Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

McGill Management, Inc.

Phone: (847) 259-1331 Fax: (847) 259-6862 1314 N Rand Rd, Arlington Heights, IL 60004

BBB Business Reviews may not be reproduced for sales or promotional purposes.


McGill Management, Inc. is a Community Association Management Company that manages, condominium,townhome and single family homeowner associations.  Started in 1979, this company offers a variety of property management services for owners including association governance services, business and financial services including bookkeeping, tax histories, budgeting, and end of the year tax preparation, community building services, online payments for tenants, community management, and building maintenance and repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that McGill Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for McGill Management, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

0 Customer Reviews on McGill Management, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 13, 1997 Business started: 01/01/1979 Business started locally: 01/01/1979 Business incorporated 11/29/1979 in
Type of Entity


Business Management
Mrs. Kim Merrigan, President/Chief Operating
Contact Information
Principal: Mrs. Kim Merrigan, President/Chief Operating
Number of Employees


Business Category

Property Management Business Services - General Association Management Bookkeeping Service Business Consultants Residential Property Managers (NAICS: 531311)

Service Area
This company is located in Arlington Heights, IL, and serves Chicago as well as the northern suburbs including Palatine, Mt Prospect, Buffalo Grove, Elk Grove Village, Schaumburg, Hoffman Estates, Barrington, Des Plaines, Streamwood, Hanover Park, Elgin, Carpentersville, Sleepy Hollow, Barrington Hills, South Barrington, Sutton, Bartlett, Roselle, Lake Zurich, Wayne, St Charles, Skokie, and Evanston.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.