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BBB Business Review

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BBB Accredited Business since

Premier Residential Management Company

Additional Locations

Phone: (847) 415-2540 4180 RT 83 #14, Long Grove, IL 60047

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Premier Residential Property Management is a property management company which provides maintenance and management services for residential customers. This company services the northwest suburbs of Chicago, including Kildeer, Forest Lake, Hawthorn Woods, Wheeling, Buffalo Grove, Vernon Hills, Mundelein, Lincolnshire, Riverwoods, Palatine, Prospect Heights, Arlington Heights, Libertyville, Bannockburn, Mettawa, and Deerfield. Services available from this company include budgeting, financial management, coordinating an annual audit, maintaining proposals and contracts, handling routine property inspections, managing projects, assuring improvement compliance, authorizing architectural changes and agreements, maintaining general day-to-day tasks such as correspondence and stickers, providing communication with municipalities, and attending board meetings.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Premier Residential Management Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Premier Residential Management Company include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Premier Residential Management Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 18, 2014 Business started: 01/10/2008 Business started locally: 01/10/2008 Business incorporated 01/10/2008 in IL
Type of Entity


Business Management
Ms. Heather L. McArthur, President Ms. Susan M. Gately, Vice President
Contact Information
Principal: Ms. Heather L. McArthur, President
Business Category

Property Management Apartments Association Management Project Management Residential Property Managers (NAICS: 531311)

Alternate Business Names
Premier Residential Mgmt Co

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.