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BBB Business Review

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BBB Accredited Business since

Phoenix Rising Management Group

Phone: (312) 850-3251 Fax: (312) 850-3258 1550 W. Carroll Street  Suite 300, Chicago, IL 60607 http://www.prmchicago.com View Additional Web Addresses



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Description

Phoenix Rising Management Group is a property management and maintenance company that provides bookkeeping and management services for apartments and real estate. Started in 2003, this Chicago-based company offers a full-range of property management services and assists in the maintenance and upkeep of properties they manage with their services including community association management, operation budget drafting, preparation and coordination of board of directors meetings, property inspections, maintenance arrangements, supervision of sub-contractors and service providers, negotiation of association contracts, accounting and financial services including bookkeeping and financial management, administration management, property consulting, and their ancillary services include carpet cleaning, custodial services, doormen, handymen, landscaping, insurance, master utility service, payroll processing, power washing, and snow removal.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Phoenix Rising Management Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Phoenix Rising Management Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Phoenix Rising Management Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 16, 2006 Business started: 05/01/2003 in IL Business started locally: 05/01/1993 Business incorporated 09/11/2013 in IL
Type of Entity

Corporation

Business Management
Ms. Sarah Gullette-Johnson, Director of Business Development Mr. Michael Kennelly, Owner
Contact Information
Principal: Ms. Sarah Gullette-Johnson, Director of Business Development
Business Category

Property Management Real Estate Services Property Maintenance Association Management Home Owners Associations Bookkeeping Service Residential Property Managers (NAICS: 531311)

Hours of Operation
M: 8:30 AM - 5:30 PM
T: 8:30 AM - 5:30 PM
W: 8:30 AM - 5:30 PM
Th: 8:30 AM - 5:30 PM
F: 8:30 AM - 5:30 PM
S: Closed
Su: Closed
H: Closed
Service Area
This business serves the greater Chicago area and the surrounding suburbs including Evanston, Skokie, Des Plaines, Park Ridge, Rosemont, Elk Grove Village, Elmhurst, Cicero, Berwyn, Oak Park, Franklin Park, Niles, Lincolnwood, Westchester, La Grange, Bedford Park, Burbank, Oak Lawn, Alsip, Blue Island, Harvey, Orland Park, Downers Grove, Lombard, Naperville, Northbrook, and Arlington Heights.
Alternate Business Names
Phoenix Rising Management, LLC SGJ Property Management, Inc.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.