BBB Business Review

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This business is not BBB accredited.

InnerWorkings, Inc.

Phone: (312) 589-5397 View Additional Phone Numbers 600 W Chicago Ave Ste 850, Chicago, IL 60654 View Additional Email Addresses http://www.inwk.com


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Description

InnerWorkings is a Chicago-based print management company specializing in brand quality, brand consistency and brand efficiency. Using their proprietary technology, PPM4, which stores, analyzes and tracks the production capabilities of the company's supplier network, InnerWorkings delivers print management solutions, branded merchandise, product packaging and point-of-purchase displays to small and medium-sized businesses, as well as Fortune 500 companies. The Company has a global presence in a wide range of industries, including retail, financial services, hospitality, non-profits, healthcare, food and beverage, broadcasting and cable, education, transportation and utilities.

InnerWorkings has over 40 offices worldwide and employs over 1,000 people. Founded in 2001, InnerWorkings is a Lightbank company in the network of companies founded by Eric Lefkofsky along with Groupon, Echo Global Logistics and Mediaocean. All Lightbank companies claim to work under the premise that the company can leverage the purchasing power of their subscribers to deliver the least expensive managed solution possible. InnerWorkings, specifically, is the winner of several several awards in the print-management industry and is the 2014 BBB Torch Award winner.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for InnerWorkings, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on InnerWorkings, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 12, 2007 Business started: 01/01/2003 Business started locally: 01/01/2003 Business incorporated 09/12/1984 in IL
Type of Entity

Corporation

Business Management
Mr. Patrick McCusker, Division President Mr. Eric Belcher, CEO Mr. Brad Moore, VP, Corporate Development Coady Rapp, HR Manager
Contact Information
Principal: Mr. Patrick McCusker, Division President
Business Category

Printing Brokers All Other Support Services (NAICS: 561990)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.