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BBB Accredited Business since

Suburban Sewer & Septic Inc.

Phone: (847) 697-0181 Fax: (815) 568-2838 21003 River Rd STE C, Marengo, IL 60152 http://www.twitter.com/suburbansewer View Additional Web Addresses



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Description

Suburban Sewer & Septic Inc. is a sewer contractor which provides plumbing and sewer services for residential and commercial customers. This company serves the western suburbs of Chicago, including South Elgin, West Dundee, Dundee Township, Carpentersville, Streamwood, Bartlett, Hanover Park, Hampshire, Campton Hills, Wayne, St Charles, Hoffman Estates, South Barrington, Huntley, Barrington, Inverness, Roselle, and Bloomingdale. Services available include clean out station installation, drain cleaning, drain tiles and pit installation, floor drains installation, gutter lines installation, hydro jetting, rodding, septic system repairs, septic tank and system installation, sewage pump installation, sewage pump installation, sewer repair and replacement, sewer televising and locating, sump pump service, sink line service, tree root removal, water line repair and replacement, and window well service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Suburban Sewer & Septic Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Suburban Sewer & Septic Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Suburban Sewer & Septic Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 26, 1987 Business started: 01/01/1973 in IL Business started locally: 01/01/1973 Business incorporated 11/08/1984 in IL
Type of Entity

Corporation

Business Management
Ms. Kim Krabbe, Office Manager Mr. Randy Dotson, President/Owner
Contact Information
Principal: Ms. Kim Krabbe, Office Manager
Business Category

Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Pipe Pipe Fittings Windows - Wells & Covers Sewer Pipe Contractors-Water & Sewer Sump Pump Contractors Pipe Inspection Pipe Line Contractors Water and Sewer Line and Related Structures Construction (NAICS: 237110)

Method(s) of Payment
We accept Visa, Master Card, Discover, Check

Customer Review Rating plus BBB Rating Summary

Suburban Sewer & Septic Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 21003 River Rd STE C

    Marengo, IL 60152

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i contacted the company many times mentioned about the issue but no phone call was returned. contractor did the work on march 31st 2014. invoice number is *****.

Desired Settlement: i like to have them fix it properly.i have to change the wall panels,mold treatment and some of my items i have to throw away because of bad odor smell. i need to do treament for germs also.

10/7/2013 Billing/Collection Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Suburban Sewer & Septic Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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