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Westward Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Westward Management, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Westward Management, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: November 20, 2008 Business started: 06/01/2005 in DE Business started locally: 06/01/2005 Business incorporated 12/26/2006 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Corporation

Business Management
Mr. David R. Westveer, President Ms. Lisa Bernardi, Marketing Ms. Gwen Kaminskas
Contact Information
Customer Contact: Ms. Lisa Bernardi, Marketing
Principal: Mr. David R. Westveer, President
Business Category

Property Management Association Management Real Estate Residential Property Managers (NAICS: 531311)

Alternate Business Names
Howes Property Management Westward Property Management

Customer Review Rating plus BBB Rating Summary

Westward Management, Inc. has received 4.74 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.