Business ProfileforProperty Specialists, Inc.

I am a homeowner of a townhome located in ***************************** Community in ******** **. I am paid once per month and send my payment via online banking. I was told that the *** had no onine payment option. Therefore, my bank sends a manual check. I asked to have the date changed in order to accommodate. Instead I am charged $50 late fee each month. I missed 2 months payments which I acknowledge. I didn't receive a statement or communication. Then I receive a letter from an attorney stating I had to pay $16xx dollars or forfeit my home. I contacted the attorney who said I was late and they would not negotiate. I asked about online payment and was told there is none. I asked again about the due date and was told no. They charged almost $1K in legal fees which I refuse to pay. I was told I had to and that it wasn't their responsibility if I didn't receive communication. All I wanted was to have the option to change the due date or pay online. Now the balance on their functioning online portal I was told didn't exist shows I owe over $2k. When I asked where a statement with the $800 payments I've made is - they said they couldn't provide because I have to deal with attorney. They keep adding the charge and a late fee - but the payment is made - how can they charge a late fee when they don't have the payments recorded? This is not only unethical - I would think borderline illegal. I can't even pay online because they have my account locked. I want a correct statement showing the payments. I want the late fees to stop until they can reflect my accurate balance. They even sent a payment back to me. For what reason? Who knows.