Business ProfileforHSR Property Services, LLC

I live on the 3rd floor of a condo building which is managed by HSR. Starting July 2023 I have been dealing with HSR to resolve a issue of a water leaking to the 2nd and 1st floor units. From July through October there were multiple inspections, each with the same plumber, ***** Plumbing. All inspections were inconclusive, all without recommendation to fix an issue. Despite being woefully inadequate I was REQUIRED to be present at these inspections.Then December 2023 a new contractor, Lifeline, was hired to inspect the units. It was suggested I leave my key with the board president, that I wasn't required to be present for the "inspection". Lifeline found my bathtub drain needed to be replaced, but also suggested I make approximately $5000 in additional repairs. I hired **************, who upon inspecting the same room, suggested replacing the tub drain, as the additional repairs suggested by Lifeline were irrelevant to the leak.Repairs were complete on January 16th, yet it wasn't until on January 31st, I was given a bill for $1370 for the "emergency" inspection the 3 condo units, as well as repairs done to my bathroom. This also included $149 emergency service charge. The repairs to my bathroom were done without my authorization or even notification. They charged me $346 to repair the wax ring on the toilet. A repair I could have made myself that day, had I been notified. But the "emergency" nature required repairs be done circumventing my authorization, according to HSR (despite it NEVER being an emergency for the previous 5 months.)HSR lied about the nature of the 12/20/23 inspections and hid behind the association bylaws as excuse for this deception. I have been told directly by the board president that the $1370 charge for was known for weeks, but intentionally withheld until repairs were complete. This was done as they feared I would be upset enough to delay repairs. HSR should pay the $149 emergency fee and $346 for repairs done under false pretenses.