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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Pro Invest Realty, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pro Invest Realty, LLC. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Irena Ledic, President/Owner
Property Management Property Management - Industrial & Commercial Real Estate - Rentals by Individuals Residential Property Managers (NAICS: 531311)
1725 E 79th St
Chicago, IL 60649 Directions
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BBB Complaint Process
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I contacted Pro Invest on 2/24/16 to understand the full cost of eviction proceedings. On 2/24/16 Pro Invest sent me via email a PDF document containing invoices for two individuals. I inquired about additional costs and their agent stated that he would follow up with me the following day. He failed to follow up with me on 2/25/16. Five days later he or agents of Pro Invest Realty issued a check on behalf of my company but failed to disclose this cost with me and also failed to ensure sufficient funds were available in the account. The consequence of their negligence is that the check was returned to the bank due to Insufficient funds and I was assessed a $30 Return Fee. After the check was returned, Pro Invest Realty issued a new check on 3/4/16 in the same amount. Agents of Pro Invest Realty failed to contact me to make me aware of their activity thereby resulting in a second Insufficient Fund fee. After noticing these charges I immediately launched an investigation and began questioning Pro Invest Realty about their actions and the charges. On 3/7/2016 an agent of Pro Invest Realty emailed me two more eviction invoices for tenants at *** * **** ******* **** ** and **** * ********* **** * ******* These two addresses are not owned by me and are associated with another unrelated and unaffiliated property. It appears the charges out of my account for $1,395 may have been fraudulent as Pro Invest Realty was co-mingling funds from my property to cover costs associated with another property. I formally state that the two addresses above are NOT owed by me. I believe the email from Pro Invest Realty on 3/7/16 was an attempt to substantiate those fraudulent charges with invoices not pertaining to my property. I believe their intent was to misdirect me by using unrelated eviction invoices. It appears to me Pro Invest Realty does not maintain the necessary systems, policies and procedures to prevent the co-mingling of funds or operate as a Real Estate Broker Corporation.
Desired Settlement: Pro Invest Realty is illegally holding my tenants rent for a $2,000 ransom. They seek $2,000 in compensation for services they have not provided and have no desire or the ability to deliver in the future. I seek a formal dissolution of our business contract and the return of my tenants rent.
At Pro Invest Realty LLC we are dedicated to provide best services for our clients.Since we understand how important it is for our clients to have their monthly statements done professionally we invested in one of the best management softwares currently offered on the market. The purpose of this was to enable our clients to log in their owner portal and have their monthly statements available with all the invoices attached to the payments made. This way our clients are free to contact each vendor directly and ask any questions they may have regarding the charge. We manage around 50 different properties and we reconcile our books monthly.
Mr ****** is complaining about us not getting back to him regarding the attorney's charge. We emailed him an invoice and if he questioned a charge on the invoice he needs to call the attorney directly. The attorney is not an employee of Pro Invest Realty LLC and he is the only one who can explain his charges in details.
Mr ****** ******** contacted us in December and requested three evictions to be processed for his property. Even though he did not have enough funds on his account the attorney processed the evictions because of our relationship with him. Mr. ****** kept promising to deposit funds to pay evictions but never did. We were very uncomfortable when the attorney was calling to get paid for the evictions he already processed. He is used to getting paid on time by us. As a result of having to pay these evictions we were not able to collect our management fees on time. Each of my clients has separate bank account and I am able to log in to each one for the purpose of reconciling the books and delivering monthly statements. In case we made any mistakes we correct it after comparing our system with the bank account.
According to Mr ****** ******** we paid somebody's eviction from his account. We have one more property with similar address and it is possible that we did. Mr ******** went to the bank and closed his account without any notification. He disabled me from logging in online to his account. I am not able to verify this information. He did not provide me with any evidence. If he provides me with his bank statement I will be glad to reimburse him $30.00 he mentioned in his statement. By rejecting to deliver his bank statement to us, we are not able to provide him with correct owner statement. We will not be able to deliver his year to date statement at the end of this year because of this.
On the other side, Mr. ****** still owes the attorney fees of $629.00 for one of the evictions that was handled for his property. This has never been never paid because there was not enough funds on his account.
Since we care about his reputation with the bank, we did not mail the payment to the attorney, because his account would be in negatives. For the same reason, we have not been paid our management fees for February.
Mr. ****** needs to understand that he needs to pay for the services he was using for his property, such as the attorney fees and the management fees. If he is so concerned for his reputation with the bank, he should have made sure he has enough funds on his account to cover these expenses.
Not only that Mr ****** is intentionally rejecting to pay his management fees for February, but he is threatening us that he will act proactively and report us to other institutions if we do not remove these charges. Since he emailed the termination letter on March 7th of 2016, he owes us the management fees for February, March and April in the amount of $1500.00 and he owes the attorney fees of $629.00.
As I mentioned previously, we are willing to reimburse Mr. ****** for any fees he was charged due to any errors we have made. We apologize for any inconvenience it may have caused. In order to do so, we need his bank statement but he is rejecting to deliver it. We are asking the payment for our management fees. Mr. ****** is at fault because he is the one rejecting to pay for the services used.