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BBB Business Review

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Description

Pangea Real Estate is a property management company that specializes in rental real estate. This company serves the Greater Chicago Area and suburbs including University Village, Near South Side, Chinatown, Chicago Loop, River North, Near West Side, Lower West Side, Bridgeport, McKinley Park, South Lawndale, West Garfield Park, West Town, Wicker Park, Logan Square, Lake View, Uptown, North Center, Humboldt Park, Rogers Park, and the Loop. This agency provides apartment listing, property management, apartment rentals, rent collection services, property maintenance, and resident benefit programs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pangea Real Estate meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pangea Real Estate include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 56 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

56 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 5
Delivery Issues 4
Guarantee/Warranty Issues 3
Problems with Product/Service 30
Total Closed Complaints 56

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Pangea Real Estate
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 6

Additional Information

BBB file opened: February 03, 2010 Business started: 12/01/2008 Business started locally: 12/01/2008 Business incorporated 12/01/2008 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steven Joung, CEO Mr. Justin Cohen, Chief Product & Marketing Officer Mr. Ryan Lewis, Quality Manager
Contact Information
Customer Contact: Mr. Justin Cohen, Chief Product & Marketing Officer
Principal: Mr. Steven Joung, CEO
Business Category

Property Management Real Estate Rental Service Real Estate Services Real Estate - Rentals by Individuals Apartment Finding & Rental Service Apartments Real Estate Consultants Residential Property Managers (NAICS: 531311)

Alternate Business Names
Pangea Cedars Pangea Courts Pangea Fields Pangea Groves Pangea Hills Pangea Meadows Pangea Park Town Homes Pangea Parkwest Pangea Riverside Pangea Vineyards Pangea Vistas

Customer Review Rating plus BBB Rating Summary

Pangea Real Estate has received 3.9 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.