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BBB Business Review

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BBB Accredited Business since

Quality Logo Products, Inc.

Phone: (866) 312-5646 Fax: (866) 314-5646 View Additional Phone Numbers 724 N. Highland Ave., Aurora, IL 60506 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Quality Logo Products Inc. is an advertising company that produces promotional goods, stationary, and apparel for businesses and organizations. This company is located in Aurora, IL, and sells its products online throughout the United States and internationally. Quality Logo Products produces promotional goods in bulk for businesses and organizations with products including awards, bags, business supplies, corporate apparel, Koozie can coolers, pens and pencils, stress balls and toys, and other promotional goods. Each item is personalized with a chosen company logo, name, or graphic that is printed onto the manufactured item.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quality Logo Products, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Quality Logo Products, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1215 Customer Reviews on Quality Logo Products, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1200
Neutral Experience 11
Negative Experience 4
Total Customer Reviews 1215

Additional Information

BBB file opened: April 22, 2005 Business started: 12/13/2003 Business started locally: 12/13/2003 Business incorporated 12/17/2003 in IL
Type of Entity


Business Management
Mr. Michael Wenger, Vice-President
Contact Information
Principal: Mr. Michael Wenger, Vice-President
Business Category

Promotional Products Advertising Specialties Buttons - Advertising Corporation Supplies Awards - Production & Engraving Stationery, Card & Gift Stores Advertising/Marketing Agencies Business Promotions - General Badges Bags - Burlap, Canvas & Cotton Bags - Paper Bags - Plastic Image & Graphics Printing Textile Printing Equipment & Supplies Garments - Printing & Lettering Photographic Color Prints & Trans. Promotional Products - Non-Wearable Promotional Products - Wearable Commercial Printing (except Screen and Books) (NAICS: 323111)

Products & Services

Quality Logo Products, Inc. sells the following brand(s): Koozie, Nike, PING, Trimark, Under Armour

Quality Logo Products, Inc. offers the following product(s): awards, bags, Bags, Business Promotional Items, Business Promotional Products, business supplies, corporate apparel, Koozie can coolers, Pens, pens and pencils, Promo Items, Promo Products, Promotional Items, Promotional Products, Stress Balls, stress balls , Tote Bags, Tradeshow Giveaways, Water Bottles

Method(s) of Payment
Visa, MasterCard, American Express, Discover, Company or Personal Checks, Money Orders, E- Checks, Pay Pal, and/or certified school or government Purchase Orders.
Refund and Exchange Policy
We make every effort to fill your order to your specifications. The ordering process for imprinted goods allows you the opportunity to obtain a sample of the good (often at no charge) before ordering and to approve your print proof before the imprinting process begins. Because once they are imprinted these specially-manufactured goods have no value to us or to other customers, no returns of properly-imprinted goods are accepted. Blank merchandise returns are subject to a 15% restocking fee in addition to the necessary freight costs to return the product. Incomplete or partial returns will not be accepted. Unauthorized returns are not accepted.

Any imprinted products returned in violation of this policy will be discarded at Quality Logo Products’s discretion.

If a customer chooses to purchase blank items without any imprint from Quality Logo Products and then has a third party company apply a custom imprint to those items, please be advised that, after imprinting, Quality Logo Products cannot open any claims or fix any problems that may occur with the items. Any issues regarding blank items must be addressed before the items are sent to another company for imprinting.

In the case that you believe you received a product or order in error, please contact customer service within 5 working days of receipt of the merchandise. Claims made after this time will not be reviewed. Before Quality Logo Products can begin to process a claim, a sampling of the goods (quantity will be determined at Quality Logo Products discretion) must be provided for us to review. Quality Logo Products reserves the right to take up to seven working days to process/review a claim from the date of receipt of the goods in question. Any credits, returns, or refunds will be processed within two business days after review, unless otherwise noted. Please see our payment policy for further information.

No returns are accepted after 15 working days. A $25.00 processing fee and a 5% transaction fee will apply to all returns exceeding $1,000.00 that are not a result of an error or fault of Quality Logo Products.

In the case of a customer error or unauthorized return (including rejected shipments), the customer is responsible for the return freight back to Quality Logo Products, unless otherwise noted.

Customer Review Rating plus BBB Rating Summary

Quality Logo Products, Inc. has received 4.99 out of 5 stars based on 1215 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.