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BBB Accredited Business since

Celtic Property Management

Phone: (815) 730-1500 View Additional Phone Numbers 3033 W Jefferson St  Ste 100, Joliet, IL 60435 http://www.celticpm.com View Additional Web Addresses


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Description

Specializing in small Associations from 2 units to 100.  Our goal at Celtic Property Management is to provide the highest level of service to meet each individual Condominium/HOA Association's needs no matter what the size. We strive to create a partnership with our clients by listening and responding to your suggestions and comments and we will work to ensure a mutually beneficial relationship.
Celtic Property Management is fully committed to our clients. In addition to providing the services you may already have in mind, with our knowledge and experience we may be able to offer helpful suggestions to increase the benefit of those services or we may be able to recommend new services that will be of value to both the Condominium Association and the Unit Owners.
We strongly believe that with integrity and response oriented service we can provide our clients with a property management system that will meet all their needs.
Accounting and Financial Management:
            Maintain comprehensive financial accounting system for the Association
            Insure timely production of detailed monthly financial statements
            Provide online access to Board members to view financial reports
            Maintain all necessary current financial records
            Work with contracted auditor to accomplish periodic audit and tax preparation banking       
            and investments
            Establish and maintain necessary banking accounts for operations
            Provide bank account access to Board members
            Obtain financing (Loans) for Capital Improvements if needed.
            Financial Investments for Reserve (Savings) Funds
                        Searches for the best C.D. rates
                        Establishes new C.D.’s
                        Renew C.D.’s in a timely manner
Member Assessments
            Collect monthly assessments
            Provide online payment option
            Maintain assessment payment records for each member account
            Provide online access to view payment history and to submit work orders
            Provide electronic assessment payment alternative (ACH, Credit Card, ECheck, Etc.)
            Enforce established collections policy when members pay late or not at all  
            Provide automated reminders for payments
            Maintain office hours 6 days a week 9 to 6 (M-F) 9 to 1 (Saturday)
            Provide Emergency phone for after hour emergencies.

Association Expenses
Receive, validate, and process all invoices for payments
Insure all payments are made in timely manner
Arrange for payroll processing and tax reporting for Association employees (if required)
Investigate ways of reducing ongoing expenses
 Budgeting
            Provide initial draft of annual budget
            Coordinate Board input to create final budget
            Publish and distribute approved budget
Legal Support
            Provide access to qualified legal advisors for consultation as needed
            Insure that all legal requirements are met when handling delinquent accounts and/or
            foreclosures or bankruptcy
Assist in Association’s compliance with all applicable laws and Association governing documents provide means to name registered agent for Association
Insurance
            Provide contact with qualified insurance representatives to secure Association insurance
            Process all insurance claims to completion
Association Support
         Assign qualified, experienced, and appropriately licensed person as Community Manager
            Prepare and distribute all necessary forms and documents related to annual Board 
             Elections
            Conduct annual Board election
            Attend Board meetings as required
            Create and mail out Association Newsletters both hard copy and email
            Maintain and keep current all Association governing documents and other records
            Provide and maintain a user friendly website portal specific to the Association
            Provide paid assessment letters for member’s property real estate transactions
Operations:
            Service Contract Management
                        Establish specifications for obtaining bids
                        Prepare bid sheets
                        Prepare bidder list
                        Solicit Bids
                        Assist Board in contract negotiations
                        Award contract after conclusion of negotiations
                        Notify and thank unsuccessful bidders
                        Confirm and monitor vendor liability insurance
                        Monitor vendor’s contract performance
                        Process resident’s payments for optional special services
Inspections
            Perform community inspections
            Perform extensive annual common area landscape inspection
            Manage common area assets
            Monitor resident’s compliance with established community rules
Day to Day
         Handle and direct Association mail directed to management company address
         Provide phone and/or electronic means to handle member’s routine questions and other    
         communications
         Process resident’s architectural reviews for Board approval
         Provide regular reports to Board on status of activities
         Receive work order requests from residents and summarize to Board


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Celtic Property Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Celtic Property Management include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Celtic Property Management
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 21, 2009 Business started: 03/17/2007 in IL Business started locally: 03/17/2007
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tim McGinnis, Owner
Contact Information
Principal: Mr. Tim McGinnis, Owner
Business Category

Property Management Community Management Association - Residential Real Estate Rental Service Apartment Finding & Rental Service Apartments Lessors of Residential Buildings and Dwellings (NAICS: 531110)

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: 9:00 AM - 3:00 PM
Su: Closed
Method(s) of Payment
All types
Products & Services

Residential Real Estate rentals on houses and condos in joliet and lockport

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.