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BBB Accredited Business since
Phone: (847) 251-2020 Fax: (847) 251-2015 736 12th St., Wilmette, IL 60091
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A BBB Accredited Business since
BBB has determined that Wilmette Lucke Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wilmette Lucke Plumbing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608
Type of Entity
Business ManagementMr. Scott Stieber, Owner Mr. Bob Leslie, Supervisor
Plumbers Plumbers - Commercial Plumbing - Contractor Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Radiant Heating Water Leak Detection Leak Detection Sewer Pipe Water & Sewer Line Protection Contractors-Water & Sewer Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
736 12th St.
Wilmette, IL 60091 (847) 251-2020 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Before agreeing to have them come out and look at my plumbing problem, I explained my situation and told them I had already wasted time and money dealing with other plumbers. I was assured that they would do their best to keep things to a minimum. Instead, I got billed an amount that is double what all the other plumbers charged combined. I have tried calling to talk to the person who made those promises. Always leaving a message and call back number. I've done this a few times a week for a couple weeks out of courtesy. Nothing.
Desired Settlement: I want Bob to call me and fix this. This bill is not what we agreed to considering that I explained to you the situation I was in and wanted to keep costs down.
Good morning, *** has called *** **** *** directly this morning immediately after being told about this complaint and the men came to an agreed upon settlement for the prior services performed at *** ***** property.
Thank you for all of your time,
****** ** ******** ***** ********* ****