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Find a Location

Waterton Property Management, L.L.C. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWaterton Property Management, L.L.C.

    Property Management
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Waterton Property Management, L.L.C. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      222 S Riverside Plz Fl 20, Chicago, IL 60606-5808
      BBB File Opened:
      9/19/2008
      Years in Business:
      36
      Business Started:
      1/1/1988
      Business Started Locally:
      1/1/1988
      Contact Information

      Customer Contact

      • Celia Adams, Marketing Manager

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/18/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I moved from Merasol a Waterton property in May 2023. This is because Im a 100% disabled Veteran and needed to be closer to my treatment facility on the other side of town because I do not drive. Even after giving notice and the Fair housing act and State protected reason behind the move Im still being harassed and my credit effected by an attempt to collect more than 4K worth of fees and bogus damage charges. I have provided two different collection agencies with the paperwork and proof Im disabled and Im told Waterton doesnt care and will continue collection efforts. I am at the last point before I take legal action in small claims court for this because its discrimination against a disabled person and a violation of federal law because disabled people can terminate a lease without penalty if its due to medical reasons.These are the state (**) protection of this and NRS code: Under NRS 118A. 340, If you are 60 years or older, or you have a physical or mental disability, you may break your lease if you require relocation to receive treatment, such as moving to a group home. You should provide a written notice to your landlord, reference NRS 118A. (I am 100% VA disabled for PTSD and have MULTIPLE physical disabilities as well) And federal protection is given under the fair housing act which gives federal protection to those with physical and mental disabilities.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Felisha B

      1 star

      10/18/2023

      Lived at one of their ***** properties for almost three years and just moved out. Instead of letting me pay my last utility payments via the property (either online or in person) they sent EVERYTHING to a collection company!But nothing was past due! I never got the information to pay so I had to call the company directly and they treat you like some common criminal WHEN I DIDN'T HAVE ANYTHING PAST DUE I JUST WANTED TO PAY MY LAST WATER BILL. The amount I was told was due by the property and the amount they tried to collect from me were NOT the same and then there was ANOTHER processing fee to get this handled online. Actual trash business and business process.

      Waterton Property Management, L.L.C. Response

      10/19/2023

      *******, 
      Thank you for taking the time to share us your experience. We are concerned about the contents of your review and would love to look into this issue further; can you please provide us the property you lived at in *****? 

      Thank you! 

      Sincerely, 

      Your Waterton ************* Team 

      Local BBB

      BBB of Chicago & Northern Illinois

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