BBB Accredited Business since
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Identity Links is a family owned an operated company, offering a wide variety of custom printed promotional products.
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A BBB Accredited Business since
BBB has determined that Identity Links, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Identity Links, Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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Customer Reviews Summary Read customer reviews
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Type of Entity
Business ManagementMr. Mark Siegel, President
Promotional Products Advertising Specialties Business Promotions - General Promotional Products - Non-Wearable Promotional Products - Wearable Commercial Printing (except Screen and Books) (NAICS: 323111)
Method(s) of PaymentFirst time orders
First time orders from Non-Rated accounts require a credit card or company check prepayment. After payment for your first transaction, you may be set up on an open account basis if we choose to extend terms.
The majority of our customers prefer to pay for their orders by credit card. Identity-Links accepts Visa, MasterCard, Discover, and American Express. We do not recommend submitting your credit card information via email. You can call in or fax your card information to us. When providing credit card information, please include your order number, the type of card, the card number, the expiration date, and your full name and billing address as it appears on the card.
When paying by credit card, you will be charged a maximum of 50% of the amount stated on your sales order or agreed upon verbally once approval for production is given. Please note, Sales Orders do not always include shipping costs. This secures the merchandise and puts the order into production to be customized. Should any overruns or underruns be applicable, we will typically charge or credit your card within 7 business days of order shipment (See terms and conditions).
Information regarding account number and expiration dates as well as authorized signatures will be held entirely confidential by Identity-Links and its representatives.
If you are a government facility or work off of purchase orders, Identity-Links requires a corporate account to be established. Purchase orders can be sent in via e-mail, fax, or mail delivery. Once received, a sales representative from Identity-Links will contact you to confirm and begin production.
Refund and Exchange PolicyNo returns of imprinted goods are accepted. Incomplete or partial returns will NOT be accepted. Unauthorized returns are NOT accepted. Any imprinted products returned in violation of this policy will be discarded at Identity-Links' discretion.
Identity-Links strongly advises buyers to open all merchandise to check for quality and satisfaction. If any problems arise with an order, the buyer must contact customer service at 888-282-9507 with the order number immediately or within 15 days of receipt at the very latest. After this time, Identity-Links will be unable to go back to suppliers for credit. If necessary, Identity-Links will issue an RMA (Return Material Authorization) Number and provide the buyer with a special shipping address.
In the case that the buyer believes receipt of a product or order to be erroneous, customer service must be contacted within 5 working days of receipt of the merchandise. Claims made after this time will not be reviewed. Before Identity-Links can begin to process a claim, a sampling of the goods (quantity will be determined at Identity-Links' discretion) must be provided for review. Identity-Links reserves the right to take up to 7 working days to process a claim from the date of receipt of the goods in question. Any credits, returns, or refunds will be processed within 2 business days after review, unless otherwise noted. The Payment Terms section further outlines this process.
In the case of a buyer error or unauthorized return (including rejected shipments), the buyer is responsible for the return freight, unless otherwise noted.