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Property Corporation of America is a property management company that provides management and administrative services for condominium and homeowners associations and for residential rental properties.. This company serves properties in the City of Chicago and in the north and near-west suburbs of Chicago. Services available from this company include property administration, rental leasing, enforcement of declarations and bylaws, managing of service and vendor contracts, collection of rents and assessments, account administration, assistance with preparation of annual budgets, income tax preparation, securing and negotiating bids, inspecting structures and capital components, supervising building maintenance, and maintaining curb appeal.
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A BBB Accredited Business since
BBB has determined that Property Corporation of America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Property Corporation of America include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMr. Howard Silver, President
Property Management Property Management - Industrial & Commercial Tax Return Preparation Accountants - Certified Public Accounting & Bookkeeping General Services Accounting Services Association Management Residential Property Managers (NAICS: 531311)
Alternate Business NamesRealty Advisors, Ltd.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3703 W Lake Ave Ste 300
Glenview, IL 60026 Directions
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Additional Phone Numbers
- (708) 202-1500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I have damage to my kitchen ceiling and my bathroom ceiling due to old pipes from the upstairs unit leaking watee. The condo association is refusing to provide their insurance information so that I may file a claim and either have my repairs covered or if not covered, receive a denial letter.
Desired Settlement: Association to provide the associations information so that I may proceed with a claim for water damages to my kitchen and bathroom ceiling.
Business Response: Initial Business Response /* (1000, 5, 2015/06/02) */ On May 10, 2015, the lady that lives in the condominium unit upstairs had a leak from a bad pipe under her kitchen sink. It did damage to Ms. *******'s unit below. Upon learning of this, the upstairs owner immediately contacted us and then her insurance company. Unfortunately, she received a denial of her claim. Since she notified us of this we have been trying to help her. We received a quote for the repair of Ms. *******'s unit, which Ms. ******* is aware of, and the upstairs lady agreed to take responsibility for it. Ms. ******* has called here repeatedly and already knows that we were helping get it taken care of. First and foremost, this leak is not the responsibility of the condominium association. As the association's licensed property manager, it is our legal duty to follow statutes, not the emotions of an owner. We got involved to help expedite an amicable work-out of the problem, which we were not even required to do. However, for unknown reasons, it appears that Ms. ******* still isn't satisfied and thinks that a complaint to the BBB will help her. I don't understand her logic. Again, we have no obligation to help but were doing so as a courtesy. "No good deed goes unpunished." Second, the lady upstairs has already agreed to take care of the problem, so I don't know what the complainant's issue is in the first place! Accordingly, we ask that this complaint be dismissed. Initial Consumer Rebuttal /* (3000, 15, 2015/06/23) */ It is a service provided by the association. They are supposed to provide the condo association insurance info or file a claim on my behalf and they are doing neither. Please reopen my case or explain how this doesn't qualify. Thanks, ****** Final Business Response /* (4000, 17, 2015/07/02) */ Contact Email: *******@thepropertycorp.com To Whom It May Concern: The complainant, Ms. ***** ******* is completely incorrect regarding this insurance issue. First, she is paraphrasing sections of the association's declaration that don't even exist. As a licensed community association manager, I have the expertise and experience to read and understand such documents. I have this association's declarations and by-laws in front of me for reference now as I write this, and the insurance section in them states no such requirement of coverage or claims for her as she states it. Second, owners may not on their own file a claim with an insurance company. Any claim, if appropriate, must go through the association; in this case that would be the management company. Because this owner's damage is the responsibility of the upstairs neighbor, the association's insurance policy is not the appropriate vehicle of recourse, and that was explained to the complainant. Third, our coverage has a $1,000 deductible; it is our understanding that this owner's total repair is coming in at $800. Therefore, a claim against our insurance would be irrelevant anyway and would only serve to cause the premium to go up in future years without anything being paid out. Even a denied claim, once made, has a deleterious effect on premiums. I must remind Ms. ******* that those costs come right out of her pocket in increased monthly condo assessments. Fourth, the lady upstairs, whose pipes caused the leak, has agreed to be responsible from the day it happened, and the complainant knew this all along, even before she filed this case. That lady's insurance first denied the claim; however, our staff is working with her carrier and believes that the carrier will now accept it. These are things that we are not obligated to do but are doing so as a service to help this complainant. With that in mind, I must reiterate that the upstairs owner has always agreed to take care of the damage; it is now just a matter of having her insurance pay Ms. ******* for it or having it coming out of that lady's own pocket. Either way, Ms. ******* will be made whole. In addition, as I explained above, our staff has been working with the complainant even though we have no obligation to do so, so none of us is sure of her motives in these filings with the BBB. She claims that she is not being emotional about this, yet she seems to have a personal ax to grind against us. She has gone out of her way to blacken our name, including a false posting on Yelp that our attorney is looking into as a libel case against her if it is not removed. Our company has a proud claim-free record with the BBB. We ask you to consider the real facts in this case and again reject her false assertions against us. Thank you for your time. ****** ******, President Property Corporation of America, As Agent for Galewood North Condo. Assn.
Customer Reviews Summary