BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Prompt Property Solutions, LLC

Phone: (847) 559-9220 1808 Janke Dr STE G, Northbrook, IL 60062

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Prompt Property Solutions is a property management company which provides maintenance and preservation of commercial properties. Located in Northbrook, IL, this company serves the Chicagoland area, including Deerfield, Highland Park, Glencoe, Winnetka, Kenilworth, Wilmette, Glenview, Golf, Wheeling, Buffalo Grove, Bannockburn, Lincolnshire, Lincolnwood, Park Ridge, Arlington Heights, Prospect Heights, Des Plaines, Rolling Meadows, Lake Forest, Kildeer, Highwood, Wilmette, Mt Prospect, Morton Grove, Evanston, Skokie, Niles, Elk Grove Village, Vernon Hills, Mettawa, Lake Bluff, Forest Lake, Lake Zurich, Deer Park, Long Grove, Rosemont, Schiller Park, Bensenville, Inverness, South Barrington, and Schaumburg. This company provides property management services, rekeying, winterization, board-up services, lock-box installation, safety checks, repairs and rehabilitation, pool and deck repairs, landscaping, gutter maintenance and roofing, pest control, power washing, lawn care, trash removal, mold remediation, snow removal, and home staging, overseeing repair work, monthly updates on service, scheduling cleaning and lawn care, marketing and showing property for potential tenants, managing tenant selection, providing inspections, collecting rent and sending late notices, handling move-ins, coordinating move-outs, and providing quarterly financial summaries.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Prompt Property Solutions, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Prompt Property Solutions, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 05, 2013 Business started: 09/20/2010 Business started locally: 09/20/2010 Business incorporated 09/20/2010 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Terese Wallen, Office Manager Mr. Casey Tormeon, Owner
Contact Information
Principal: Ms. Terese Wallen, Office Manager
Business Category

Property Management Property Management - Industrial & Commercial Lawn Maintenance Building Restoration & Preservation Property Maintenance Residential Property Managers (NAICS: 531311)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.