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A BBB Accredited Business since
BBB has determined that American Bar Association meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Factors that raised the rating for American Bar Association include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMrs. Laurel Bellows, President Ms. Stephanie Giggetts Mr. Jack Rives, Executive Director
Professional Organizations Associations Professional Organizations (NAICS: 813920)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
321 N Clark St
Chicago, IL 60654 (312) 988-5000 (800) 285-2221 (312) 988-5010 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On Dec. 16, 2013, I received an advertisement for a continuing legal education (CLE) program sponsored by the Health Law Section of the American Bar Association (ABA). The program was entitled, "Cutting Through the HIPAA Hype..." and cost $109, which I paid. The program promised that in exchange for participating, I would receive 1.5 hours of CLE credits for ********* where I am a licensed attorney. I took the course and in return, I received a "certificate of CLE completion" from ******** ******** (ABA Associate Director of CLE Accreditation), which indicated I received 1.5 hours of CLE credit from ********* Specifically, the certificate that I received stated, "unless otherwise indicated, required sponsor documentation has been forwarded to and credit requested from MCLE state with general requirements for all attorneys." I subsequently submitted this certificate to the ******** Bar Association and was told that -contrary to what the certificate indicates- the ABA never requested CLE credit for the program and that my certification was worthless. Not only did I pay $109 and not receive what was promised, but now I am 1.5 hours short on my required CLE credits with the ******** bar (and the deadline for obtaining credit has passed). The ABA has refused to do anything to rectify this situation and I have been met with incredibly poor communication in an attempt to resolve same.
Desired Settlement: All I want is what was promised to me: the 1.5 hours of CLE credit for Kentucky. This would require the ABA to submit this program to the Kentucky Bar Association for CLE accreditation as they indicated they would do. In the alternative, I would like a refund of the money I paid for this program in light of the fact I did not receive what was promised as well as compensation for the time I have spent attempting to resolve this issue.
Business Response: Initial Business Response /* (4001, 12, 2014/09/26) */ Thank you for contacting me regarding Ms. ********'s complaint. Ms. ********* is licensed in ******** and took ABA online, on-demand courses. At this time the ABA does not seek CLE accreditation for our recorded products (including online, on-demand programs such as Ms. ********* viewed) in ********* When Ms. ********* attempted to report these courses to ********* she found out that they weren't approved (due to the format type) and that she'd need to individually apply. As I explained on the phone, the ABA applies for continuing legal education (CLE) accreditation on a state-by-state basis. Meaning, the ABA is not the accrediting/regulatory body. We must seek program approval from the various states that have an MCLE requirement. The nuances among each jurisdiction's MCLE accreditation processes vary greatly. As such, we cannot and do not seek accreditation in all states for all format types. We include disclaimers on our website advising participants to our accreditation practices in their respective states. http://www.americanbar.org/cle/mandatory_cle/mcle_states/states_a-k/********.html http://www.americanbar.org/cle/mandatory_cle/mcle_by_format/online_courses.html As I attempted to explain to Ms. ********** the ABA does its utmost to seek CLE accreditation in as many jurisdictions, for as many formats, as possible. However, we cannot, and do not, seek CLE accreditation in all jurisdictions for all formats. It is for this reason that we try to include the accreditation disclaimers in as many places as possible.