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A BBB Accredited Business since
BBB has determined that City Wide Property Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for City Wide Property Management, Inc. include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Nina Martin, President
Property Management Residential Property Managers (NAICS: 531311)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
102 East 79th Street
Chicago, IL 60619 Directions
PO Box 7719
Chicago, IL 60680
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Additional Phone Numbers
- (773) 723-2489(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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|11/25/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I contacted a listing agent regarding a posted rental featured on *********** I scheduled a showing with this agent, which took place on Sunday, September 14, 2014. "******" the agent gave me the application for the location I was viewing. I was told that if I returned the application with all additional requested documentation and a $50 rental fee payable only by money order or cashiers check, that I would be considered for the unit. I was not guaranteed the unit so I'm not complaining about not getting the approval for that. I did submit all requested documentation on September 14, 2014 which included check stubs, social security cards, identification and proof of utilities and the $50 money order made out to City Wide Property Management. The clerk "*******" who took the application and supporting documentation apparently did not make copies of everything. This led to me receiving a rather abrasive voice message from "*********" on Monday, September 15, 2014 stating that I submitted a incomplete application. I returned the call to "*********" on September 15, 2014 who stated she needed me to fax the documents to her, unfortunately I didn't have the documents with me at that time. I responded that I could submit everything by fax the following morning. Tuesday, September 16, 2014 shortly after faxing all the requested documentation I noticed I had received a voicemail again from "*********" who asked that I return her call. I called "*********" back Tuesday, September 16, 2014 to hear her state that "******" had approved another applicant for the unit. I was very upset by this because I didn't cause the initial error which obviously delayed my application from being reviewed by the owner of the building. To further add I called "*********" back the same day, Tuesday, September 16, 2014 to ask if the $50 rental fee was refundable and I was told no. I also asked if I could receive a copy of the credit check and background check they preformed so that I could avoid paying additional application fees for other units I would potentially look at since I am still trying to find a place to move to. I was told that no credit or background check was preformed on me and that they just *********** me. I am very confused as to why I had to pay this company $50 to do a google search on me and they wouldn't even consider a refund for a mistake that their clerk made in the first place.
Desired Settlement: I would like my $50 application fee refunded since it was not my error that caused the delay of my application being processed and they apparently did not provide any services besides showing the unit to warrant me paying $50 to begin with.
Business Response: Initial Business Response /* (1000, 5, 2014/09/23) */ Contact Name and Title: **** ******, Owner Contact Phone: (XXX) XXX-XXXX Contact Email: ********@citywidemgmt.com The below facts and attachments are in response to ******* **********. 1) The application states that the Application Fee is NON Refundable - Please see Page 1 of the attached documents 2) The application also states that copies of "ID, SSN Cards, Current utility Bills & 3 payhcheck stubs are required from each occupant 18 years of age of older for application to be complete and processed" - Please see Page 1 of the attached documents. Ms. ********** did not come in with the copies. 3) We don't do credit and background checks and we don't *********** We do eviction, landlord and reference checks. There is not a Credit or background check to give Ms. **********. The landlord and personal reference checks are documented in office from verbal conversations, However we do have the Eviction check and it is attached. Also on page 4 of the attached application is states "In consideration of the application fee management will conduct verification of rental information." 4) On page 3 of her application Ms. ********** indicated that she has never bee evicted. When we did out checks on her, it pulled up that she had an eviction, which indicates the tenant was NOT honest about her application. - Please see Page 3 of attached application. 5) On page 4 of the Applications it says "Falsification or unverifiable information will be grounds for denial of said rental application". Ms. ********** falsified her application by saying she had never been evicted. Thus she was denied. Please see attached Application completed by Ms. ********** that justifies the "Non Refundable" application fee and the eviction record which justifies her denial for the unit due to falsification of application. Please see that her BBB claim is unjustly filed and I am asking that it be removed from our records and complaint history.
Customer Reviews Summary