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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Sudler Property Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sudler Property Management include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Steven P. Levy, President/CEO
Property Management Residential Property Managers (NAICS: 531311)
Sudler Property Management is not affiliated with any other Sudler named company.
875 N Michigan Ave STE 3980
Chicago, IL 60611 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Sudler is the property manager of the loft I own, for which I pay monthly association fees. I have had problems with Sudler since my first payment. I have never gotten any statements, invoices or statements of account from Sudler. I only discovered they did not receive my first two payments when I received a demand for payment notice. I tried to contact Sudler to no avail. When I finally spoke to my representative, ****** Campion, she told me to send my checks to the Michigan address and not the Los Angeles address provided in the property documents. I was never notified nor offered of any direct deposit option. I continued receiving unpaid notices - now with late charges - despite having my checks cashed by Sudler. Although I sent my checks in prior to the due date, Sudler would cash them (and thus they were not recorded as paid) until past the deadline. In essence, I was penalized for when Sudler cashed its checks. I continued receiving demand notices. My calls and emails went unanswered. When I finally spoke with ****** she assured me that it was an accounting error and miscommunication with their accounting department and that I was paid up. I continued receiving notices and I emailed ****** (to no response) monthly asking for confirmation that this has been resolved. Last month I received a notice from their law firm asking for thousands in unpaid late fees and missing payments or else they would file suit. After speaking with their law firm (and sending copies of cashed checks), I was told that only Sudler could remove my late charges. My calls to Sudler were unanswered. My emails to corporate have been unanswered. This business purposefully racks up late fees. I only knew that my monthly payments for this year have changed (lowered) because I called in December to ask what my new amount was (if any). I never got any statements or confirmation to my email asking them to confirm their office quoted me the right amount.
Desired Settlement: I want the late charges removed. I want to be set up for direct deposit or some other method of payment. This business is run like a scam to obtain late penalties. I make timely payments and should not be penalized for their inefficiency. I should also not be threatened with suit, despite having tried to resolve this issue for a year without any response, except for the one reassurance that it was an accounting mistake.
First and foremost, it is imperative to understand that Sudler is NOT the recipient of any late fee. We collect late fees on behalf of our clients and have no financial interest in any late fee. The client sets the late fee policy and we are agents for the client. I am sure, based on the complaint, that this resident must be unaware of this.
There has been turnover of staff with regard to this property. I cannot verify or deny what the resident has stated with regard to unreturned telephone calls and wrong communication. However, the resident has blatantly contradicted herself by stating, in the complaint, that she did not receive assessment statements or invoices. In a follow-up statement in her complaint, she stated that she "continued receiving unpaid notices, now with late charges." Clearly, the resident is either not disclosing the facts or is not disclosing the obvious. The resident missed 2 payments in 2015 and she was correctly charged the late fees.
I have verified that the only late fees that were charged in the last 11 months (no late fees were charged prior to 11 months ago) amount to only $330 in total. There also is a $228 legal fee that has not been presented as of this writing. We have no way to justify the $1,323.20 that the resident claims is owed to her. That amount makes no sense. She must be confusing the late fees with her monthly billing.
To put this to bed, especially because of the insignificant amount of money that the resident has been charged for late fees, we have waived/reversed the $330 late late fees. I will personally pay the $228 legal fee that the resident will be charged, and rightfully owed.